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Assistant Guide Jobs in Welland, ON (NOW HIRING)

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Assistant Guide information

What is an assistant guide?

Assistant guides are individuals who support lead guides in organizing and conducting tours or outdoor activities. They help with group management, safety, logistics, and sharing information with participants. Assistant guides often assist in preparing equipment, ensuring safety protocols are followed, and providing customer service. Their role is vital in enhancing the overall experience for guests and supporting the main guide throughout the activity.

What are the key skills and qualifications needed to thrive as an assistant guide?

To thrive as an Assistant Guide, you generally need knowledge of the local environment, basic first aid certification, and experience in outdoor activities relevant to the tours offered. Familiarity with GPS devices, radio communication tools, and booking or scheduling software is often required. Strong interpersonal skills, clear communication, and problem-solving abilities help in managing groups and ensuring guest safety and satisfaction. These competencies are crucial for providing a safe, informative, and enjoyable experience for clients in diverse and sometimes unpredictable outdoor settings.

What are some typical challenges an assistant guide may face during group excursions, and how can they be managed?

Assistant Guides often encounter challenges such as managing diverse group dynamics, ensuring guest safety, and adapting to changing weather or unexpected situations on excursions. Effective communication, strong situational awareness, and the ability to remain calm under pressure are essential for managing these challenges. Building rapport with guests and maintaining close coordination with the lead guide help ensure a safe and enjoyable experience for everyone. Gaining experience and learning from seasoned guides also prepares Assistant Guides to handle these situations more confidently over time.

What cities near Welland, ON are hiring for Assistant Guide jobs?

Cities near Welland, ON with the most Assistant Guide job openings:

Assistant Guide jobs near you

Product Guide | Pop-up Store | Niagara, ON - temporary

Niagara On The Lake, ON

ARC'TERYX
Apparel Manufacturing • 501 - 1,000 employees

8.8

Company rating: 8.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Great coworkers

People enjoy working here

Good employer

Learn more about ARC'TERYXexternal

CA$20.70 - CA$23.10/hr

Temporary

Life, PTO

Re-posted 25 days ago

Job description

Arc'teryx pop-up outlet coming soon!
 
Love the outdoors? So do we. Join our team for a unique opportunity where your passion can shine, helping create a fun, welcoming retail experience alongside a team that brings the brand to life every day.
 
This pop-up location will be opening soon, with position start dates beginning this summer and wrapping up early 2027.
 
 
Your Opportunity at ARC'TERYX:
You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand's evolution, as we continue to commit to bold objectives both in stores and in our communities.
 
You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs.
 
You prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.
As a Product Guide at Arc'teryx, here's what you'd be doing:
  • Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
  • Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
  • Championing Arc'teryx as a brand ambassador both in-store and in the community
  • Developing your passions both in and out of the store with the support of the team
  • Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
  • Providing feedback on merchandising and in-store experience to help drive sales
  • Maintaining an open, collaborative relationship with your team and store leadership
  • Supporting with and participating in various store tasks as assigned by the leadership team
  • Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
  • Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
  • Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)
Are you our next Product Guide?
  • You are passionate about delivering exceptional customer service
  • You love to have fun at work, and hold yourself accountable to what is required of you
  • You are self-motivated, and enjoy problem solving
  • You remain highly flexible and adaptable when faced with ambiguity
  • You effectively balance autonomy and collaboration
  • You inspire breakthrough thinking and continuous improvement
  • You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
  • Your passion for your work is paralleled by your passion for getting outside and living it
Expectations:
  • All employees are expected to be available to work "Black Friday" (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.
  • You are fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document
  • Under the direction of the Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
Availability Requirements:
  • You are available for a minimum of one open, one close and one weekend shift each week
  • Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
  • Full Time: 30- 40 hours per week (5 days per week)
  • Part Time: 10- 30 hours per week (2-4 days a week)
  • Contract dates: summer 2026 -  early 2027
Compensation + Perks

The pay range for this role is CAD$20.70-23.10/hour.  

Most new team members join between this range, where they can contribute right away while continuing to grow their craft. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.  

Additionally, the role is eligible to participate in a bonus plan based on the performance of their store.  

We're committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team. 

In addition to base pay, Arc'teryx supports people through benefits designed to sustain both work and life: 

  • Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore). 

  • Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events),Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear). 

Details:
 
This is for an existing vacancy 
 
Compensation:
Hourly
 
#LI-Onsite
 
 
Equal Opportunity
 
Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 
 
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  
 
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
 
Leave it Better
We believe that the mountains transform us, that how we adventure matters, and that there's always a better way. 
Join us in creating positive change in ourselves, our communities, and the world. 
 
Live it. Get out there - the mountains make us better 
Disruptive evolution. In pursuit of better. Always. 
Commit. We set bold objectives and see them through. 
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ARC'TERYX logo

About ARC'TERYX

Sourced by ZipRecruiter

Industry

Apparel manufacturing and apparel and accessories stores

Company size

501 - 1,000 Employees

Headquarters location

North Vancouver, BC, CA

View All ARC'TERYX Jobs

What Arc'teryx employees say

Pay

Benefits

Hours and flexibility

Workplace

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