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Assistant Script Coverage Jobs in Massachusetts (NOW HIRING)

NESCO Inc

Customer Outreach Representative

Framingham, MA · On-site

$16.50 - $22.50/hr

Follow established call scripts, outreach procedures, and escalation guidelines. * Accurately ... Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee ...

Cox Media Group

Anchor/Reporter - WFXT TV

Dedham, MA · On-site

$120K - $195K/yr

Execute the station's strategies as laid out by leadership * Assist in writing, pre-production, and ... Copy-edit scripts to avoid on-air errors as the last line of defense. * Deliver news copy on camera ...

Cox Media Group

Anchor/Reporter - WFXT TV

Dedham, MA · On-site

$120K - $195K/yr

Execute the station's strategies as laid out by leadership * Assist in writing, pre-production, and ... Copy-edit scripts to avoid on-air errors as the last line of defense. * Deliver news copy on camera ...

WGBH Educational Foundation

Board Operator

Springfield, MA · On-site

$40K - $52K/yr

Accurately complete daily news scripts. Work closely with NEPM News Host and Executive Editor ... * Assist with the operations, basic troubleshooting, and maintenance of radio computer automation ...

WGBH

Board Operator

Springfield, MA

$40K - $52K/yr

Accurately complete daily news scripts. Work closely with NEPM News Host and Executive Editor ... * Assist with the operations, basic troubleshooting, and maintenance of radio computer automation ...

Leidos

Deputy Chief Engineer

Tewksbury, MA · On-site

$131K - $237K/yr

... coverage, flexible work schedules for work/life balance, and tuition reimbursement. Leidos is ... In this role, you will assist the Chief Engineer by serving as a versatile technical leader ...

Leidos

Deputy Chief Engineer

Tewksbury, MA · On-site

$131K - $237K/yr

... coverage, flexible work schedules for work/life balance, and tuition reimbursement. Leidos is ... In this role, you will assist the Chief Engineer by serving as a versatile technical leader ...

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All JobsScript Coverage JobsAssistant Script Coverage JobsAssistant Script Coverage Jobs in Massachusetts

Assistant Script Coverage information

What is the difference between Assistant Script Coverage vs Script Coordinator?

AspectAssistant Script CoverageScript Coordinator
Primary RoleReviewing and providing written coverage on scriptsManaging script schedules, tracking revisions, and coordinating communication
Required SkillsStrong writing, analytical skills, understanding of storytellingOrganizational skills, communication, knowledge of production process
Work EnvironmentTypically in development or script analysis departmentsProduction offices, development teams, or script departments
Common UsageUsed by writers, producers, and development teams for script evaluationUsed by production teams to manage script flow and revisions

Assistant Script Coverage focuses on analyzing scripts and providing written feedback, while Script Coordinator manages the logistics and organization of scripts throughout production. Both roles are essential in the development and production process but serve different functions.

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The most popular types of Script Coverage jobs in Massachusetts are:

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For Assistant Script Coverage jobs in Massachusetts, the most frequently searched job titles are:

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Assistant Script Coverage jobs near you

Customer Outreach Representative

NESCO Inc

Framingham, MA • On-site

$16.50 - $22.50/hr

Other

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

Customer Outreach Representative

Location: Framingham, MA

Work Arrangement: 100% Onsite

Position Summary

We are seeking highly motivated Customer Outreach Representatives to support a strategic customer adoption initiative within an Accounts Receivable organization.

This position will focus on conducting high-volume outbound calls to customers who have already been enrolled in an online payment portal but are not actively using it. The primary objective is to educate customers on the benefits of the portal, encourage adoption and engagement, answer basic questions, and assist with registration and initial navigation.

The ideal candidate enjoys speaking with customers, can quickly build rapport, is comfortable influencing customers to take action, and thrives in a fast-paced, high-volume environment.

Success will be measured through outreach activity, customer engagement, portal adoption, and accurate documentation of customer interactions.

Key Responsibilities
  • Conduct high-volume outbound calls to targeted customers.
  • Perform approximately 150–200 productive calls per day once fully ramped.
  • Promote awareness, enrollment, and ongoing usage of an online payment portal.
  • Educate customers on portal features, benefits, and available payment options.
  • Assist customers with basic portal registration, login, and navigation questions.
  • Clearly communicate value propositions and encourage customers to utilize self-service payment solutions.
  • Build rapport with customers and positively influence portal adoption.
  • Follow established call scripts, outreach procedures, and escalation guidelines.
  • Accurately document call activity, customer feedback, and outcomes in designated systems.
  • Identify customer concerns and route inquiries outside the scope of the project to the appropriate internal teams.
  • Follow established transfer procedures when customers require additional assistance.
  • Maintain a professional, positive, and customer-focused approach during all interactions.
  • Quickly learn processes and expectations to achieve productivity and customer engagement goals.
Qualifications
  • Excellent customer service and verbal communication skills.
  • Comfortable making a high volume of outbound calls throughout the workday.
  • Friendly, confident, and professional phone presence.
  • Ability to quickly establish rapport with customers.
  • Strong influencing and persuasion skills with the ability to encourage customers to take action.
  • Ability to clearly explain products, services, features, and benefits.
  • Adaptable and comfortable working in a fast-paced, metrics-driven environment.
  • Strong attention to detail and ability to accurately document customer interactions.
  • Basic computer proficiency.
Preferred Experience

Previous experience in one or more of the following areas is preferred:

  • Customer Service
  • Customer Support
  • Call Center
  • Outbound Calling
  • Inside Sales
  • Customer Outreach
  • Account Support
  • Customer Retention or Engagement

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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