Job Summary:
Chicago Public Schools (CPS) is a district serving over 325,000 students and employing over 45,000 people. The ETS Engagement Specialist will support the I+Innovate CPS TM Program, providing professional development and instructional support to teachers in technology usage within classrooms.
Responsibilities:
• Assist End Users in a variety of ways in order to optimize the educational return on the district’s investment of devices and related software tools and apps. Assistance includes teleconferences, webinars, screencasts, live chats, partner site visits, classroom visits, etc.
• Collaborate with school leadership teams to assess professional development/training needs/opportunities, to include producing a comprehensive action plan/customized strategy for lasting engagement with devices in alignment with the district’s organizational strategy, as requested.
• Train end users on particular device management tools, for example: GoGuardian, Google Classroom, Apple Classroom, JAMF Pro, and Apple School Manager (ASM).
• Manage, maintain, support, and troubleshoot access to JAMF Pro and ASM.
• Create, own, and/or assist in the development of knowledge content (i.e., training slide decks, device usage best practices, etc.) used by schools and the IT Service Desk to assist end users. Monitor and resolve applicable support requests or incidents via the internal ticketing system, recognizing priority tickets and taking action within the expected response time. Design, train, and support the use of GSuite and key Google applications across all device platforms.
• Other duties as assigned.
Qualifications:
Required:
• Bachelor’s degree from an accredited college or university is required.
• Minimum of six (6) years of IT Enterprise experience, including a minimum of five (5) years experience with at least one device platform (Apple, Chrome, Windows) is required.
• Previous experience with in-person and/or remote training and presenting to small and large groups is required.
• Proficiency with one or more device platforms (Apple, Chrome, Windows).
• In-depth knowledge of troubleshooting a wide array of device usage issues.
• Able to facilitate end user training on device technology with one or more platforms (Apple, Chrome, Windows).
• Demonstrated analysis and investigation skills, with a structured approach to problem-solving.
• Excellent customer service skills.
• Strong interpersonal, verbal, and written communication, and organizational skills.
• Experience using Google Suite apps.
• Proactive, decisive, action-oriented individual.
• Diligent in following team processes.
• Self-starter, with the ability to function independently and work in a team to contribute to the team’s success; willingness to share information.
Preferred:
• ITIL certification with an understanding of associated ITIL principles is preferred.
• Microsoft Office Specialist certification or Microsoft Certified Professional Certification and/or Google Level 1 or Level 2 Certification is preferred.
• Minimum of four (4) years Mobile Device Management (MDM) administration and support is preferred.
• Previous experience with large deployments of over 500 users and sites including hands-on experience with enterprise mobility management technologies in an educational environment is preferred.
• Practical instructional experience with one or more device platforms in the classroom - 1:1 classroom management and instruction is preferred.
Company:
Chicago Public Schools (CPS) is the third largest school district in the United States. Chicago Public Schools has set ambitious goals to Founded in 1837, the company is headquartered in Chicago, USA, with a team of 10001+ employees. The company is currently Late Stage.