... teams Track bug lifecycle and validate fixes Partner with internal teams to ensure timely ... Assist with training materials, quick reference guides, and enablement sessions Please answer the ...
... teams Track bug lifecycle and validate fixes Partner with internal teams to ensure timely ... Assist with training materials, quick reference guides, and enablement sessions Please answer the ...
Assistant Bug Fixing information
What is an assistant bug fixing?
An Assistant Bug Fixing role typically involves supporting software development teams by identifying, reporting, and helping resolve bugs or issues in software applications. Individuals in this position often collaborate with developers to test software, reproduce reported issues, and verify fixes. While they may not always write complex code, they play a crucial part in ensuring software quality and reliability. Strong attention to detail and communication skills are important for success in this role.
What are the key skills and qualifications needed to thrive as an assistant bug fixing?
To thrive as an Assistant Bug Fixing Specialist, you need a solid understanding of programming languages, debugging techniques, and software development fundamentals, often supported by a degree in computer science or related field. Familiarity with version control systems like Git, issue tracking tools such as Jira, and debugging environments is typically required. Attention to detail, analytical thinking, and effective communication are crucial soft skills for identifying issues and collaborating with development teams. These skills ensure efficient resolution of software bugs, contributing to robust and reliable applications.
What are some common challenges faced by an assistant bug fixing professional, and how can they be addressed?
Assistant Bug Fixing professionals often encounter challenges such as quickly understanding unfamiliar codebases, prioritizing bug reports, and communicating effectively with both developers and QA teams. To address these, it's helpful to develop strong problem-solving skills, stay organized through detailed tracking systems, and maintain open communication channels with the team. Collaborating with senior developers and participating in regular code reviews can also accelerate learning and ensure higher quality fixes.
What is the difference between Assistant Bug Fixing vs QA Tester?
| Aspect | Assistant Bug Fixing | QA Tester |
|---|---|---|
| Primary Role | Assist in identifying and fixing software bugs | Design, execute, and report on testing procedures |
| Skills & Certifications | Basic programming knowledge, bug tracking tools | Testing methodologies, attention to detail, QA certifications |
| Work Environment | Development teams, software projects | Quality assurance departments, software projects |
| Industry Usage | Software development, IT | Software testing, quality assurance |
Assistant Bug Fixing involves supporting developers by identifying and resolving bugs, often requiring basic coding skills. QA Testers focus on systematically testing software to find issues before release, emphasizing testing techniques and documentation. Both roles are essential in software quality but differ in their core responsibilities and skill sets.
How does assistant bug fixing work?
Assistant bug fixing involves identifying, diagnosing, and resolving software issues or errors in applications or systems. It typically requires analyzing bug reports, reproducing problems, and applying code changes using debugging tools and programming skills. The process ensures software functions correctly and improves user experience.
What are the most commonly searched types of Bug Fixing jobs in Illinois?
The most popular types of Bug Fixing jobs in Illinois are:
Full-time
Retirement, PTO
Re-posted yesterday
Brookfield Properties rating
7.2
Based on 23 frontline employees who took The Breakroom Quiz
123rd of 204 rated real estate companies
Job description
Location
Key Tower - 127 Public SquareBusiness
We know that a "one-size-fits-all" approach doesn't work when it comes to residential living. That's why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.
If you're ready to be a part of our team, we encourage you to apply.
Job Description
Position Summary
The Product Support Specialist for Brookfield Properties provides day-to-day operational and technical support for property management and resident-facing technology platforms. This role is responsible for troubleshooting system issues, resolving support requests, documenting solutions, and coordinating with Product, Engineering, and Operations teams to ensure reliable system performance and positive user experiences.
The Product Support Specialist acts as the first line of technical product support for internal teams, property teams, and residents. This position plays a key role in identifying product issues, escalating defects, improving documentation, and supporting product adoption across the organization.\
Job Function #1: Ticket Triage & Issue Resolution (40%)
Triage, investigate, and resolve product support tickets across all channels (ticketing system, email, phone, Teams)
Diagnose and troubleshoot technical issues across property management platforms
Reproduce issues and collect logs, screenshots, and replication steps
Classify severity, impact, and priority to ensure timely resolution
Job Function #2:Cross-Functional Collaboration & Escalation (20%)
Escalate defects to Product and Engineering teams
Track bug lifecycle and validate fixes
Partner with internal teams to ensure timely resolution of complex issues
Provide feedback to improve product functionality and stability
Job Function #3: Customer Support & Communication (20%)
Provide first-line configuration and onboarding support for property teams and residents
Communicate status updates, workarounds, and timelines to stakeholders
Deliver high-quality customer service in a fast-paced environment
Manage multiple requests while maintaining responsiveness
Job Function #4: Documentation & Knowledge Management (10%)
Maintain and update knowledge base articles, runbooks, and FAQs
Document recurring issues and solutions
Support creation of internal documentation and troubleshooting guides
Job Function #5: Product Release Support & Training (10%)
Participate in product release validation and post-release monitoring
Identify regressions or system issues after deployments
Assist with training materials, quick reference guides, and enablement sessions
Please answer the questions below regarding the financial responsibility of this position
Education
This position requires an Undergraduate (Bachelor) Degree in Computer Science, Engineering, or related field
5-7 Years of relative work experience could offset the minimum educational requirements
Experience
- 3-4 Years:Product or Application Support required
- 1-2 Years: Property Management Technology Support i.e. Yardi Site Support, Salesforce, MRI, or similar platforms preferred
- 1-2 Years: Technology Support and Customer Service preferred
- 1-2 Years: Telephony Management preferred
Compensation
Commensurate with Experience
$ 57,900 - 81,165 annually
Great Incentives!
Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:
Full benefits package
Generous paid time off
401(k) with company match
Growth and advancement opportunities
The Cleveland corporate office follows a hybrid work model that requires employees to be in the corporate office at least four days per week to foster collaboration, innovation, and team celebration.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace
#LI-JR1
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.#BPMF
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About Brookfield Properties
Sourced by ZipRecruiter
Industry
Real estate
Company size
1,001 - 5,000 Employees
Headquarters location
New York, NY, US
Year founded
1923