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Assistant Multi Factor Authentication Jobs in Atlanta, GA

Ubertal Inc

IT Service Desk Technician

Atlanta, GA · On-site

Manage user accounts, password resets, Multi-Factor Authentication (MFA), and access provisioning ... and assist with IT rollouts and hardware refreshes. Required Skills & Experience * High School ...

KēSTA I.T.

Service Desk Tech~

Atlanta, GA

$27.50 - $37/hr

... Multi-Factor Authentication (MFA), account lockouts, and user access requests. · Support employee onboarding, offboarding, and access provisioning activities. · Provide support for Microsoft ...

Sharp Decisions

IT Service Desk Technician

Atlanta, GA · On-site

Manage password resets, Multi-Factor Authentication (MFA), and account lockouts. * Assist with onboarding, offboarding, and access provisioning activities. Microsoft 365 Support * Support Microsoft ...

3i People, Inc.

Service Desk Technician

Atlanta, GA · On-site

Manage password resets, Multi-Factor Authentication (MFA), and account lockouts. * Assist with onboarding, offboarding, and access provisioning activities. Microsoft 365 Support * Support Microsoft ...

HireITPeople

Service Desk Technician

Atlanta, GA · On-site

Manage password resets, Multi-Factor Authentication (MFA), and account lockouts. Assist with onboarding, offboarding, and access provisioning activities. Microsoft 365 Support: Support Microsoft ...

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Assistant Multi Factor Authentication information

What is the difference between Assistant Multi Factor Authentication vs Security Analyst?

AspectAssistant Multi Factor AuthenticationSecurity Analyst
CredentialsCertifications in cybersecurity, MFA protocolsCertifications in cybersecurity, risk management
Work EnvironmentIT support, helpdesk, security teamsSecurity operations centers, IT departments
Employer & IndustryTech companies, financial institutionsAny organization with cybersecurity needs

Assistant Multi Factor Authentication roles focus on supporting MFA implementation and user assistance, often within IT support teams. Security Analysts have a broader scope, analyzing security threats and managing overall security strategies. While both roles require cybersecurity knowledge, Security Analysts typically have more advanced certifications and responsibilities. The two roles complement each other in maintaining organizational security but differ in scope and seniority.

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Assistant Multi Factor Authentication jobs near you
IT Service Desk Technician

IT Service Desk Technician

Ubertal Inc

Atlanta, GA • On-site

Contractor

Posted 5 days ago

Job description

Position Title: IT Service Desk Technician

Location: Atlanta, GA

Engagement Type: Contract

Work Mode: Hybrid

Duration: ~10 Months (08/24/2026 – 06/30/2027)

Interview Type: Webcam or In-Person

Role Overview

The IT Service Desk Technician provides first- and second-level technical support, serving as the primary point of contact for resolving hardware, software, network, and application issues. Operating in a hybrid IT environment, this role delivers end-to-end technical support for endpoint devices, Microsoft 365 services, identity management, and hardware asset lifecycle processes to ensure timely incident resolution and strong customer service.

Key Responsibilities

  • Provide primary Tier 1 and Tier 2 technical support via phone, email, chat, remote tools, and desk-side assistance.

  • Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow, adhering to ITIL best practices.

  • Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Windows Autopilot.

  • Install and troubleshoot desktop applications, Microsoft 365 tools, web browsers, VPN connections, and peripherals (printers, scanners, webcams, docking stations).

  • Manage user accounts, password resets, Multi-Factor Authentication (MFA), and access provisioning within Active Directory and Microsoft Entra ID (Azure AD).

  • Support core Microsoft 365 productivity tools, including Outlook, Teams, OneDrive, and SharePoint Online.

  • Execute hardware asset management tasks, including receiving, tracking inventory, deployment, replacement, and retirement within ServiceNow Asset Management.

  • Collaborate with infrastructure, cybersecurity, applications, and vendor teams to resolve complex issues and assist with IT rollouts and hardware refreshes.

Required Skills & Experience

  • High School Diploma or GED with at least 2 years of technical support experience in a Help Desk or Service Desk environment; OR an Associate degree in Information Technology/Computer Science with 1 year of experience.

  • Demonstrated hands-on experience troubleshooting hardware, software, network connectivity, and desktop applications.

  • Experience utilizing ticket management systems (e.g., ServiceNow) and following ITIL service management principles.

  • Strong troubleshooting, organizational, and technical documentation skills.

  • Excellent customer service and communication skills, with the ability to convey technical concepts to non-technical users.

Preferred Skills

  • Bachelor's degree in Information Technology, Computer Science, or a related field.

  • Prior experience providing IT support within state or local government environments.

  • Hands-on familiarity with Microsoft Windows 11, Microsoft 365 suite, Microsoft Entra ID (Azure AD), Active Directory, Microsoft Intune, and Windows Autopilot.

  • Exposure to Cisco Webex, VPN technologies, Multi-Factor Authentication (MFA), Hardware Asset Management (HAM), and basic Software Asset Management (SAM).

Additional Details

  • Work Schedule: Full-time hours (8 hours per day, 5 days per week).

  • Location Requirements: Candidates must be local to the metro Atlanta area to report onsite as required by the hybrid work model.