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Assistant Service Director Jobs in Iowa (NOW HIRING)

Texas Roadhouse

Assistant Service Manager

Davenport, IA · On-site

$5.2K/mo

As an Assistant Service Manager your responsibilities would include: * Oversees service in the ... Oversees scheduling of designated departments, as directed by the Service Manager * Develops ...

Texas Roadhouse

Assistant Service Manager

Davenport, IA · On-site

$5.2K/mo

As an Assistant Service Manager your responsibilities would include: * Oversees service in the ... Oversees scheduling of designated departments, as directed by the Service Manager * Develops ...

Texas Roadhouse

Assistant Kitchen Manager

Dubuque, IA · On-site

$5.2K/mo

As an Assistant Service Manager your responsibilities would include: * Oversees service in the ... Oversees scheduling of designated departments, as directed by the Service Manager * Develops ...

Texas Roadhouse

Assistant Kitchen Manager

Dubuque, IA · On-site

$5.2K/mo

As an Assistant Service Manager your responsibilities would include: * Oversees service in the ... Oversees scheduling of designated departments, as directed by the Service Manager * Develops ...

United Community School District

Food Service

Boone, IA · On-site

$14 - $16/hr

District Food Service Director BASIC FUNCTION: The United Community School District is seeking a ... * Assist in accurately recording production and meal count data for National School Lunch Program ...

United Community School District

Food Service

Boone, IA · On-site

$14 - $16/hr

District Food Service Director BASIC FUNCTION: The United Community School District is seeking a ... * Assist in accurately recording production and meal count data for National School Lunch Program ...

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Assistant Service Director information

What is the difference between Assistant Service Director vs Service Manager?

AspectAssistant Service DirectorService Manager
CredentialsTypically requires a relevant degree and experience in service operationsSimilar credentials, often with additional management certifications
Work EnvironmentSupports the Service Director, involved in daily operationsOversees service teams, responsible for overall service quality
Employer & Industry UsageCommon in automotive, hospitality, and retail sectorsUsed across similar industries, often with broader managerial scope

The Assistant Service Director assists the Service Director in daily operations and team management, focusing on supporting leadership. The Service Manager holds a more autonomous role, overseeing service quality and team performance. While both roles require relevant experience and credentials, the Assistant Service Director typically works under supervision, whereas the Service Manager has broader responsibilities for service outcomes.

Is an assistant service director a high position?

An assistant service director is a managerial role that supports the service director in overseeing operations, staff, and customer service. While it is a leadership position, it is typically considered a mid-level role rather than a top executive position, often requiring experience in management and industry-specific skills.
Assistant Service Director jobs near you
Infographic showing various Assistant Service Director job openings in Iowa as of September 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution.

Customer Service Director

Waterloo, IA • On-site

Texas State Library and Archives Commision
Libraries and Archives • 201 - 500 employees
Learn more about Texas State Library and Archives Commisionexternal

Full-time

Re-posted 10 days ago

Job description

Job Summary of the Customer Service Director: The Customer Service Director is a valued member of the extended leadership team. This job will primarily be responsible for maintaining effective customer service in parts, service, and warranty for customers by utilizing excellent, in-depth knowledge of company products and programs as well as working with team members within the Engineering, Operations, Supply Chain, Quality, and Sales departments.
Job Duties & Responsibilities of the Customer Service Director:
• Overall leader and process manager for customer service team, which includes Parts, Service, and warranty functions.
• Ensure friendly customer service for all incoming 'parts calls'.
• Establish and maintain business logic for the pricing of parts and service for this revenue stream.
• Lead, manage, and communicate the scheduling of parts, service, and warranty work through the operation.
• Resolves customer dissatisfactions by planning and directing the receipt, investigation, evaluation, and settling of complaints and claims; following up with customers; and personally resolving difficult situations.
• Monitor programs and procedures to ensure on-time delivery, customer satisfaction, and sales attainment by registering customer service/warranty calls; tracking response time to resolution,
compiling warranty and financial data; tracking service level agreements.
• Generate quotes and register warranties within established procedures.
• Generate reports for the purpose of identifying customer service and warranty issues by collecting,analyzing, and summarizing information and trends, recommending changes for cost reduction and operational efficiencies.
• Maintains inter- and intradepartmental workflow.
Education & Experience Requirements of the Customer Service Director:
• Bachelor's degree or equivalent experience.
• 5+ years Customer Service, Technical Sales, or Manufacturing Sales experience, or more.
• Experience working in warranty for the heavy equipment industry would be desirable.
• Demonstrated ability to lead people and get results through others.
• Pricing experience is required.
• Lead, manage, and oversee the warranty process; resolve warranty claims by approving or denying based on warranty policy definition and incoming documentation; calculating benefit due; initiating payment or composing denial letter. Maintain warranty claims per sales dollar budget.
• Monitor programs and procedures to ensure on-time delivery, customer satisfaction, and sales
attainment by registering customer service/warranty calls; tracking response time to resolution, compiling warranty and financial data; tracking service level agreements.
• Generate quotes and register warranties within established procedures.
• Generate reports for the purpose of identifying customer service and warranty issues by collecting, analyzing, and summarizing information and trends, recommending changes for cost reduction and operational efficiencies.
• Maintains inter- and intradepartmental workflow.
• Assist with continuous process improvement by leading and participating in projects such as lean, 5-S and Kaizen.
• Perform any other tasks assigned to support and improve the overall operations.
• Responsible for directing, delegating, supervising, organizing, and planning.
• An ability to think ahead and plan.
• The ability to organize and manage multiple priorities.
• Customer service systems development and deployment experience.
• Problem analysis and problem resolution at a functional level.
• Responsible for employee training and development.
• Strong customer orientation.
• Excellent interpersonal and communication skills.
• Strong computer proficiency.

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