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Assistant Manager Of Customer Operations Jobs in Texas

Jiffy

Manager of Customer Service

Dallas, TX · On-site

As our Manager of Customer Service, you'll own the quality, speed, and intelligence of every ... It blends frontline team leadership, service-quality and QA, support operations and workforce ...

Jiffy

Manager of Customer Service

Dallas, TX · On-site

As our Manager of Customer Service, you'll own the quality, speed, and intelligence of every ... It blends frontline team leadership, service-quality and QA, support operations and workforce ...

AxisCare

Manager of Customer Success

Waco, TX · Remote

- Manager of Customer Success Reports To: Director of Customer Success Department: Customer Success ... Operational Excellence & Insights * Analyze customer health, engagement, retention, and revenue ...

AxisCare

Manager of Customer Success

Waco, TX · On-site

- Manager of Customer Success Reports To: Director of Customer Success Department: Customer Success ... Operational Excellence & Insights * Analyze customer health, engagement, retention, and revenue ...

EPIND Epicor India

Customer Operations Manager

Austin, TX · On-site

$71K - $114K/yr

As a Customer Operations Manager, you will own high-severity billing and quote-to-cash escalations ... Own escalated accounts as the primary point of contact for internal teams and major accounts ...

Epicor

Customer Operations Manager

Austin, TX · On-site

$132K/yr

The Customer Operations Manager is responsible for managing and improving the efficiency of the ... Initiate analysis of data from CRM, CPQ, ERP, order management, service, and licensing systems to ...

Hertz

Customer Operations Director

Houston, TX · On-site

$84K/yr

The Customer Operations Director supports the front-of-the-house processes, customer service, and ... This position is responsible for having in-depth knowledge of operations, management, logistics ...

Baxter

Customer Operations Specialist

Houston, TX · On-site

$16.15/hr

Where Your Purpose Accelerates Our Mission As a Customer Operations Specialist, you will play a ... * Assist with inventory management, including the intake, storage, recycling, and disposal of ...

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Assistant Manager Of Customer Operations information

What does an assistant manager of customer operations do?

An Assistant Manager of Customer Operations supports the daily management of a company's customer service or operations team. They help oversee staff, ensure customer satisfaction, and implement policies to improve service delivery. Their responsibilities often include handling escalated customer issues, coordinating with other departments, and assisting in training and performance evaluations. This role plays a key part in maintaining efficient operations and a positive customer experience.

What are the key skills and qualifications needed to thrive as an assistant manager of customer operations?

To thrive as an Assistant Manager of Customer Operations, you need strong leadership, problem-solving, and organizational skills, often supported by a bachelor’s degree in business or a related field. Familiarity with customer relationship management (CRM) systems, data analytics tools, and workflow management software is typically required. Excellent communication, conflict resolution, and team-building abilities help you stand out in this role. These skills are essential for driving customer satisfaction, streamlining operations, and effectively leading teams to achieve organizational goals.

How does an assistant manager of customer operations typically collaborate with other departments to resolve customer issues?

An Assistant Manager of Customer Operations often acts as a bridge between the customer service team and other departments such as sales, logistics, and technical support. When complex customer issues arise, they coordinate with these teams to find swift and effective solutions, ensuring a seamless customer experience. This role requires strong communication and organizational skills to manage cross-functional collaboration and follow-up on resolutions. Regular interdepartmental meetings and shared platforms are commonly used to streamline this process.

What is the difference between Assistant Manager Of Customer Operations vs Customer Service Supervisor?

AspectAssistant Manager Of Customer OperationsCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like CRM or Six Sigma are commonUsually requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees multiple customer service teams, manages operations, and implements strategies in corporate settingsSupervises frontline customer service staff, handles escalations, and ensures service quality at the team level
Employer & Industry UsageCommon in retail, banking, telecom, and service industries for mid-level managementFound in similar industries, focusing on team supervision and customer satisfaction

The Assistant Manager Of Customer Operations typically has broader responsibilities, overseeing multiple teams and strategic initiatives, while the Customer Service Supervisor focuses on direct team supervision and daily customer interactions. Both roles are essential for delivering excellent customer service but differ in scope and level of responsibility.

What is a assistant manager of customer operations?

An assistant manager of customer operations supports the management of customer service teams, ensuring efficient handling of customer inquiries, complaints, and service delivery. They often oversee daily operations, implement policies, and may use customer relationship management (CRM) tools to improve customer satisfaction. This role typically requires strong communication skills and experience in customer service or operations management.

What cities in Texas are hiring for Assistant Manager Of Customer Operations jobs?

Cities in Texas with the most Assistant Manager Of Customer Operations job openings:

