Service Advisor (Boats)
$22.90/hr
... Assist Haul and Launch with day-to-day responsibilities, scheduling, launch list, and contacting ... and Dockmaster experience preferred Physical Requirements: · Sitting for long periods with ...
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Service Advisor (Boats)
$22.90/hr
... Assist Haul and Launch with day-to-day responsibilities, scheduling, launch list, and contacting ... and Dockmaster experience preferred Physical Requirements: · Sitting for long periods with ...
Assistant Dockmaster information
What is an assistant dockmaster?
Assistant Dockmasters are professionals who help oversee the daily operations of a marina or dock facility. They assist the Dockmaster in coordinating boat arrivals and departures, managing dock staff, ensuring safety protocols are followed, and maintaining dock equipment and facilities. Their role often involves customer service, handling reservations, and resolving any issues that arise with boaters. Assistant Dockmasters play a crucial part in ensuring smooth and efficient operations at waterfront properties.
What are the key skills and qualifications needed to thrive as an assistant dockmaster?
To thrive as an Assistant Dockmaster, you need knowledge of marina operations, boating safety, and vessel handling, often supported by experience in marine environments and relevant certifications like CPR/First Aid or a boating license. Familiarity with marina management software, radio communication systems, and safety equipment is typically required. Excellent customer service, problem-solving abilities, and strong organizational skills help you manage dock traffic and address boaters' needs efficiently. These skills ensure safe, smooth, and customer-focused marina operations, which are critical for both safety and client satisfaction.
What are some typical challenges an assistant dockmaster might face, and how can they effectively address them?
Assistant Dockmasters often encounter challenges such as managing vessel traffic during peak times, ensuring safety protocols are followed, and coordinating with various teams like maintenance and marina staff. Effective communication and strong organizational skills are crucial for addressing these challenges. Staying proactive, remaining calm under pressure, and fostering good relationships with boat owners and crew can help maintain smooth operations and resolve issues promptly.
What is the difference between Assistant Dockmaster vs Dockworker?
| Aspect | Assistant Dockmaster | Dockworker |
|---|---|---|
| Credentials | May require maritime certifications or experience | No formal certifications typically required |
| Work Environment | Supervisory role at docks, marinas, or ports | Manual labor at docks, loading/unloading ships |
| Employer & Industry | Maritime, shipping, port authorities | Maritime, shipping, logistics companies |
| Job Focus | Assisting in dock operations, overseeing safety | Physical tasks like cargo handling |
The Assistant Dockmaster typically oversees dock operations and ensures safety, requiring some maritime experience or certifications. In contrast, a Dockworker focuses on manual labor tasks such as loading and unloading cargo without supervisory responsibilities. Both roles are essential in maritime industries but differ in responsibilities and qualifications.
How do you become an Assistant Dockmaster?
To become an Assistant Dockmaster, candidates typically need a high school diploma or equivalent, experience working in marina or dock operations, and knowledge of boat handling and safety procedures. Some positions may require certifications such as first aid or boating safety, and strong organizational and communication skills are important for managing dock activities.
What are popular job titles related to Assistant Dockmaster jobs in Wisconsin?
For Assistant Dockmaster jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Assistant Dockmaster jobs in Wisconsin look for?
The top searched job categories for Assistant Dockmaster jobs in Wisconsin are:
Job description
Gordy's Purpose: To deliver the ultimate boating experience.
Gordy's Values: Work Ethic, Integrity, Teamwork, Humor.
The Service Advisor serves as the primary liaison between customers and the Service Department. This role requires strong communication skills, excellent customer service, and the ability to clearly translate technical information between customers and technicians. The ideal candidate is personable, organized, and dedicated to consistently delivering exceptional customer experience while building lasting relationships that reflect Gordy’s commitment to service excellence.
The Service Advisor must not only be able achieve results but also committed to doing it the “Gordy's Way”, by always living the company values and culture, which is built on hard work, integrity, teamwork, and having a positive attitude.
Essential Job Duties:
· Customer Service Writing – point person and contact for all Gordy’s customers service needs
· Ensure that the customer’s experience with Gordy’s Service is of the highest quality
· Create work orders, document all customer requests, update schedule accurately
· Parts- Work with the technicians and parts team to send parts requests and make sure parts are posted to work orders
· Assist Haul and Launch with day-to-day responsibilities, scheduling, launch list, and contacting customers as needed
· Be efficient and timely in getting customer approval for all service work.
· Up selling customers on recommended maintenance, cleaning, parts/accessories, etcetera
· Ensure proper and timely billing/collecting payment of all completed service work
· Learn customer’s names, boats, etcetera to better understand their service needs/wants
· Work with Shop Foreman and movement team to schedule boat moment needs for customers, sublet, etcetera
· Work with Accounting Clerk on customer payment process
· Be willing to attend customer events and/or boat shows
· Be the primary in answering the phone daily
· Assist with scheduling spring delivery, service pickups, and fall hauling. Assign hauling fees as necessary
· Help keep service office neat, keep all filing up to date.
Qualifications:
· Proficient in Microsoft Office Suite
· Strong in customer relations
· Marina and boating knowledge preferred but not required
· 3+ years of service writing and scheduling experience
· Understanding of the upselling process
· Highly detailed, organized, and ability to multi-task
· Results-driven, with a focus on providing exceptional service
· Strong problem-solving skills and initiative
· Salesforce and Dockmaster experience preferred
Physical Requirements:
· Sitting for long periods with extended computer usage
· Standing/Moving occasionally
Travel Requirements:
· May be required to visit Cobalt Farms, Fox Lake, Lake Country and other locations (when applicable) as needed
Who you are:
· Enjoys working directly with people and building relationships with customers
· Focused on making sure the details are done right
· Can handle a fast-moving environment
· Eager to serve
Work Schedule Requirements:
· Monday – Friday 8:30 am to 5 pm
· Rotating weekends may be required during summer
· In office to complete on location tasks
· Starting Pay $22.90/hour, based on experience
Benefits:
· Medical
· Dental
· Vision
· Supplemental electives
· 401K with match
· PTO bank on day one
· 7 paid holidays
· Company Parties
· Employee discount program
Founded by Gordon “Gordy” Whowell and family in 1955, Gordy’s Lakefront Marine has a rich history of providing fun in the sun on Geneva Lake. What began as a seasonal Boat Ride and Rental operation has evolved into a diversified company with a wide range of offerings.
For 70 years, Gordy’s has been a trusted name for boating, helping both residents and visitors make the most of their time on beautiful Lake Geneva. Our main location in Fontana sits on the tranquil west end of the lake, offering a peaceful yet vibrant hub for all things boating. In addition to our Fontana location, we proudly serve customers at our showrooms in Lake Country, WI, Fox Lake, IL, and seasonal floating locations at Burnham Harbor in Chicago, providing easy access to our premium boats and services.
At Gordy’s, “Exceptional Customer Service” is more than a motto—it’s a promise we’ve kept for seven decades. Whether you’re buying your dream boat, getting expert service, or simply stopping by for a great meal on the water, our team is dedicated to making every experience seamless and enjoyable.
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About Gordy's Lakefront Marine
Sourced by ZipRecruiter
Industry
Amusement, gambling, and recreation
Company size
51 - 200 Employees
Headquarters location
Fontana, WI, US
Year founded
1955