Guided Services Specialist
$16.50 - $22/hr
ARAG is hiring Guided Services Specialists to provide personalized support to plan members as they ... Offers information on how to access and use our tools related to the simple assist program.
Guided Services Specialist
$16.50 - $22/hr
ARAG is hiring Guided Services Specialists to provide personalized support to plan members as they ... Offers information on how to access and use our tools related to the simple assist program.
Teaching assistant, paraprofessional, or instructional aide roles * After-school programs or camp counseling * Behavioral health, mental health, or social services * ABA therapy or working with ...
Quick apply
Teaching assistant, paraprofessional, or instructional aide roles * After-school programs or camp counseling * Behavioral health, mental health, or social services * ABA therapy or working with ...
Guided Services Specialist
Des Moines, IA · On-site
$16.50 - $22/hr
ARAG is hiring Guided Services Specialists to provide personalized support to plan members as they ... Offers information on how to access and use our tools related to the simple assist program.
Guided Services Specialist
Des Moines, IA · On-site
$16.50 - $22/hr
ARAG is hiring Guided Services Specialists to provide personalized support to plan members as they ... Offers information on how to access and use our tools related to the simple assist program.
Teaching assistant, paraprofessional, or instructional aide roles * After-school programs or camp counseling * Behavioral health, mental health, or social services * ABA therapy or working with ...
Quick apply
Teaching assistant, paraprofessional, or instructional aide roles * After-school programs or camp counseling * Behavioral health, mental health, or social services * ABA therapy or working with ...
Event Assistant
Cedar Rapids, IA · On-site
$150/day
Key Responsibilities: -Keep participants motivated and engaged throughout the event. -Guide participants through various activities and challenges as needed, ensuring a positive experience. -Assist ...
Event Assistant
Cedar Rapids, IA · On-site
$150/day
Key Responsibilities: -Keep participants motivated and engaged throughout the event. -Guide participants through various activities and challenges as needed, ensuring a positive experience. -Assist ...
Assistant Manager
West Des Moines, IA · On-site
As an Assistant Manager (AM), you're a key leader in the restaurant, helping guide people, strengthen operations, and deliver great results every day. You'll partner closely with the Restaurant ...
Quick apply
Assistant Manager
West Des Moines, IA · On-site
As an Assistant Manager (AM), you're a key leader in the restaurant, helping guide people, strengthen operations, and deliver great results every day. You'll partner closely with the Restaurant ...
Assistant Manager
Clive, IA · On-site
As an Assistant Manager (AM), you're a key leader in the restaurant, helping guide people, strengthen operations, and deliver great results every day. You'll partner closely with the Restaurant ...
Quick apply
Assistant Manager
Clive, IA · On-site
As an Assistant Manager (AM), you're a key leader in the restaurant, helping guide people, strengthen operations, and deliver great results every day. You'll partner closely with the Restaurant ...
Primary Care Assistant - Medical Assistant
Oelwein, IA · On-site
$16.75 - $21.50/hr
Primary Care Assistant - Medical Assistant Location: Mercy Clinic Primary Care Oakville - 5758 ... Thorough Medication Reconciliation Closing all open care gaps as indicated Encounter Guide (Fall ...
Primary Care Assistant - Medical Assistant
Oelwein, IA · On-site
$16.75 - $21.50/hr
Primary Care Assistant - Medical Assistant Location: Mercy Clinic Primary Care Oakville - 5758 ... Thorough Medication Reconciliation Closing all open care gaps as indicated Encounter Guide (Fall ...
We're guided by our values: The letters AES stand for more than just our name.They stand for what ... As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest ...
We're guided by our values: The letters AES stand for more than just our name.They stand for what ... As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest ...
Assistant Manager
Storm Lake, IA · On-site
We're guided by our values: The letters AES stand for more than just our name. They stand for what ... As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest ...
Assistant Manager
Storm Lake, IA · On-site
We're guided by our values: The letters AES stand for more than just our name. They stand for what ... As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest ...
We're guided by our values: The letters AES stand for more than just our name.They stand for what ... As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest ...
We're guided by our values: The letters AES stand for more than just our name.They stand for what ... As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest ...
We're guided by our values: The letters AES stand for more than just our name.They stand for what ... As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest ...
We're guided by our values: The letters AES stand for more than just our name.They stand for what ... As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest ...
We're guided by our values: The letters AES stand for more than just our name.They stand for what ... As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest ...
We're guided by our values: The letters AES stand for more than just our name.They stand for what ... As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest ...
Assistant Manager
Sioux City, IA · On-site
We're guided by our values: The letters AES stand for more than just our name. They stand for what ... As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest ...
Assistant Manager
Sioux City, IA · On-site
We're guided by our values: The letters AES stand for more than just our name. They stand for what ... As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest ...
Assistant Manager
Sioux City, IA · On-site
We're guided by our values: The letters AES stand for more than just our name. They stand for what ... As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest ...
Assistant Manager
Sioux City, IA · On-site
We're guided by our values: The letters AES stand for more than just our name. They stand for what ... As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest ...
Assistant Manager
Spirit Lake, IA · On-site
We're guided by our values: The letters AES stand for more than just our name. They stand for what ... As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest ...
Assistant Manager
Spirit Lake, IA · On-site
We're guided by our values: The letters AES stand for more than just our name. They stand for what ... As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest ...
We're guided by our values: The letters AES stand for more than just our name.They stand for what ... As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest ...
We're guided by our values: The letters AES stand for more than just our name.They stand for what ... As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest ...
