Assistant Dentrix Jobs in Raleigh, NC (NOW HIRING)

Job Summary:
First Choice Community Health Centers is a Federally Qualified Health Center located in Lillington, NC, dedicated to providing quality healthcare services. The Epic Project Coordinator will manage and oversee Epic-related projects, ensuring timely delivery and alignment with organizational goals while collaborating with various stakeholders and teams.
Responsibilities:
• Provide Coordination and project management to all Medical and Dental Electronic Health Record related projects.
• Create project and implement project plans for new modules, software, or functionality.
• Work with Clinical Informatics staff, Epic analysts, Database administrators, and System administrators to coordinate and facilitate projects including interim and long term milestones/deliverables and progress.
• Administer tools to track projects to facilitate work by staff and oversight by leadership.
• Provide regular check-ins for Director of IT and CMO.
• Identify and troubleshoot issues that threaten project timelines and/or viability.
• Participate with Director of IT and others as needed to evaluate and develop new initiatives or solutions and collaborate in preparing needed documentation for leadership decision making.
• Provide primary IT support for First Choice Dental Health Record.
• Collaborate with System administrators and technical staff on delivery and maintenance of Dental Health Record (DHR) at the dental site.
• Collaborate with the Dental Director, COO and other IT staff and end users to deliver high quality, integrated, dental care.
• Configure DHR functionality to improve user efficiency/usability and patient safety.
• Optimize software upgrades including review of Epic Nova release notes.
• Evaluate and implement new functionality in Epic and work with DCDO, COO, CMO, dental staff to optimize the system.
• Create User and Provider records for new employees and guests according to security procedures.
• Assist users during training and system upgrades.
• Solve day to day issues that arise within the system.
• Assist with other reporting or informatics tasks as needed.
• Provide backup support for other Epic modules as needed.
• Document build to facilitate cross-coverage and collaboration with other team members.
• Support for other Epic modules (such as MyChart, Welcome, Care Everywhere) are included as staffing and responsibilities change and as new modules are implemented.
• Occasional after hours work & support.
• Must complete certification in EpicCare Wisdom (if implemented) within six (6) months of organization’s completion of implementation agreement with Epic.
• If Wisdom is not implemented, completion of appropriate training for Dentrix/Dexis is required.
Qualifications:
Required:
• Bachelors Degree in IT, Engineering, Math, MIS or related field or equivalent experience
• Experience with Epic Software
• Demonstrated technical abilities to absorb complex concepts and communicate them to a non-technical audience and to interpret end-user needs in light of available functionality
• Experience in working in a team managing multiple projects concurrently
• Demonstrate creative, collaborative problem solving approach and strong analytical skills
• Proficient with EPIC Ambulatory, Prelude, Cadence: (will be trained), Dental Software (Dentrix or Epic Wisdom – Training provided), Microsoft Office Suite
• Excellent customer service skills for interacting with other team members and end users
• Frequent end-user interaction anticipated
Company:
First Choice Community Health Centers (FCCHC) was established in 1979 as a non-profit community health center and certified as a Federally Qualified Health Center (FQHC). Founded in 1979, the company is headquartered in Lillington, USA, with a team of 51-200 employees. The company is currently Growth Stage.