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Assistant Google Call Center Jobs in Arizona (NOW HIRING)

SunWest Credit Union

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Member Service Call Center Agent II

Glendale, AZ · On-site

$19.50 - $23/hr

Provide and assist with online help for password resets, surepay and bank transfer forms as needed ... Minimum two years customer service experience in call center , Credit Union a plus. * Excellent ...

SunWest Credit Union

Be Seen First

Member Service Call Center Agent II

Peoria, AZ · On-site

$19.50 - $23/hr

Provide and assist with online help for password resets, surepay and bank transfer forms as needed ... Minimum two years customer service experience in call center , Credit Union a plus. * Excellent ...

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All JobsGoogle Call Center JobsAssistant Google Call Center JobsAssistant Google Call Center Jobs in Arizona

Assistant Google Call Center information

What is an assistant Google call center?

An Assistant Google Call Center is a customer service center where agents assist users with inquiries related to Google products and services. These centers handle calls, emails, and chats, helping users resolve technical issues, account problems, and provide guidance on using Google tools. The assistants are trained to offer support for a variety of Google products, such as Gmail, Google Drive, and Google Workspace. Their goal is to ensure a positive customer experience and help users make the most out of Google's offerings.

What does an assistant at a Google call center do?

As an Assistant in a Google Call Center, you'll frequently collaborate with colleagues, including supervisors and technical specialists, to resolve complex customer issues. Teamwork is essential, as you may need to escalate certain inquiries or work together on troubleshooting tasks. Regular team huddles and knowledge-sharing sessions help ensure everyone stays informed about the latest processes and solutions. This collaborative environment not only supports effective problem-solving but also provides opportunities to learn from experienced team members.

What are the key skills and qualifications needed to thrive as an assistant in a Google call center?

To thrive as an Assistant in a Google Call Center, you need strong communication abilities, customer service experience, and a high school diploma or equivalent. Familiarity with CRM software, call management systems, and Google's suite of productivity tools is typically required. Excellent problem-solving skills, patience, and adaptability help individuals stand out in fast-paced, customer-facing environments. These skills ensure effective issue resolution, customer satisfaction, and efficient workflow within the call center.

What is the difference between Assistant Google Call Center vs Customer Service Representative?

AspectAssistant Google Call CenterCustomer Service Representative
Required CredentialsBasic technical knowledge, communication skillsHigh school diploma or equivalent, customer service training
Work EnvironmentCall centers, remote or on-site, tech-focusedRetail, telecom, or service industries, on-site or remote
Employer & Industry UsageTech companies, support centers, online servicesRetail stores, telecom providers, service companies
Common Search & ComparisonYesYes

The Assistant Google Call Center role primarily involves supporting users with Google products via calls or chats, often requiring technical knowledge and familiarity with digital tools. Customer Service Representatives handle customer inquiries, complaints, and support in various industries, often with more focus on direct customer interaction. While both roles involve communication skills, the Assistant Google Call Center is more tech-oriented, whereas Customer Service Representatives work across diverse sectors.

What are the most commonly searched types of Google Call Center jobs in Arizona?

The most popular types of Google Call Center jobs in Arizona are:

What cities in Arizona are hiring for Assistant Google Call Center jobs?

Cities in Arizona with the most Assistant Google Call Center job openings:

Assistant Google Call Center jobs near you

Study Participant Call Center Representative - Spanish Bilingual

Celerion

Tempe, AZ

$17.50/hr

Full-time

Re-posted 26 days ago

Celerion rating

7.0

Company rating: 7.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

63rd of 74 rated research

Job description

Celerion is committed to swift, exceptional clinical research through translational medicine.  Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.  

Spoken Spanish-English bilingual fluency is required in our Call Center. In this role, you will answer inbound calls from members of the public interested in participating in our Phase 1 clinical drug trials. You will screen callers for study eligibility, and then collect and enter personal data for those eligible to participate. You will also make outbound calls to schedule appointments, as needed.
 
This is a Benefitted Full-Time role which works 40 hours per week. The Call Center operates Monday-Saturday.
Requirements:
  • High school diploma or GED
  • Minimum 1 year of prior call center experience is required
  • Bilingual Spanish-English fluency is required
  • Prior data entry experience is required
  • Must be 18 years of age
  • Must demonstrate excellent communication and customer service skills
Please Note:
  • Candidates must have the ability to work a flexible schedule Monday-Saturday.
  • Initial training occurs for 4-6 weeks during shifts scheduled 9AM-3PM.
  • Once training concludes, the regular work schedule is 40 hours per week
  • Training is onsite at our Screening Center in Tempe, AZ. 
  • Work may shift to home-based (within in the Phoenix, AZ metro area) after 90 days of good performance post-training. 
Celerion Values:       Integrity   Trust   Teamwork   Respect
 
Are you ready to join our team?
 
Celerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.
 

Note: To make sure you don't miss important updates from us, please check your Spam folder for emails from @celerion.com, particularly interview invitations. If you find one there, mark it as "Not Junk" to ensure future Celerion emails land in your inbox. Please note that Gmail accounts have been particularly noted as routing to Spam.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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