1

Assistant Manager Of Customer Operations Jobs in Nevada

It's a core operational function and the voice of the customer inside the business. The Head of ... Process & Quality Management * Define and update SOPs for customer support and claims handling.

Head of Customer Experience

Las Vegas, NV · On-site

$15.50 - $21/hr

It's a core operational function and the voice of the customer inside the business. The Head of Customer Experience leads Vay's frontline support organization, overseeing Customer Support ...

Head of Customer Experience

Las Vegas, NV · On-site

$15.25 - $20.75/hr

It's a core operational function and the voice of the customer inside the business. The Head of Customer Experience leads Vay's frontline support organization, overseeing Customer Support ...

... operations as it pertains to staffing, customer relations, inventory, and the overall security of ... Retail Store Assistant Managers must be competent in generating sales and assisting with the ...

You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...

Operations FLSA Status: Non-Exempt Reports To: Store Manager SUMMARY The Assistant Manager is ... customers in all departments when necessary. * Is aware of inventory, sales statistics, and ...

You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...

You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...

Manager of IT Operations

Reno, NV · On-site

$94K - $139K/yr

The Manager of Application Development will work closely with business analysts, architects ... Collaborate with the DevOps team in designing and maintaining code branching strategies ...

The Manager of Application Development will work closely with business analysts, architects ... Collaborate with the DevOps team in designing and maintaining code branching strategies ...

next page

Showing results 1-20

Assistant Manager Of Customer Operations information

What does an assistant manager of customer operations do?

An Assistant Manager of Customer Operations supports the daily management of a company's customer service or operations team. They help oversee staff, ensure customer satisfaction, and implement policies to improve service delivery. Their responsibilities often include handling escalated customer issues, coordinating with other departments, and assisting in training and performance evaluations. This role plays a key part in maintaining efficient operations and a positive customer experience.

What are the key skills and qualifications needed to thrive as an assistant manager of customer operations?

To thrive as an Assistant Manager of Customer Operations, you need strong leadership, problem-solving, and organizational skills, often supported by a bachelor’s degree in business or a related field. Familiarity with customer relationship management (CRM) systems, data analytics tools, and workflow management software is typically required. Excellent communication, conflict resolution, and team-building abilities help you stand out in this role. These skills are essential for driving customer satisfaction, streamlining operations, and effectively leading teams to achieve organizational goals.

How does an assistant manager of customer operations typically collaborate with other departments to resolve customer issues?

An Assistant Manager of Customer Operations often acts as a bridge between the customer service team and other departments such as sales, logistics, and technical support. When complex customer issues arise, they coordinate with these teams to find swift and effective solutions, ensuring a seamless customer experience. This role requires strong communication and organizational skills to manage cross-functional collaboration and follow-up on resolutions. Regular interdepartmental meetings and shared platforms are commonly used to streamline this process.

What is the difference between Assistant Manager Of Customer Operations vs Customer Service Supervisor?

AspectAssistant Manager Of Customer OperationsCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like CRM or Six Sigma are commonUsually requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees multiple customer service teams, manages operations, and implements strategies in corporate settingsSupervises frontline customer service staff, handles escalations, and ensures service quality at the team level
Employer & Industry UsageCommon in retail, banking, telecom, and service industries for mid-level managementFound in similar industries, focusing on team supervision and customer satisfaction

The Assistant Manager Of Customer Operations typically has broader responsibilities, overseeing multiple teams and strategic initiatives, while the Customer Service Supervisor focuses on direct team supervision and daily customer interactions. Both roles are essential for delivering excellent customer service but differ in scope and level of responsibility.

What is a assistant manager of customer operations?

An assistant manager of customer operations supports the management of customer service teams, ensuring efficient handling of customer inquiries, complaints, and service delivery. They often oversee daily operations, implement policies, and may use customer relationship management (CRM) tools to improve customer satisfaction. This role typically requires strong communication skills and experience in customer service or operations management.

What cities in Nevada are hiring for Assistant Manager Of Customer Operations jobs?

Cities in Nevada with the most Assistant Manager Of Customer Operations job openings:

Manager of Pharmacy Operations

Las Vegas, NV • On-site

Southern Hills Hospital and Medical Center
1 - 5K employees

$137K - $206K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago


Job description

Salary Estimate: $137446.40 - $206148.80 / year
Learn more about the benefits offered for this job.

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Managers thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Manager of Pharmacy Operations for our Southern Hills Hospital and Medical Center team where excellence creates excellence.

Benefits

Southern Hills Hospital and Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our Manager of Pharmacy Operations role today!

Job Summary and Qualifications
  • You will be responsible for supporting the Director of Pharmacy in managing the pharmacy operations. This includes implementation and enforcement of policies and procedures, supervision and training of staff, inventory management, quality assurance and regulatory compliance
  • You will also assist in managing the pharmacy when the Pharmacy Director is unavailable
  • You will sustain the hospital formulary, minimizing non-formulary procurements, utilizing therapeutic interchanges and promotes rational drug therapy selection, and identify, design and analyze drug utilization reviews to promote rational drug therapy and determines action plan based on results
  • You will develop, manage and mentor pharmacy clinical programs such as drug consults, nutrition support, pharmacokinetics, anticoagulant monitoring, pain management, IV to PO, renal dosing and other programs as determined appropriate based on patient population and literature guidelines
  • You will work with the Pharmacy Director and Clinical Manager to identify and develop processes to meet or exceed all regulatory standards and in conjunction with them, be responsible for staff performance evaluations
What qualifications you will need:
  • B.S. from ACPE-accredited School of Pharmacy required
  • Doctor of Pharmacy from an ACPE-accredited college of pharmacy strongly preferred
  • Hospital Pharmacy Management experience preferred 
  • Active Pharmacist license in good standing with the Nevada State Board of Pharmacy required
  • Active BLS/ ACLS certification preferred
  • Minimum of 2 years as a Pharmacy Clinical/Operations Specialist OR one of the following: 
  • At least 4 years of hospital pharmacy experience required; preferably within area of focus OR Completion of hospital PGY2/ pharmacy specialty residency or fellowship 
  • BPS Specialty certification Preferred 
  • Other certification (e.g. FCCP, FASHP)

Southern Hills Hospital is a 260+ bed acute care hospital. We provide emergency and pediatric emergency services. Our facility also offers a behavioral health unit serving teens and adults, an accredited Chest Pain Center, a Certified Primary Stroke Center and a dedicated orthopedic and spine unit. In addition, Southern Hills Hospital and Medical Center provides women with top level care with our OB-GYN, Level III NICU, diagnostic imaging and surgical services. We are also certified by The Joint Commission, the leading accreditor of healthcare organizations in America, in disease-specific areas.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.


"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as a Manager of Pharmacy Operations. Unlock your leadership potential with HCA Healthcare.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.