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Assistant Front Manager Jobs in Hawaii (NOW HIRING)

Auberge Resorts

Front Desk Manager

Waimea, HI · On-site

$90K/yr

Oversee day-to-day hotel operations within the Front Desk (to include Guest Service Agents, Rooms coordinator, and Resort Assistant Managers) * Oversee the arrival and departure experiences of guests ...

Mauna Lani

Front Desk Manager

Kamuela, HI · On-site

Oversee day-to-day hotel operations within the Front Desk (to include Guest Service Agents, Rooms coordinator, and Resort Assistant Managers) * Oversee the arrival and departure experiences of guests ...

Auberge Collection

Front Desk Manager

Kamuela, HI · On-site

$90K/yr

Oversee day-to-day hotel operations within the Front Desk (to include Guest Service Agents, Rooms coordinator, and Resort Assistant Managers) * Oversee the arrival and departure experiences of guests ...

Auberge Collection

Front Desk Manager

Kamuela, HI · On-site

$90K/yr

Oversee day-to-day hotel operations within the Front Desk (to include Guest Service Agents, Rooms coordinator, and Resort Assistant Managers) * Oversee the arrival and departure experiences of guests ...

Auberge Collection

Front Desk Manager

Kamuela, HI

$90K/yr

Oversee day-to-day hotel operations within the Front Desk (to include Guest Service Agents, Rooms coordinator, and Resort Assistant Managers) * Oversee the arrival and departure experiences of guests ...

Crescent

Front Office Manager

Honolulu, HI · On-site

Discounts at Marriott brand properties worldwide Here is what you will be doing each day: Assist in managing daily operations of all front office areas to ensure quality and service standards are met.

Highway Inn

FOH Manager

Waipahu, HI · On-site

$3.6K - $3.8K/mo

Duties include: · Overseeing Front of House staff and operations in tandem with the other departmental managers, Assistant GM, and owner; this includes hiring, training, assigning, coaching ...

Hilton Worldwide Holdings

Front Desk Supervisor

Hilo, HI · On-site

$17.25 - $22.50/hr

Description The Hotel Front Desk Supervisor oversees daily front office operations, leading staff ... Manage cash drawers, verify billing, process adjustments, and assist with auditing daily ...

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Assistant Front Manager information

What is an assistant front manager?

Assistant Front Managers support the Front Office or Front Desk Manager in overseeing daily operations in hotels, resorts, or similar establishments. They help manage staff, ensure guest satisfaction, resolve issues, and coordinate check-ins and check-outs. Their role often includes training employees, handling guest complaints, and maintaining high standards of customer service. Assistant Front Managers also assist with scheduling, reporting, and administrative tasks, working closely with other departments to ensure smooth operations.

What are the key skills and qualifications needed to thrive as an assistant front manager, and why are they important?

To thrive as an Assistant Front Manager, you need strong organizational skills, leadership ability, and experience in hospitality or customer service, often supported by a relevant degree or diploma. Familiarity with property management systems (PMS) like Opera or Fidelio and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving, and conflict-resolution skills help you excel in guest interactions and team coordination. These competencies ensure smooth front desk operations, high guest satisfaction, and efficient support for hotel management.

What are some common challenges faced by an assistant front manager, and how can they be overcome?

Assistant Front Managers often encounter challenges such as managing guest expectations during busy periods, resolving conflicts among staff, and ensuring smooth communication between departments. To overcome these, strong organizational skills and the ability to prioritize tasks are essential. Building a supportive relationship with team members and maintaining open communication with upper management can also help address issues proactively. Adapting quickly to changing situations and maintaining a calm, professional demeanor are important for success in this role.

What cities in Hawaii are hiring for Assistant Front Manager jobs?

Cities in Hawaii with the most Assistant Front Manager job openings:

Assistant Front Manager jobs near you

Front Desk Manager

Waimea, HI • On-site

Auberge Resorts
Traveler Accommodation • 1 - 5K employees
Learn more about Auberge Resortsexternal

$90K/yr

Other

Posted 7 days ago

Auberge Resorts rating

7.1

Company rating: 7.1 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Front Desk Manager

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning "mountain reaching heaven" – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.

The base salary for this position is $90k annually.

Join our team as The Front Desk Manager and serve the needs of the business, our guests, and our team members alike. This role will oversee all aspects of Front Desk ensuring that the quality of service meets the resort's standards. Working at Auberge requires a pursuit of excellence in luxury service delivery, and this role will be responsible for ensuring that all guests are delighted by the quality, creativity, and variety of offerings within the hotel. The Front Office Manager will lead with our ENRICH values thereby creating and supporting a cohesive team and will be key in building interdepartmental collaboration.

Key Responsibilities
  • Oversee day-to-day hotel operations within the Front Desk (to include Guest Service Agents, Rooms coordinator, and Resort Assistant Managers)
  • Oversee the arrival and departure experiences of guests; manage flow of front desk during high volume and group activity; support service recovery needs of guests
  • Assist the Director of Front Office with the monitoring of the performance of the hotel through verification, maintenance, and analysis of OPERA and ALICE.
  • Work as an active member of the management team. Creating professional relationships and active involvement with all hotel operations, including but not limited to; daily, and weekly management meetings, and support to all team members, including Manager on Duty Shifts.
  • Partner with various other departments like Housekeeping, Concierge, and Food & Beverage to ensure guest satisfaction
  • Maintain product and service standards in line with AU standards expectations by conducting ongoing evaluations and investigating complaints.
  • Perform duties related to guests of note: Review group resumes, coordinate amenity delivery, inspect accommodations, extend personal welcome, etc.
  • Recruit and provide training to staff in service standards, ENRICH values and technical standards.
  • Scheduling and payroll management
  • Maintain the training program and ensure it is being followed and each new Team Member is trained to the hotel's standard.
  • Coaching, counselling, performance reviews and team member check ins.
  • Ability to coordinate multiple activities with attention to detail and follow through
  • Ability to take on new responsibilities and roles as the position demands.
  • Ability to work independently, with minimal supervision.
  • Excellent written and communication skills in polished business English.
Qualifications
  • Minimum of two years as a Front Office/Concierge or Guest Services Supervisor/Associate for a luxury hotel.
  • Bachelor's Degree or Certification in Hospitality Management or related field.
  • Previous management experience required, preferably in a luxury setting in an active union property
  • Full Time Management Position requires full flexibility, including the ability to work weekends and holidays and a varied schedule, based on operational needs.
  • Experience with Opera Cloud
  • Genuine affinity for interacting meaningfully and positively with all Team Members and Guests.
  • Self-confidence and leadership skills.
  • Excellent service, etiquette, and protocol skills and knowledge.
  • Familiarity with the surrounding area, its geography, recreation opportunities, restaurants, events, sights, and other places of interest.
  • Preferred experience with ALICE, OnTrack, ADP, Birchstreet, and Google suites

What Auberge Resorts employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Auberge Resorts logo

About Auberge Resorts

Sourced by ZipRecruiter

Whether you are traveling with your parents and your children on a weeklong ski trip to Aspen, or looking for a romantic escape in Santorini for just the two of you, it is the simple things that are most important. Revel in time together tasting local, freshly picked tropical fruit in Cabo San Lucas, Mexico, horseback riding through private fincas with a local cowboy in Costa Rica, or planting your own coral garden in the South Pacific. Enjoy fulfilling, luscious shared experiences that connect you to the local culture, its welcoming people, and the beauty of the land, all while doing good and making memories and dreams that will be forever embedded in your soul.

Industry

Traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

Mill Valley, CA, US

Year founded

1998

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