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Assistant Mall Manager Jobs in Rochester, NY (NOW HIRING)

Tilly's

Assistant Manager (Full Time)

Victor, NY · On-site

$17.50 - $19.50/hr

As an Assistant Manager, you will work with the Store Management Team to ensure that each Customer ... Location Address: 766 Eastview Mall Victor, NY 14564

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Assistant Mall Manager information

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How much do assistant mall manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for assistant mall manager in Rochester, NY is $18.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $21.35 per hour, depending on experience, location, and employer.

What does an assistant mall manager do?

An Assistant Mall Manager supports the Mall Manager in overseeing the daily operations of a shopping mall. Their responsibilities typically include coordinating with tenants, managing staff, handling customer inquiries or complaints, and ensuring the property is safe and well-maintained. They may also assist with marketing events, leasing processes, and budgeting. The role requires strong organizational, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an assistant mall manager?

To thrive as an Assistant Mall Manager, you need strong organizational skills, experience in retail or property management, and typically a degree in business administration or a related field. Familiarity with property management software, budgeting tools, and security systems is often required. Excellent communication, leadership, and problem-solving abilities help you effectively coordinate with tenants, staff, and customers. These skills ensure smooth daily operations, tenant satisfaction, and the overall success of the mall environment.

What are the most common challenges faced by an assistant mall manager, and how can they be addressed?

Assistant Mall Managers often encounter challenges such as coordinating with multiple tenants, ensuring smooth daily operations, and responding quickly to facility issues. Balancing the needs of retailers with the expectations of shoppers and mall owners can also be demanding. To address these challenges, strong communication skills, proactive problem-solving, and the ability to prioritize tasks are essential. Building solid relationships with tenants and having a reliable support team helps foster a collaborative and efficient work environment.

What is the difference between Assistant Mall Manager vs Retail Store Manager?

AspectAssistant Mall ManagerRetail Store Manager
CredentialsHigh school diploma; some roles prefer associate or bachelor’s degreeHigh school diploma; some roles prefer associate or bachelor’s degree
Work EnvironmentShopping malls, large retail complexesIndividual retail stores or chains
ResponsibilitiesOversees multiple stores or mall operations, manages staff, handles tenant relationsManages daily store operations, staff, sales, and customer service
Industry UsageCommon in shopping malls and retail complexesCommon in retail stores and chains

The Assistant Mall Manager and Retail Store Manager roles share similar credentials and work environments, but the Assistant Mall Manager oversees multiple stores or a mall, focusing on broader operational management, while the Retail Store Manager concentrates on a single store's daily operations and sales performance.

What cities near Rochester, NY are hiring for Assistant Mall Manager jobs?

Cities near Rochester, NY with the most Assistant Mall Manager job openings:

Assistant Mall Manager jobs near you
Infographic showing various Assistant Mall Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $38,883 per year, or $18.7 per hour.

Retail Assistant Store Manager- EastView Mall

Victor, NY • On-site

Lovisa
Jewelry and Precious Metal and Stone Wholesalers • 1 - 5K employees
Learn more about Lovisaexternal

$15.75 - $21.25/hr

Full-time

Posted 16 days ago

Lovisa rating

4.3

Company rating: 4.3 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

Job description

Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.
Key Responsibilities:
Leadership & Team Development
  • Support Store Manager in training, coaching, and developing store associates
  • Foster effective communication across all team members
  • Lead by example in providing outstanding customer service
  • Assist in recruiting, hiring, and onboarding new team members

Sales & Operations
  • Drive sales performance through team motivation and leadership
  • Execute operational procedures including opening/closing protocols
  • Manage inventory control and stockroom organization
  • Oversee accurate processing of shipments and merchandise flow
  • Monitor and maintain shrink prevention measures
  • Ensure store meets visual merchandising standards

Customer Experience
  • Create an engaging shopping environment
  • Resolve customer concerns professionally and efficiently
  • Maintain store appearance and cleanliness
  • Lead team in delivering personalized service

Administrative Duties
  • Support payroll management and scheduling
  • Maintain accurate financial records and reports
  • Ensure compliance with company policies and procedures
  • Assist with loss prevention initiatives

Required Qualifications:
  • 2+ years retail management experience
  • Strong problem-solving and decision-making abilities
  • Excellent interpersonal and communication skills
  • Demonstrated leadership capabilities
  • Passion for retail and fashion
  • Ability to work in a fast-paced environment
  • Flexible availability including evenings, weekends, and holidays
  • Physical ability to perform tasks like standing, lifting, and moving merchandise
  • Embody company values and culture
  • Maintain professional appearance and attitude
  • Act as a brand ambassador both in-store and in the community
  • Stay current with fashion trends and product knowledge

Department Retail Stores Role Assistant Store Manager Locations NY, Victor, Eastview Mall Employment type Full-time

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