Job Title: Gen AI Architect – Conversational AI & IVR Solutions
Location: Charolette/ NC
Experience: 12+ years in Software Architecture
Job Summary
We are seeking an experienced Generative AI Architect with strong expertise in Conversational AI, IVR platforms, Multi-Model AI orchestration, and Enterprise Contact Center solutions. The ideal candidate will design and lead the implementation of next-generation AI-powered customer engagement solutions integrating Large Language Models (LLMs), Voice AI, IVR systems, and contact center platforms.
Experience with Core.AI, NICE CXone, Voice Bots, Agent Assist, Retrieval-Augmented Generation (RAG), and multi-model AI architectures is highly desirable.
The role requires deep technical leadership in designing scalable, secure, and enterprise-grade AI solutions that enhance customer experience and operational efficiency.
Required Qualifications
Education
- Bachelor''s or master’s degree in computer science, AI, Engineering, or related field.
Experience
· 12+ years in software architecture and enterprise solutions.
· 5+ years in Conversational AI and Contact Center technologies.
· 3+ years designing Generative AI and LLM-based solutions.
· Experience implementing enterprise Voice AI platforms.
Nice to Have
· Core.AI
· Amazon Connect
· Genesys Cloud
· Agentic AI Frameworks
· Real-Time Voice AI
· Multilingual Conversational AI
· AI Observability Platforms