Assistant Ryder Customer Service Jobs in Woonsocket, RI

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Job Description:

Build the Skills. Lead the Operation. Drive the Results.

If you're looking for a role where no two days are the same and your impact is felt immediately, the Ryder Operations Management Trainee program was built for you. This is a cross-functional, hands-on training experience that positions you to lead at the intersection of operations, customer success, and business performance.

As an Operations Management Trainee, you'll work across Operations, Asset Management, Sales, Quality, and Rental - developing a well-rounded business foundation while contributing to real cost savings, customer retention, and metric-driven results from day one.

This program gives you broad, meaningful exposure across every key pillar of the business:

• Operations Management - Oversee technician work planning, PM scheduling, vehicle status, and maintenance processes that keep the business running efficiently
• Customer Relationship Management - Be the face of Ryder for your customers - proactively managing accounts, resolving issues, and driving satisfaction
• Asset & Fleet Management - Coordinate rental and lease utilization to maximize asset performance without compromising customer commitments
• Sales Collaboration - Partner with the sales team on customer calls to support new business development and deepen existing relationships
• Financial Acumen - Manage running costs and maintenance overheads, learning how operational decisions directly impact the bottom line
• Cross-Functional Leadership - Work alongside Maintenance, Asset Management, Sales, and Marketing to deliver results as one team

Ryder isn't just a great place to grow your career - it's a company that has been recognized time and again for excellence, integrity, and its commitment to people:

• One of the Most Trustworthy Companies in America - Newsweek
• America's Best Large Employers - Forbes
• World's Most Admired Companies - Fortune Magazine
• Top Company for Women to Work for in Transportation - Women in Trucking
• Overdrive Award - General Motors
• Food Logistics' Top 3PL Award - SDC EXEC
• Reader's Choice Excellence Awards - Inbound Logistics
• Top Women to Watch in Transportation
• Supplier Environmental Excellence Award - Verizon

We're also committed to a greener future - Ryder operates the largest electric vehicle (EV) fleet footprint in the United States.

Hear directly from the people who work here:

https://www.youtube.com/watch?v=usBbl6L1V6E

https://www.youtube.com/watch?v=b24PFgxvVS0

• Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers
• Partner with Sales staff on customer calls for new business and increased customer satisfaction
• Manage running costs and maintenance overheads; ensure policy and processes are followed to optimize running costs and maintenance overhead
• Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction
• Ensure accurate PM scheduling and follow up, breakdowns, and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility

• Relocation within the business unit at the conclusion of the training program is required
• Performs other duties as assigned

• Detail oriented with excellent follow-up practices, Required
• Strong verbal and written communication skills, Required
• Instills commitment to organizational goals, Required
• Capable of multi-tasking, highly organized, with excellent time management skills; able to prioritize work, Required
• Flexibility to operate and self-driven to excel in a fast-paced environment, Required
• Strong mechanical skills, Required
• Effective interpersonal skills; excellent influencing skills, Required
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required
• Ability to work independently and as a member of a team, Required

Qualifications

• Bachelor's Degree, Required.

• 1 year or more in customer service with issues resolution experience, Preferred.

• Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.

• Basic understanding of Business Finance, controls and metrics Beginner, Required.

Job Category

Our Culture & Commitment:

At Ryder, you're trusted to make an impact-while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

Thecompensationofferedtoa candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/ortype.Compensationranges for the position are below:

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Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application throughwww.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder atcareers@ryder.comor800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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