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Assistant Mall Manager Jobs in Delaware (NOW HIRING)

The 1916 Company

Sales Advisor

Newark, DE · On-site

$23/hr

Manager &Assistant Store Manager Location:Christiana Mall, Delaware FLSA Status:Hourly, Non-Exempt Work Type:On-Site About The 1916 Company: The 1916 Company is a premier luxury watch and fine ...

The 1916 Company

Rolex Concierge

Newark, DE · On-site

$15.25 - $19.50/hr

Christiana Mall, Delaware Reports To: Store Management Position: Rolex Concierge Department: Retail ... Maintain a polished, professional presence that reflects the store's luxury standards. * Assist in ...

The 1916 Company

Rolex Concierge

Newark, DE · On-site

$15.25 - $19.50/hr

Christiana Mall, Delaware Reports To: Store Management Position: Rolex Concierge Department: Retail ... Maintain a polished, professional presence that reflects the store's luxury standards. * Assist in ...

The 1916 Company

Rolex Concierge

Newark, DE · On-site

$15.25 - $19.50/hr

Christiana Mall, Delaware Reports To: Store Management Position: Rolex Concierge Department: Retail ... Maintain a polished, professional presence that reflects the store's luxury standards. * Assist in ...

The 1916 Company

Sales Advisor

Newark, DE · On-site

$23/hr

Manager & Assistant Store Manager Location: Christiana Mall, Delaware FLSA Status: Hourly, Non-Exempt Work Type: On-Site About The 1916 Company: The 1916 Company is a premier luxury watch and fine ...

The 1916 Company

Sales Advisor

Newark, DE · On-site

$23/hr

Manager & Assistant Store Manager Location: Christiana Mall, Delaware FLSA Status: Hourly, Non-Exempt Work Type: On-Site About The 1916 Company: The 1916 Company is a premier luxury watch and fine ...

Andy Frain Services

Security Officer

Dover, DE · On-site

$15.45/hr

Dover Mall - Dover, DE PAY: $15.45/hour POSITION TYPE: Part-Time SCHEDULE: Varies - Monday through ... Control access points and manage pedestrian/vehicle traffic * Identify and report suspicious ...

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Assistant Mall Manager information

See Delaware salary details

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How much do assistant mall manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for assistant mall manager in Delaware is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $21.63 per hour, depending on experience, location, and employer.

What does an assistant mall manager do?

An Assistant Mall Manager supports the Mall Manager in overseeing the daily operations of a shopping mall. Their responsibilities typically include coordinating with tenants, managing staff, handling customer inquiries or complaints, and ensuring the property is safe and well-maintained. They may also assist with marketing events, leasing processes, and budgeting. The role requires strong organizational, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an assistant mall manager?

To thrive as an Assistant Mall Manager, you need strong organizational skills, experience in retail or property management, and typically a degree in business administration or a related field. Familiarity with property management software, budgeting tools, and security systems is often required. Excellent communication, leadership, and problem-solving abilities help you effectively coordinate with tenants, staff, and customers. These skills ensure smooth daily operations, tenant satisfaction, and the overall success of the mall environment.

What are the most common challenges faced by an assistant mall manager, and how can they be addressed?

Assistant Mall Managers often encounter challenges such as coordinating with multiple tenants, ensuring smooth daily operations, and responding quickly to facility issues. Balancing the needs of retailers with the expectations of shoppers and mall owners can also be demanding. To address these challenges, strong communication skills, proactive problem-solving, and the ability to prioritize tasks are essential. Building solid relationships with tenants and having a reliable support team helps foster a collaborative and efficient work environment.

What is the difference between Assistant Mall Manager vs Retail Store Manager?

AspectAssistant Mall ManagerRetail Store Manager
CredentialsHigh school diploma; some roles prefer associate or bachelor’s degreeHigh school diploma; some roles prefer associate or bachelor’s degree
Work EnvironmentShopping malls, large retail complexesIndividual retail stores or chains
ResponsibilitiesOversees multiple stores or mall operations, manages staff, handles tenant relationsManages daily store operations, staff, sales, and customer service
Industry UsageCommon in shopping malls and retail complexesCommon in retail stores and chains

The Assistant Mall Manager and Retail Store Manager roles share similar credentials and work environments, but the Assistant Mall Manager oversees multiple stores or a mall, focusing on broader operational management, while the Retail Store Manager concentrates on a single store's daily operations and sales performance.

Assistant Mall Manager jobs near you
Infographic showing various Assistant Mall Manager job openings in Delaware as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $39,442 per year, or $19 per hour.

Sales Floor Supervisor - Christiana Mall

Newark, DE • On-site

JCPenney
Apparel Manufacturing • 10K+ employees
Learn more about JCPenneyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

JCPenney rating

5.5

Company rating: 5.5 out of 10

Based on 687 frontline employees who took The Breakroom Quiz

Job description

General Description
As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs.
Primary Responsibilities:
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  • Customer Service & Sales - Directs Customer Service and sales activities in store; resolves customer issues and concerns. Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately.
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  • Store Merchandise Standards - Managers merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process. Promote company merchandise strategy and identifies local opportunities to drive sales. Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store.
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  • Omnichannel - Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders. Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods. Monitors and shares Ominchannel and reporting metrics and takes action to resolve issues.
    • \t
  • Specialty Businesses - Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for the Specialty associate training and care/protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale. Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.
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  • Team Development - Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues,
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  • Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Core Competencies:
To achieve success at JCPenney, a Sales Floor Supervisor possesses the following core competencies:
Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others and their self to stretch beyond current capabilities. Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.
Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach.
Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organization
Implements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.
Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it's hard. Strives to achieve excellent results by creating a culture of continuous improvement.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

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