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Assistant Tagalog Call Center Jobs in Michigan (NOW HIRING)

Xtend, Inc

Call Center Team Lead

Grand Rapids, MI · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Monitor call queues and assist as needed to improve service levels, including ASA and abandonment ... BASE, Xtend Contact Center, and Member Reach processes. * Strong communication, organization ...

Xtend, Inc

Call Center Team Lead

Grand Rapids, MI · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Monitor call queues and assist as needed to improve service levels, including ASA and abandonment ... BASE, Xtend Contact Center, and Member Reach processes. * Strong communication, organization ...

Xtend, Inc

Call Center Team Lead

Grand Rapids, MI · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Monitor call queues and assist as needed to improve service levels, including ASA and abandonment ... BASE, Xtend Contact Center, and Member Reach processes. * Strong communication, organization ...

Xtend Inc

Call Center Team Lead

Grand Rapids, MI · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Monitor call queues and assist as needed to improve service levels, including ASA and abandonment ... BASE, Xtend Contact Center, and Member Reach processes. * Strong communication, organization ...

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Assistant Tagalog Call Center information

What are some common challenges faced by assistant Tagalog call center agents, and how can they be addressed?

Assistant Tagalog Call Center agents often face challenges such as handling high call volumes, managing difficult customer interactions, and maintaining fluency in both Tagalog and English for effective communication. Building strong problem-solving skills and staying updated on company policies helps agents provide accurate information and resolve issues efficiently. Regular training, teamwork, and support from supervisors also play a key role in overcoming these challenges and delivering excellent customer service.

What is the difference between Assistant Tagalog Call Center vs Customer Service Representative?

AspectAssistant Tagalog Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentCall center setting, inbound/outbound callsOffice or call center, customer interaction
Employer & IndustryTelecommunications, BPO companiesRetail, banking, telecom, various sectors

The Assistant Tagalog Call Center typically involves handling inbound or outbound calls in a call center environment, often requiring basic computer skills and fluency in Tagalog. Customer Service Representatives also work in similar settings but may serve a broader range of industries. Both roles focus on customer interaction, but the Assistant Tagalog Call Center emphasizes language-specific support within the BPO industry.

What is an assistant Tagalog call center?

Assistant Tagalog Call Center jobs typically involve providing customer support or technical assistance over the phone, chat, or email to clients who speak Tagalog. These assistants handle inquiries, resolve issues, and offer information about products or services, often working for companies that serve Filipino-speaking customers. Strong communication skills in both Tagalog and English are usually required. The role may also include data entry, documentation, and escalating complex problems to higher-level support. Working as an Assistant Tagalog Call Center agent can be a valuable entry-point into the customer service industry.

What are the key skills and qualifications needed to thrive as an assistant Tagalog call center agent?

To succeed as an Assistant Tagalog Call Center Agent, you need strong communication skills in Tagalog and English, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency are typically required. Active listening, patience, and a customer-oriented attitude help you stand out in this role. These skills ensure efficient customer support, accurate problem resolution, and positive client interactions, which are vital for maintaining customer satisfaction.

What are the most commonly searched types of Tagalog Call Center jobs in Michigan?

The most popular types of Tagalog Call Center jobs in Michigan are:

What cities in Michigan are hiring for Assistant Tagalog Call Center jobs?

Cities in Michigan with the most Assistant Tagalog Call Center job openings:

Assistant Tagalog Call Center jobs near you

(Student) Call Center Assistant

Davenport University

Grand Rapids, MI • On-site

$13.73/hr

Full-time

Posted 16 days ago

Job description

At Davenport University, we know what it takes to be successful. With over 150 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your own career, while making a lasting impact on our students, colleagues and the communities in which we serve. Would you like to be part of our success? It all starts here!
(Student) Call Center Assistant
WORK LOCATION: Grand Rapids - Lettinga Campus
DEPARTMENT: Admissions-Call Center
POSITION PAY RANGE: $13.73
TARGET HIRING RANGE: Actual pay offered will be commensurate with candidate qualifications and experience, the type of role, pay equity and available funding.
SUMMARY:
Call Center Assistant
The Call Center team is responsible for receiving all incoming phone calls to the university, scheduling appointments, making appointment confirmation calls, triaging and answering all inbound questions or transferring to another department as appropriate, and performing live click-to-chat on the university web site.
RESPONSIBILITIES:
  1. Provide GREAT customer service, anticipating and exceeding the needs of our customers.
  2. Exhibit flexibility, sensitivity, and respect, maintaining a working relationship with all team members.
  3. Answer and dispose of all incoming telephone calls via appropriate transfer, answering FAQ, taking a message, or following-up and returning calls; routinely check the queue to monitor calls holding.
  4. Maintain, process, and manipulate data on a personal computer/mainframe using word processing, data base, and spreadsheet software.
  5. Responsible for scheduling and coordinating appointments; blocks and unblocks schedules; documents and makes calendar changes; monitors schedules for overbooking; follows-up on missed appointments.
  6. Operate multi-line phone switchboard and contact center application.
  7. Tabulate and report calls; make and report appointment confirmation calls.
  8. Perform work of a confidential nature.
  9. Exhibit professional demeanor at all times while representing the University.
  10. Demonstrate and promote the University Cultural Values.
  11. Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.
  12. Perform other duties as assigned.

QUALIFICATIONS:
  • Must be able to work an irregular schedule, evenings or Saturdays as needed, additional hours during peak times or as required.
  • Demonstrated ability to check and respond to e-mail and be accountable for information received.
  • Demonstrated ability to type (35wpm) in complete sentences.
  • Demonstrated positive organizational and technical skills.
  • Demonstrated ability to effectively plan, develop goals, meet deadlines, and accomplish goals while prioritizing workloads.
  • Be comfortable speaking with potential donors over the phone in a friendly and professional manor. Knowledgeable and up to date on what is happening on campus. Basic computer and phone skills required.
  • High School Diploma or GED equivalent.
  • Must be enrolled in a minimum of 6 credit hours as an undergraduate student or 3 credit hours as a graduate student while meeting the standards of academic progress.
  • Previous call center or multi-line switchboard experience preferred but not required.
  • Demonstrated ability to work accurately and effectively with computerized data systems (PC and mainframe).
  • Excellent interpersonal skills that transcend diverse audiences; communicating to university customers with positive attitudes toward change, confidentiality, and conflict resolution.
  • Must be highly motivated and solution oriented with a high degree of integrity, ethics, and dedication to the mission of the university.
  • Business office environment. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain).
  • Some travel between locations required (own transportation). No regular lifting requirements, occasional lifting up to 25 pounds.

Davenport University is committed to building and supporting a diverse community of students, faculty and staff. Davenport University provides equal employment opportunities to all employees, applicants and students without unlawful discrimination based on national origin, race, color, religion, age, sex, sexual orientation, disability, gender identity, veteran, or military status, marital status, height, weight, genetic information, or other protected status
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