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Assistant Humana Customer Service Representative Jobs in Virginia

Kolb Electric

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We ... You will be responsible for and or assist with the following: AR/Scheduling/Dispatch/Call Intake ...

1-800-PLUMBER

Customer Service Representative

Centreville, VA · On-site

$15.75 - $21.50/hr

Promote maintenance membership and service agreements when appropriate. * Assist customers with ... As our Customer Service Representative / Dispatcher, you will play a vital role in helping ...

Ritchie Bros.

Customer Service Representative

Yorktown, VA

$14.25 - $19.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... A phenomenal teammate, willing to assist your peers * Digital literacy * Time management skills

U-Haul

Customer Service Representative

Mount Crawford, VA · On-site

$12.77 - $13.50/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Henrico, VA · On-site

$12.77 - $13.50/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Alexandria, VA · On-site

$12.77 - $13.50/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

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All JobsHumana Customer Service Representative JobsAssistant Humana Customer Service Representative JobsAssistant Humana Customer Service Representative Jobs in Virginia

Assistant Humana Customer Service Representative information

What are the key skills and qualifications needed to thrive as an Assistant Humana Customer Service Representative?

To thrive as an Assistant Humana Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes health insurance terminology is typically required. Patience, active listening, and empathy help representatives deliver exceptional service and resolve customer concerns effectively. These skills and qualities are essential for ensuring customer satisfaction, building trust, and efficiently handling inquiries in a healthcare-focused environment.

What are some common challenges faced by an Assistant Humana Customer Service Representative, and how can they be effectively managed?

Assistant Humana Customer Service Representatives often encounter high call volumes and complex inquiries from members regarding health insurance policies, billing, and coverage. Balancing empathy with efficiency is crucial, as representatives must provide clear, accurate information while meeting service metrics. Effective time management, ongoing training, and collaboration with team leads or subject matter experts help address these challenges. Building strong communication skills and staying updated on policy changes are also key to delivering excellent service and reducing stress.

What is an Assistant Humana Customer Service Representative?

An Assistant Humana Customer Service Representative is a professional who supports Humana members by answering questions, resolving issues, and providing information about health insurance plans and services. They handle phone calls, emails, and chats to assist customers with claims, benefits, billing, and policy details. Their role is crucial in ensuring customer satisfaction and helping members navigate their health plan options effectively. These representatives also document interactions and escalate complex issues to senior team members when necessary.
What are the most commonly searched types of Humana Customer Service Representative jobs in Virginia? The most popular types of Humana Customer Service Representative jobs in Virginia are:
What cities in Virginia are hiring for Assistant Humana Customer Service Representative jobs? Cities in Virginia with the most Assistant Humana Customer Service Representative job openings:
Assistant Humana Customer Service Representative jobs near you

Customer Service Representative

Kolb Electric

Lorton, VA • On-site

$16.25 - $22/hr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 16 days ago

Job description


Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 years, and we are seeking experienced Customer Service Representatives to be a critical part of our fast-paced and quality-driven electrical service business. Our dedicated team serves property management, commercial, and residential clients throughout Maryland, DC, and Virginia. In this exciting and rewarding position, the Customer Service Representatives will support our Service Managers, Dispatchers, and Electricians. This team member must be extremely detailed and customer service oriented. Recent college grads with prior service office experience are encouraged to apply. You will be responsible for and or assist with the following: AR/Scheduling/Dispatch/Call Intake/Suggestive Sales/Outbound Calls. This is a full-time position, 5 days a week. Wage will be aggressive and commensurate with experience.
Property Management experience is a huge plus. Our high-energy, team-oriented environment provides excellent career opportunities for professional and personal growth, as this position can lead to additional opportunities within our supportive organization. If you have sophisticated communication skills, meticulous attention to detail, and desire for a fulfilling career and not just a job, we are excited to hear from you.
Duties and Responsibilities for Administrative Assistants/Customer Service Representatives Include:
  • Daily phone and email interaction with customers, vendors, and Employees
  • Provide customer service that is polite, kind, and friendly. Be prepared to assist in providing best in class service
  • Able to multi-task, communicate effectively and operate in a fast-paced environment
  • Provide support where necessary from a service and administrative perspective
  • Responsible for assisting with the following: AR, Scheduling, Dispatch, Filing, Customer Service
  • Other duties as needed for success that may arise from time to time
Requirements
  • 3-5 years Customer Service or related experience preferred
  • Strong experience with Microsoft Office products
  • Rapid data entry and/or Service Management Software experience a PLUS
  • Personable and customer focused demeanor
  • Drug and Background Screen required
  • Three (3) Professional work experience references required
Benefits
  • Excellent compensation
  • Comprehensive benefits including health, life, & dental insurance, 401K, and paid time off
  • Great career growth potential
  • Opportunity to work for a growing, prominent organization

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