Position: Business Analyst
Location: Trenton, NJ (Hybrid: 2 days onsite, 3 days remote)
Duration: 06 months
Project Overview:
This hybrid role involves assisting customers with application issues, gathering and documenting business requirements, and supporting the development and testing of new software. The BA will also contribute to UI design, training, and limited project management functions.
Responsibilities:
- Document and gather business requirements, create UI mockups, and support technical teams with documentation.
- Conduct testing, including User Acceptance Testing (UAT), and support production.
- Develop workflows, screen mockups, wireframes, and business rules.
- Provide customer support for service desk issues and analyze tickets.
- Create instruction manuals and train end-users.
- Assist with project management tasks as needed.
Required Skills:
- 5+ years of experience as a Business Analyst
- 5+ years of experience in testing, training, and developing systems via SDLC
- 5+ years of experience in documenting complex business processes and workflows
- Proficiency in Microsoft Visio
- Experience with UI design, storyboards, wireframes, and use cases
- 3+ years of experience in customer service, helpdesk, or user support
- Strong communication and customer service skills
- 4-year college degree or equivalent technical study
Desired Skills:
- Experience in diverse data gathering methods (interviews, surveys, documentation)
- Ability to think creatively and document requirements clearly
vTech Solution Inc. is a Managed IT Services firm headquartered in Washington, DC. They specialize in a range of services including cloud computing, managed network security, and cybersecurity. Their primary focus is on providing human-centered IT solutions for government and business sectors, including federal, state, local, and education (SLED) groups, as well as commercial organizations.
vTech Solution offers services such as:
- Managed Security Services: Implementing zero-trust security frameworks to prevent cyber threats in real-time.
- Multi-cloud Management Services: Helping businesses digitally transform with smart cloud technologies.
- Infrastructure Managed Services: Creating resilient and secure infrastructure management.
- Professional Services: Providing expertise for mission-critical programs.
- Productivity and Communications: Ensuring secure and confident business connectivity from anywhere