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Customer Service Representative - Healthcare

Maximus

Safety Harbor, FL • On-site

$15.61/hr

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Maximus rating

6.8

Company rating: 6.8 out of 10

Based on 300 frontline employees who took The Breakroom Quiz

291st of 492 rated business services

Job description

General information
Job Posting Title
Customer Service Representative – Healthcare
Date
Tuesday, July 14, 2026
City
Tampa
State
FL
Country
United States
Working time
Full-time
Description & Requirements


Location: On-site in Riverview or Tampa, FL  
Starting Pay: $15.61/hr. plus potential bonus opportunities
Schedule: Limited-Service Full-Time schedules available; the hours, schedule, and targeted start date are discussed with recruiter  

Evening and night shifts are highly preferred, with a 10% shift differential for hours worked between 7 p.m. and 10 p.m.    

Make a Difference by Helping People Navigate Healthcare with Confidence

Are you passionate about helping others? Maximus is hiring Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you’re dedicated, service-minded, and ready to grow, we want you on our team.

You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

Pay & Benefits

We provide a competitive package designed to support your success both inside and outside work:

- Competitive Compensation:  

  • $15.61hr. base pay + 10% shift differential
  • Potential bonus opportunities may be available, subject to eligibility requirements 

- Comprehensive Insurance Coverage: Company-paid medical coverage  

- Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs  

- Paid Time Off Package: Paid time off, sick leave, and 11 paid holidays  

- Tuition Reimbursement: Support for ongoing education and development 

- Future Planning: 401(k) with company match  

- Work/Life Balance Support: Flexible schedules that meet your lifestyle 

- Career Growth: A supportive environment with development and promotional opportunities  

- Meaningful Work with Impact: No cold calls, sales, or collections involved! 

*Eligibility requirements apply, ask your recruiter for more details 


Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

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