Assistant Manager
Spencer, IA · On-site
We're guided by our values: The letters AES stand for more than just our name. They stand for what ... As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest ...
Assistant Manager
Spencer, IA · On-site
We're guided by our values: The letters AES stand for more than just our name. They stand for what ... As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest ...
Teaching assistant, paraprofessional, or instructional aide roles * After-school programs or camp counseling * Behavioral health, mental health, or social services * ABA therapy or working with ...
Quick apply
Teaching assistant, paraprofessional, or instructional aide roles * After-school programs or camp counseling * Behavioral health, mental health, or social services * ABA therapy or working with ...
Teaching assistant, paraprofessional, or instructional aide roles * After-school programs or camp counseling * Behavioral health, mental health, or social services * ABA therapy or working with ...
Quick apply
Teaching assistant, paraprofessional, or instructional aide roles * After-school programs or camp counseling * Behavioral health, mental health, or social services * ABA therapy or working with ...
Assistant Guide information
What is an assistant guide?
Assistant guides are individuals who support lead guides in organizing and conducting tours or outdoor activities. They help with group management, safety, logistics, and sharing information with participants. Assistant guides often assist in preparing equipment, ensuring safety protocols are followed, and providing customer service. Their role is vital in enhancing the overall experience for guests and supporting the main guide throughout the activity.
What are the key skills and qualifications needed to thrive as an assistant guide?
To thrive as an Assistant Guide, you generally need knowledge of the local environment, basic first aid certification, and experience in outdoor activities relevant to the tours offered. Familiarity with GPS devices, radio communication tools, and booking or scheduling software is often required. Strong interpersonal skills, clear communication, and problem-solving abilities help in managing groups and ensuring guest safety and satisfaction. These competencies are crucial for providing a safe, informative, and enjoyable experience for clients in diverse and sometimes unpredictable outdoor settings.
What are some typical challenges an assistant guide may face during group excursions, and how can they be managed?
Assistant Guides often encounter challenges such as managing diverse group dynamics, ensuring guest safety, and adapting to changing weather or unexpected situations on excursions. Effective communication, strong situational awareness, and the ability to remain calm under pressure are essential for managing these challenges. Building rapport with guests and maintaining close coordination with the lead guide help ensure a safe and enjoyable experience for everyone. Gaining experience and learning from seasoned guides also prepares Assistant Guides to handle these situations more confidently over time.
$16.50 - $22/hr
Full-time
Re-posted 10 days ago
Key responsibilities
Provides personalized support to plan members by explaining and guiding them through the use of digital forms, appointment scheduling tools, and document generation tools.
Assists customers during video or audio calls by explaining estate planning documents, navigating tools, and coordinating hand-offs to attorneys when necessary.
Maintains professionalism and a positive attitude during interactions, de-escalates upset members, and ensures prompt attendance at scheduled appointments.
Job description
Purpose
Are you a customer-focused professional who enjoys helping people navigate important life decisions with confidence? Do you have strong computer skills, along with the ability to explain complex information in a clear and approachable way? Are you organized, professional, and committed to delivering an exceptional customer experience with every interaction?
ARAG is hiring Guided Services Specialists to provide personalized support to plan members as they create wills, trusts, and other estate planning documents through our guided services program. This role is ideal for someone who thrives in a customer-facing environment, enjoys problem-solving, and brings a positive, professional approach to every interaction.
This hybrid role follows a standard weekly schedule (Monday - Friday), with available shifts of 8:00-4:30 and/or 9:30-6:00 CST. Our in-office days are Tuesday & Wednesday.
Essential Duties and Responsibilities- Has a thorough understanding of the digital forms and assets that drive this experience and engagement with the plan member, such as:
- Online scheduling tools and how to cancel/schedule appointments
- ARAG's internal digital Will and Trust document generation tools and the purpose of the prompts build into that flow
- Video/audio tools used for appointments (aka, Teams)
- Provides exceptional customer service to plan members via the video and/or audio calls and any other follow-up email or dialogue.
- Offers information on how to access and use our tools related to the simple assist program.
- Clearly explains the details of the will, trust and all other related documents.
- Understands and clearly explains the hand-off and purpose of the attorney advice feature and/or navigates that hand-off and sharing of the information between the parties.
- Prioritizes and understands the importance of prompt attendance at scheduled appointment times.
- Actively listens and engages with our customers in positive and inviting tones.
- Shows empathy and concern for our members.
- Identifies customer needs and obstacles and takes the necessary steps to problem solve.
- Maintains a professional work environment and personal appearance suitable for video interactions, including a tidy background, appropriate lighting, and attire that reflects company standards.
- De-escalates upset members and provides assistance or guides them to the appropriate resources.
- Serves as a positive role model by representing the ARAG at its Best values.
- Other duties as assigned.
Knowledge
- Understanding of how to provide excellence in customer service.
- Understanding and commitment to the customer experience.
- Basic knowledge of insurance and/or the legal system preferred.
Skills
- Active listening with the purpose of understanding
- Clear and intelligible speaking voice.
- Excellent grammar and spelling skills.
- Strong computer skills including Microsoft Office applications.
- Ability to multi-task in a fast-paced environment.
- Ability to maintain composure and emotional reactions in elevated situations.
- Motivation to exceed customers' needs and expectations.
- Positive, enthusiastic, and cooperative approach to both the callers and the team members.
- Identifies trends and gaps to proactively solve problems.
Education
- High School Diploma
Experience
- 1+ years of customer experience required. Prior telephone experience preferred.
Certifications, Licenses, Associations, etc.
- None required.
Physical
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.