Assistant Manager Of Customer Operations jobs near you

Manager of Customer Service

Dallas, TX • On-site

Jiffy
See more jobs at Jiffyexternal

Full-time

Medical, Dental, Vision, Retirement

Posted 18 days ago

Job description

We're Jiffy! We launched over a decade ago with a simple mission: use technology to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct-to-film transfer, and custom apparel industry. We're more than a T-Shirt company; we're a support system for the creator economy, the home hobbyist, the small business owner, and more. Today, we help millions of small businesses and customers build their vision from scratch! We are bootstrapped and profitable, no VC playbook, no burn-rate math, which means customer service here is a growth engine and a competitive advantage, not a cost center.
As our Manager of Customer Service, you'll own the quality, speed, and intelligence of every customer interaction at Jiffy. This is the senior-most seat over our support and customer experience function: you'll lead the frontline team in Dallas, own our service levels and quality bar, run the support operation end to end, and serve as the hands-on experience partner to leadership. You'll get response and resolution times down, drive CSAT and NPS up, modernize how we staff and measure the team, and stand up the AI-native support motion that lets us scale service without linearly scaling headcount.
This is a rare, full-spectrum role. It blends frontline team leadership, service-quality and QA, support operations and workforce planning, voice-of-customer insight, and hands-on AI/automation into a single charter - and it's a builder's seat. You are one accountable, hands-on leader who can coach the floor, rebuild the workflows, read the data, and defend the customer experience to leadership. A pure, hands-off, manage-from-a-dashboard profile is not what we are looking for.
You'll report to our President and COO and work closely with our VP of Operations and Engineering team. We move fast and operate lean, so we need someone who automates instead of adding headcount, sets their own standards, and tells us what the customer signal means before we ask. This role sits onsite with the team in Dallas.
Team & Frontline Leadership
  • Lead, coach, and develop the Dallas customer service team (Customer Experience Partners, leads, and supervisors) onsite - set the standard on the floor, run the daily huddles, and raise the bar with every hire.
  • Own hiring, onboarding, ramp, and performance management for the team - build a bench and a clear career path from Partner to lead to supervisor.
  • Be present and hands-on: jump on escalations, work the queue when volume demands it, and stay close enough to the customer to know what's actually happening.

Service Quality & Customer Experience
  • Own the quality bar end to end - QA scoring, calibration, coaching loops, and the definition of what "great" looks like on every channel.
  • Own the resolution policy - define how we make things right for customers, leading with correction, replacement, or store credit and treating refunds as the last resort. Write it in plain language, train the team on it, and audit that the team consistently follows it.
  • Own refund and reimbursement integrity - when we owe a customer money or a remedy, make sure it goes out promptly and keep those queues at zero.
  • Own CSAT, NPS, and resolution quality - set targets, close the loop on detractors, and turn feedback into concrete fixes.
  • Build the escalation and recovery playbooks that protect the customer relationship on the hardest cases.

Operations, SLAs & Workforce Management
  • Own service levels across channels - first response time, resolution time, and backlog - and keep re-sequencing, automating, and tightening the operation to hit them.
  • Own workforce management - forecasting volume, staffing and scheduling to demand, and managing occupancy and shrinkage across the Dallas floor.
  • Build the reporting that gives leadership real visibility - contact drivers, cost-to-serve per contact, channel mix, and week-over-week trends - with line-item detail, not vanity metrics.
  • Own a clean issue taxonomy - every case carries one cause and one resolution - and partner with the data team so customer service reports off consistently defined, governed metrics.

AI-Native Support & Automation
  • Own the agent workspace and automation layer as its product owner. Much of our automation already exists, so audit what we have, tune it, and deliberately switch on what works rather than building from zero.
  • Define requirements, validate with agents on the floor, and decide with Engineering what to build, fix, or retire.
  • Apply AI across support - deflection, auto-drafting responses, triage and routing, macro generation, and QA at scale - with clear judgment about where AI has limits.
  • Reduce contacts at the source by partnering with Product and Operations to fix the root causes that generate tickets in the first place.
  • Build a lean, AI-first service team in your image - hiring for both service instinct and AI-nativeness.

Requirements
Basic Qualifications
  • Bachelor's degree required
  • 8+ years in customer service / customer experience, including direct experience leading a frontline support team and owning service levels end to end.
  • DTC, E-commerce, 3PL industry expertise required
  • Hands-on support-operations experience - workforce management, scheduling, SLA management, and QA across our digital, case-based channels (email and chat).
  • Demonstrated ability to build workflows and processes from scratch, escalation paths, QA frameworks, macros, and reporting not just inherit and maintain them.
  • Current, concrete examples of AI/automation changing how support work gets done, with judgment about its limits.
  • Fluency with Zendesk, our chat platform, and purpose-built internal tools, plus comfort partnering with Engineering on internal tooling - where most of the actual work happens - and owning the data yourself.
  • A hands-on builder who thrives with a lean team and broken processes, you'd rather fix and automate than staff around a problem.
  • Exceptional communication, you can explain what the customer signal means to leadership and defend your priorities with evidence.
  • Analytical rigor - comfortable defining metrics, questioning denominators, and reading distributions rather than averages.

Preferred Qualifications
  • Experience in ecommerce, apparel, or a high-volume, product-based / distribution business.
  • Demonstrated use of AI agent-building tools / custom workflows in support (deflection, auto-drafting, triage, QA at scale).
  • Experience standing up or scaling a support team or CS site.
  • Cost-to-serve / unit-economics thinking applied to a support operation.
  • Experience building a lean CS team at a bootstrapped, profitable, rapid-scale company.

Benefits
The base compensation for this role is expected to range from $120,000 - $165,000 per year. Actual compensation will be based on a variety of factors, including skills, experience, qualifications, and overall fit for the role.
Total compensation may include base salary, performance-based bonuses, equity, and benefits. Final offers are tailored to each candidate and take into consideration their background and years of experience.
Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy.
  • Retirement Planning: 401(k)
  • Wellness Support: Annual wellness benefits to help you stay healthy and balanced.
  • Tools for Success: Choice of MacBook or PC laptop, plus equipment for your onsite setup.
  • Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with!
  • Professional Development: Annual stipend to support your learning and career growth.

EEO
Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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