Assistant Expedition Guide Jobs in California (NOW HIRING)

Embark on a Journey That Makes a Difference.
At Generali Global Assistance (GGA), every day is an opportunity to help people explore the world with confidence. We're not just in the business of protection-we're in the business of adventure and peace of mind. Whether it's a backpacker trekking through the Andes, a family cruising the Mediterranean, or a solo traveler chasing the Northern Lights, we're there to ensure their journey is safe and supported. From assisting with emergency medical claims to guiding customers through trip disruptions or ID theft, your work helps turn travel challenges into stories of resilience.
Set Sail on a Career Path to Success.
Our teams value curiosity and collaboration while priding ourselves on fostering a welcoming and inclusive atmosphere for our employees. Elevate your journey through our internal programs, including:

• Diversity, Equity, and Inclusion (DEI) Committee
• Career pathing and Individual Development Plans
• Internal training and intern opportunities
• Women in Business Mentorship Program
• Employee awards and recognition
• Education and professional development assistance program

Passport to Perks Includes:

• Generous Employer contribution for health, dental, and vision insurance
• Paid Maternity and Paternity Leave

• Scholarship Program for Employee Dependents
• Company match on 401k
• Employee Assistance Program (EAP)
• Company paid short-term and long-term disability insurance
• Company paid life insurance
• Voluntary Pet Insurance
• Voluntary Legal Benefit
• Discounts on travel insurance
• Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)

Pay Range: $150,000.00 - $200,000/yr
Your Role on the Expedition:
This position is responsible for managing the Pricing function and directs the work of junior and senior actuarial analysts. This position is a technical expert on pricing, monitoring underwriting results, and other actuarial valuation functions. Responsible for planning and directing complex financial and actuarial activities in conjunction with product implementations by performing the duties listed below, personally or through staff. This position works with all management levels across the organization, and is a direct report to the Chief Insurance Officer.
Chart Your Course:

• Performs analysis on profitability at a product and account level resulting in recommended actions to achieve company targets

• Responsible for the company's rate level indication and pricing segmentation methodology. Works with Chief Insurance Officer in improving such methodology and quality of calculations by researching, developing and adopting most appropriate actuarial techniques for the company's type of business

• Files and gains approval of rating structure and rate levels of all products

• Tracks the underwriting profitability of lines of business and accounts. Advises Chief Insurance Officer when lines of business are performing poorly, identifying root causes and recommending strategies and tactics to improve performance

• Coordinates with Management Team, Sales, Product and Finance to respond to product, account and market trends

• Supports the budget and forecasting process as needed by assessing impacts of changing rate levels

• Directs staff to continuously refine methods and models to determine pricing and profitability more accurately

• Applies knowledge of mathematics, probability, statistics, principles of finance and business to calculation in insurance and services
• Work with product implementations to develop and price new product features
• Assist in the Identification and recommendation of product features for prospective accounts
• Oversees the installation and initial quality assurance testing of product parameters, prices and commission models into Company's operating system

• Coordinates with Business Excellence, IT, Reconciliation and Product Team to develop creative solutions to implementation challenges in order to meet customer needs
• Build and maintain a high performance team based culture through effective performance management, career development, communication and coaching of staff
• Manage all personnel activities of staff (i.e., hires, trains, rewards, motivates, disciplines, terminates, performance reviews, and pay discussions)

Your Ticket to Success:
Required Qualifications:

• Four or more years related experience
• Two or more years in a leadership or management position
• Extensive knowledge concepts, practices and procedures in the field

Education/Certification:

• High School Diploma or Equivalent (GED) required.
• Bachelor's degree (B. A.) from four-year college or university
• ACAS (Preferred)

Position Coordinates:
This is a hybrid role based out of our San Diego, CA office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week.
Time for Take-off:
While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.
Position Coordinates:
This is a hybrid role based out of our _ office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week.
One team. Every destination.
Generali Global Assistance is proudly part of the Europ Assistance Group and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail, tour operator, cruise and lodging partners. Learn more here.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
• GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
• Iris, Powered by Generali: identity and digital protection solution. Learn more here.

Explore new horizons - apply today!
Don't meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: https://us.generaliglobalassistance.com/privacy-notice-for-california-residents-seeking-employment/
The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company's Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.