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Assistant Msp Help Desk Jobs in Colorado (NOW HIRING)

RICEFW Technologies,Inc

Help Desk Support I

Denver, CO · On-site

$20.50 - $27.75/hr

ROLE : Help Desk Support I JOB ID : RQS 2017-3443A Department : CDPHE Location: SouthDenver ... Additionally, this position will assist with imaging and deploying new equipment, maintaining ...

Focused HR Solutions

8-11 Help Desk Analyst

Denver, CO · On-site

$25 - $37/hr

Uses documented processes and procedures to assist during service outages (emergency and planned ... Proficient (4-6 Years) No Prior Help Desk experience: Novice (1-3 Years) No Associate's Degree ...

State of Colorado

OES Tier III Help Desk

Denver, CO · Hybrid

$59K - $77K/yr

... Manuals to assist caseworkers and supervisors with accurate case management and related ... system help desk tickets. Technical proficiency adequate to independently undertake day-to-day ...

State of Colorado

OES Tier III Help Desk

Denver, CO · Hybrid

$59K - $77K/yr

... Manuals to assist caseworkers and supervisors with accurate case management and related ... system help desk tickets. Technical proficiency adequate to independently undertake day-to-day ...

Focused HR Solutions

1.20 Help Desk Support

Golden, CO · On-site

$25 - $31/hr

Our direct client has an opening for a Help Desk Support 62595 This position is up to 5 months with ... Work tickets assigned in the queue and assist with assigning tickets to others in the team. * Must ...

NEOGOV

Systems Analyst II - IT Help Desk

Durango, CO · On-site

Oversee the City's help desk software and serve as one of the main contacts for IT support. You'll ... Coordinate the purchase, deployment, and replacement of hardware. Assist the Business Applications ...

DataNet IT

Help Desk / IT Support Analyst

Boulder, CO · On-site

$1 - $2/hr

... seeking an Help Desk/ IT Support Analyst to provide hands-on IT and end-user support in a ... * Assist with IT projects, application implementations, equipment decommissioning, and process ...

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist with audio/video conferencing and meeting room technology support. * Maintain IT asset ...

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

$28/hr

Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist with audio/video conferencing and meeting room technology support. * Maintain IT asset ...

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Assistant Msp Help Desk information

What are the roles of an Assistant MSP Help Desk technician?

Assistant MSP Help Desk roles are entry-level positions within a Managed Service Provider (MSP) organization, focused on supporting end-users and clients with their IT issues. These professionals handle tasks such as troubleshooting technical problems, answering support tickets, and escalating complex issues to higher-level technicians. They play a critical role in maintaining client satisfaction by providing timely and effective IT support. Additionally, they may assist with routine maintenance, software installations, and documentation of support activities.

What skills and qualifications are needed to thrive as an Assistant MSP Help Desk technician?

To thrive as an Assistant MSP Help Desk technician, you generally need a solid understanding of computer hardware, networking basics, and troubleshooting, often supported by an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and standard office software is typically required. Strong communication, patience, and problem-solving abilities are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving client issues, maintaining client satisfaction, and supporting the smooth operation of managed IT services.

What are common challenges faced by an Assistant MSP Help Desk technician, and how can they be managed effectively?

Assistant MSP Help Desk technicians often encounter the challenge of managing multiple support tickets with varying levels of urgency, all while maintaining high customer satisfaction. Balancing these priorities requires strong organizational skills, effective time management, and clear communication with both clients and team members. Additionally, staying updated with the latest technology trends and troubleshooting methods is crucial, as the IT landscape evolves rapidly. Proactively seeking mentorship from senior technicians and participating in regular training sessions can help overcome these challenges and support career growth within the MSP environment.

What is the difference between Assistant Msp Help Desk vs Help Desk Technician?

AspectAssistant Msp Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (commonly required)
Work EnvironmentManaged Service Provider (MSP) settings, remote and on-site supportCorporate or IT support centers, remote and on-site support
ResponsibilitiesBasic troubleshooting, client communication, ticket managementTechnical issue diagnosis, hardware/software support, escalation

The Assistant Msp Help Desk typically handles initial client support and basic troubleshooting within MSP environments, often focusing on customer communication and ticket management. Help Desk Technicians perform more technical diagnosis and resolve a broader range of IT issues. While both roles require similar certifications and work in support settings, the Help Desk Technician usually has more technical responsibilities.

What are the most commonly searched types of Msp Help Desk jobs in Colorado?

The most popular types of Msp Help Desk jobs in Colorado are:

Assistant Msp Help Desk jobs near you

Help Desk Support I

RICEFW Technologies,Inc

Denver, CO • On-site

$20.50 - $27.75/hr

Contractor

Re-posted 11 hours ago

Job description

Company Description
Founded by a team of young, dynamic and task-oriented IT professionals, RICEFW brings a pragmatic approach with proven, real-world solutions to the challenging field of technology and IT personnel placement. We strive to partner clients and staffing talent with similar goals, aims and achievements so that the equilibrium is maintained at the workplace. We are an End to End IT Solutions provider with extensive experience in Business Consulting, IT Integration, Project Management and Staff Augmentation.
Our strength lies in leveraging innovation and a global onsite-offshore delivery model to provide best Return on Investments (ROI) for our clients.
Job Description
Hi,
Greetings for the day..!!
This is CHANDRA, - Talent Acquisition (TAG) working with a reputed US IT Staffing Company based in the US, RICEFW Technologies.
If you feel that this current position is not suitable for you, please go to our website www.ricefwtech.com and you can find more suitable positions for you.
Please go through the below JD and share your updated resume, if not please forward this email to your friends or colleagues who might be interested.
POSITION DETAILS:
ROLE : Help Desk Support I
JOB ID : RQS 2017-3443A
Department : CDPHE
Location: SouthDenver, Colorado . .
Duration: 05+Month Contract
Mode of Interview: Either Webcam or In Person .
Client : State of Colorado.
JOB DESCRIPTION:
STATEMENT OF WORK
Deskside Support (DSS) for Office of Information Technology (OIT) at Colorado Department of Public Health & Environment (CDPHE).
INTRODUCTION
The Governor's Office of Information Technology (OIT) is seeking a qualified vendor to provide 1 contractor for no more than 40 hours per week, Mon - Fri and up to a maximum of 4 months for assistance in installing, updating and moving IT equipment, and fixing IT "issues."
PURPOSE
This contractor will be responsible for assisting in the day-to-day activities surrounding break-fix activities. Additionally, this position will assist with imaging and deploying new equipment, maintaining inventory and ensure we meet our current service level commitments.
SCOPE
The Vendor shall be responsible for providing qualified candidates to:
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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