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Assetwatch Jobs (NOW HIRING)

AssetWatch, Inc.

IT Systems Analyst

Columbus, OH

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers ...

AssetWatch, Inc.

Backend Engineer

Dublin, OH · Remote

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers ...

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Assetwatch information

What is the difference between Assetwatch vs Asset Analyst?

AspectAssetwatchAsset Analyst
Required CredentialsTypically requires certifications like CFA or equivalentOften requires a degree in finance, economics, or related fields; certifications like CFA are common
Work EnvironmentPrimarily in financial firms, asset management companies, or investment firmsWorks in finance departments, investment firms, or consulting agencies
Industry UsageUsed in asset management, investment analysis, and portfolio monitoringCommon in investment analysis, risk assessment, and financial planning

Assetwatch and Asset Analyst roles both focus on asset management and financial analysis. Assetwatch often emphasizes monitoring and tracking assets, while Asset Analysts perform detailed evaluations and investment analysis. Both roles require similar credentials and are used within the finance industry, but Assetwatch may lean more towards ongoing asset monitoring, whereas Asset Analysts focus on analysis and decision-making.

What is an Assetwatch technician?

An Assetwatch technician is a professional who specializes in monitoring, maintaining, and analyzing industrial equipment using Assetwatch's predictive maintenance technology. These technicians use sensors and analytics platforms to collect real-time data from machinery, helping organizations detect potential equipment failures before they occur. Their primary goal is to maximize operational uptime, extend asset life, and reduce maintenance costs through data-driven insights. Assetwatch technicians often work closely with maintenance teams and engineers to implement corrective actions based on predictive analytics.

What are the key skills and qualifications needed to thrive as an Assetwatch (Asset Management Specialist), and why are they important?

To thrive as an Assetwatch (Asset Management Specialist), you need strong analytical skills, attention to detail, and a background in finance or engineering, often supported by a relevant degree or certification. Familiarity with asset management software, condition monitoring systems, and data analytics tools is typically required. Excellent communication, problem-solving abilities, and organizational skills help you collaborate with teams and ensure optimal asset performance. These skills are crucial for maximizing asset lifespan, minimizing downtime, and supporting informed decision-making in asset-intensive industries.

What are some common challenges faced by Assetwatch professionals, and how can they be addressed in the workplace?

Assetwatch professionals often manage and monitor a wide range of physical assets, which can include machinery, infrastructure, or IT equipment. One common challenge is ensuring accurate, real-time data collection to prevent equipment downtime and optimize performance. This can be addressed by integrating advanced sensors and predictive maintenance tools, as well as collaborating closely with maintenance teams and IT specialists. Regular training and clear communication channels within the team are also crucial to effectively address asset management issues and adapt to evolving technologies.
Infographic showing various Assetwatch job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 72% Physical, 14% Hybrid, and 14% Remote job distribution.

Customer Support Representative (Bilingual, Spanish) Pacific Timezone

AssetWatch, Inc.

Columbus, OH • Remote

$15 - $18.75/hr

Full-time

Retirement, PTO

Posted 19 days ago

Job description

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

The Customer Support Representative (Bilingual, Spanish) will develop an understanding of AssetWatch products and services to support both hardware and network outages for external customers. This role requires fluency in both English and Spanish to effectively support and communicate with a diverse customer base. You will collaborate with stakeholders to ensure timely resolution and long-term solutions.

We are only considering candidates who reside in PST timezone given.

What's the Opportunity

  • Manage multiple incoming streams of support requests via software platforms, phone, email, and internal channels
  • Provide support to customers in both English and Spanish across written and verbal communication channels
  • Support a customer base primarily located in Mexico, ensuring clear, culturally aware, and effective communication
  • Coordinate with internal and external stakeholders as needed to address complex cases and ensure long-term solutions
  • Work cross-functionally to support delivery of a high-quality customer experience, including sharing customer feedback with Product teams
  • Proactively contact customers to resolve issues before they escalate
  • Build strong, trusting relationships with customers and internal stakeholders through timely and effective communication
  • Identify opportunities to proactively address potential challenges or recurring issues
  • Meet or exceed case management and response time expectations
  • Utilize multiple software tools to diagnose issues and implement appropriate solutions
  • Promote customer loyalty through recognition and engagement initiatives
  • Perform other responsibilities as directed by the AssetWatch Support Manager

Qualifications

  • 2+ years of experience in technical support or a related field
  • 2+ years of customer service experience (in-person or virtual)
  • Professional fluency in both English and Spanish (written and verbal), with the ability to support customers in both languages as a core job function
  • Experience working in high-volume support environments and ticketing systems
  • Experience with CRM platforms (Salesforce strongly preferred)
  • Ability to effectively use remote communication tools (e.g., Zoom, Slack) to collaborate and provide support
  • Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment

#LI-REMOTE

What We Offer:
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.
  • Competitive compensation package including stock options
  • Flexible work schedule
  • Comprehensive benefits including retirement plan match
  • Opportunity to make a real impact every day
  • Work with a dynamic and growing team
  • Unlimited PTO
We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.