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Assistant Remote Game Jobs in Illinois (NOW HIRING)

InsCipher

Tax Associate

Dekalb, IL · Remote

$21 - $26/hr

... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ... Reconcile filings with InsCipher Connect platform and state transaction reports * Assist in ...

InsCipher

Tax Associate

Aurora, IL · Remote

$21 - $26/hr

... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ... Reconcile filings with InsCipher Connect platform and state transaction reports * Assist in ...

InsCipher

Tax Associate

Joliet, IL · Remote

$21 - $26/hr

... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ... Reconcile filings with InsCipher Connect platform and state transaction reports * Assist in ...

InsCipher

Tax Associate

Chicago, IL · Remote

$21 - $26/hr

... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ... Reconcile filings with InsCipher Connect platform and state transaction reports * Assist in ...

InsCipher

Tax Associate

Springfield, IL · Remote

$21 - $26/hr

... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ... Reconcile filings with InsCipher Connect platform and state transaction reports * Assist in ...

InsCipher

Tax Associate

Rockford, IL · Remote

$21 - $26/hr

... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ... Reconcile filings with InsCipher Connect platform and state transaction reports * Assist in ...

InsCipher

Tax Associate

Edwardsville, IL · Remote

$21 - $26/hr

... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ... Reconcile filings with InsCipher Connect platform and state transaction reports * Assist in ...

InsCipher

Tax Associate

Peoria, IL · Remote

$21 - $26/hr

... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ... Reconcile filings with InsCipher Connect platform and state transaction reports * Assist in ...

Getinge

Associate Territory Manager, SWIC

Chicago, IL · Remote

$95K - $102K/yr

... and game changers. Are you looking for an inspiring career? You just found it. In our Sales ... data. * Assist TMs in providing Return on Investment (ROI) and/or business case information to ...

TEKsystems

Learning Consultant

Chicago, IL · Remote

$109/hr

This is a fully remote, 14-week contract assignment. Responsibilities • Needs Assessment: o Lead ... o Assist customers with Learning Management System (LMS) selection and implementation ...

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Call Center Representative - Remote

Lucky Lincoln Gaming

Chicago, IL • On-site, Remote

$20/hr

Full-time, Part-time, Other

This job post has expired today. Applications are no longer accepted.

Job description

Our Lucky Lincoln Gaming team is hiring a part-time, remote Call Center Representative to support our operations and customer service team on the night shift. In this role, you will provide technical assistance over the phone for our 240+ partners to troubleshoot gaming machine issues. You will receive calls from customers and assist with troubleshooting. In the event that the problem cannot be solved over the phone, you will generate service tickets and appropriately escalate the matter.
Role overview
  • Placing and answering on average 50-65 phone calls a day to address needs, complaints, or other issues with service
  • Create, follow up on, and close tickets as required daily
  • Focus on increasing percentage of remote fix tickets relative to the total tickets
  • Prioritize and organize calls according to urgency
  • Supervise the route and status of field technicians and collectors to prioritize their daily schedule
  • Maintain and update call logs, call records and other important documentation
  • Ensure location owners feel supported and valued
  • Building relationships with location owners and other call center team members based on trust and reliability
  • Utilizing relevant software, databases, scripts, multi-line application-based telephone system and application tools appropriately
  • Review and communicate low level alerts to the technician and collection team

Compensation
$20 - $20 USD
We Run on EOS
At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization.
Our Core Values
  • Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate.
  • 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success.
  • Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork.
  • Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go.
  • Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency

Equal Employment Opportunity
Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Midwest Real Estate, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Requirements
The successful candidate will have
  • Ability to multitask with minimal direction
  • Strong communication and interpersonal skills to interact with customers, peers, and managers
  • Attentive to detail with a passion to learn and grow
  • Ability to work from 11am - 9pm Saturday and Sunday
  • High school diploma or GED required
  • Must be at least 21 years of age
  • Great customer service skills
  • Excellent written and communication skills
  • Previous experience in a call center or customer-focused environment
  • Weekend and evening availability

Salary Description
$20 per hour

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