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Assistant Director Of Racquets Jobs in North Carolina

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Assistant Director Of Racquets information

What is the difference between Assistant Director Of Racquets vs Racquets Supervisor?

AspectAssistant Director Of RacquetsRacquets Supervisor
CredentialsCPR certification, experience in sports managementCPR certification, experience in sports or facility management
Work EnvironmentAdministrative office, tennis or racquet sports facilitiesRacquet courts, sports clubs, recreation centers
Employer & IndustrySports clubs, recreation centers, universitiesSports clubs, recreation centers, tennis facilities
Common Search & ComparisonYesYes

The Assistant Director Of Racquets typically holds broader responsibilities, including administrative oversight and program development, while the Racquets Supervisor focuses more on daily court operations and staff supervision. Both roles require similar certifications and are found in similar environments, but the Assistant Director role often involves higher-level management tasks.

What cities in North Carolina are hiring for Assistant Director Of Racquets jobs?

Cities in North Carolina with the most Assistant Director Of Racquets job openings:

Assistant Director Of Racquets jobs near you

Racquets Services Associate

The Country Club of North Carolina

Pinehurst, NC • On-site

Full-time

Posted 26 days ago

Job description

Job Title

Racquets Services Associate

FLSA Classification

Non-exempt

Salary Range

Commensurate with experience

Reports to

Director of Racquets

Job Summary

The Racquets Services Associate serves as the first point of contact for members and guests visiting the Racquets Center. Reporting to the Director of Racquets, this position is responsible for providing exceptional customer service while supporting the daily operations of the Racquets Pro Shop front desk. The Racquets Services Associate assists with court reservations, program registration, retail sales, member communication, and administrative functions to ensure a welcoming, organized, and professional environment that enhances the overall member experience.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Welcome members and guests with a friendly, professional, and service-oriented attitude.
  • Schedule and manage tennis and pickleball court reservations.
  • Check members in for lessons, clinics, leagues, camps, tournaments, and special events.
  • Process retail purchases, court fees, lesson payments, and other transactions through the point-of-sale system.
  • Answer telephone calls, emails, and member inquiries promptly and professionally.
  • Assist with registration and communication for racquets programming, including clinics, camps, leagues, tournaments, and club events.
  • Maintain a clean, organized, and inviting Pro Shop and front desk area.
  • Restock merchandise and assist with monitoring retail inventory levels.
  • Assist with merchandising displays, promotional materials, and retail presentation.
  • Communicate daily schedules, court assignments, and program updates with Racquets Professional staff.
  • Assist with event preparation, including facility setup and breakdown, as needed.
  • Perform opening and closing procedures for the Racquets Center.
  • Maintain accurate records and complete administrative duties as assigned.
  • Support the overall operation of the Racquets Department by providing exceptional hospitality and member service.

Competencies

  • Outstanding customer service and interpersonal skills.
  • Excellent verbal and written communication abilities.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and prioritize responsibilities in a fast-paced environment.
  • Proficiency with computers, reservation software, and point-of-sale systems, or the ability to quickly learn new technology.
  • Friendly, professional, and approachable demeanor.
  • Dependable, punctual, and self-motivated.
  • Ability to work independently while contributing positively to a team environment.
  • Knowledge of tennis and pickleball operations is preferred but not required.

Supervisory Responsibilities

  • No supervisory duties are included in this position

Work Environment

  • Primarily indoors within the Racquets Pro Shop and front desk, with occasional outdoor responsibilities around the Racquets Center.
  • Frequent interaction with members, guests, and staff in a hospitality-focused environment.
  • Fast-paced environment requiring frequent multitasking and member engagement.
  • Evenings, weekends, holidays, and occasional extended-hour shifts are required to support club programming, tournaments, leagues, member socials, and special events.

Physical Demands

  • Ability to stand and walk for extended periods throughout the shift.
  • Frequent use of computers, telephones, and point-of-sale equipment.
  • Ability to lift and carry up to 25 pounds, including merchandise, supplies, and equipment.
  • Occasional bending, reaching, stooping, and light physical activity associated with retail operations and event setup.

Education and Experience (Required and Preferred)

  • High school diploma or equivalent preferred.
  • Previous customer service, retail, hospitality, or front desk experience preferred.
  • Experience working in a tennis, pickleball, country club, or recreational environment is preferred.
  • Familiarity with reservation systems and point-of-sale software is a plus.
  • Passion for delivering exceptional member service and willingness to learn racquets operations.

EEO Statement

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Pro Shop is open 9am to 5pm and 10am to 4pm December through February

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