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Ashley Homestore Jobs (NOW HIRING)

BROAD RIVER RETAIL

Accounts Payable Specialist

Fort Mill, SC · On-site

$18.75 - $24/hr

Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley Furniture Homestore licensee in the U.S. and landing us on the Top Places to Work list two ...

BROAD RIVER RETAIL

Accounts Payable Specialist

Fort Mill, SC · On-site

$18.75 - $24/hr

Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley Furniture Homestore licensee in the U.S. and landing us on the Top Places to Work list two ...

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How much do ashley homestore jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for ashley homestore in the United States is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.79 per hour, depending on experience, location, and employer.

What is the difference between Ashley Homestore vs Furniture Sales Associate?

AspectAshley HomestoreFurniture Sales Associate
Required CredentialsHigh school diploma; sales experience preferredHigh school diploma; sales experience often preferred
Work EnvironmentRetail showroom, customer-facingRetail store, customer-facing
Employer & Industry UsageMajor furniture retailer, home furnishings industryRetail furniture stores, home furnishings industry
Common Search & ComparisonYesYes

Both Ashley Homestore and Furniture Sales Associates work in retail environments selling furniture and home furnishings. While Ashley Homestore is a specific retailer with its own brand and policies, Furniture Sales Associates is a general job title found across various furniture stores. The roles typically require similar credentials and involve customer service in a retail setting, making them closely related in the home furnishings industry.

What are the key skills and qualifications needed to thrive as a Sales Associate at Ashley HomeStore, and why are they important?

To thrive as a Sales Associate at Ashley HomeStore, you need strong interpersonal skills, basic retail sales knowledge, and preferably a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and customer relationship management (CRM) tools is valuable. Outstanding communication, active listening, and a customer-focused attitude help build rapport and drive sales performance. These skills are crucial for creating positive shopping experiences, meeting sales targets, and fostering customer loyalty in a competitive retail environment.

What are some common challenges faced by sales associates at Ashley Homestore, and how can they overcome them?

Sales associates at Ashley Homestore often encounter challenges such as meeting monthly sales targets, adapting to new product lines, and providing excellent customer service in a fast-paced retail environment. To overcome these challenges, associates can stay informed about product features, participate in ongoing training, and actively engage with customers to understand their needs. Collaborating closely with team members and management also helps in handling high-traffic periods and resolving customer concerns efficiently.

What is Ashley HomeStore?

Ashley HomeStore is a retail furniture chain specializing in home furnishings and decor. It is one of the largest furniture store brands in North America, offering a wide range of products including sofas, beds, dining sets, mattresses, and home accessories. Ashley HomeStore is known for its affordable prices, frequent sales, and a variety of styles to suit different tastes. The stores are typically independently owned and operated, but all carry products from Ashley Furniture Industries, one of the largest furniture manufacturers in the world.
What cities are hiring for Ashley Homestore jobs? Cities with the most Ashley Homestore job openings:
What states have the most Ashley Homestore jobs? States with the most job openings for Ashley Homestore jobs include:
Infographic showing various Ashley Homestore job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 89% Full Time, 5% Part Time, 2% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $34,036 per year, or $16.4 per hour.
Customer Experience Advisor, Delivery & Restoration

Customer Experience Advisor, Delivery & Restoration

BROAD RIVER RETAIL

Fort Mill, SC

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Customer Experience Advisor, Delivery and Restoration
AT A GLANCE
Broad River Retail is looking for a dedicated Customer Experience Advisor to join our elite problem-solving team in the Contact Center. This position serves as a critical point of contact for customer service and delivery issues, escalations, and highly visible or sensitive cases. You will also take the lead in communicating with customers and internal business partners via email, phone, and other platforms to resolve service and delivery matters. Candidates must have a positive, solution-oriented mindset and the ability to think critically to improve overall productivity and efficiency
DAY IN THE LIFE AS A MEMORY MAKER
  • Take ownership and effectively manage multiple customer cases related to service, delivery, and restoration through resolution using multiple systems (e.g., Ashley Direct, STORIS, Package AI, Freshdesk).
  • Utilize the STORIS system to manage and maintain your individual Book of Business (BOB) efficiently
  • Provide outstanding customer service by clearly communicating resolutions and next steps to customers and internal business partners in both verbal and written forms. • Handle escalated service, repair, or delivery issues with professionalism and grace.
  • Conduct root cause analysis and provide proactive solutions to prevent similar issues for future customers.
  • Foster collaboration across departments, including Retail, Operations, Delivery, and Customer Care.
  • Actively achieve or exceed established performance metrics.
  • Prepare case summaries, insights, and recommendations for senior leadership.
  • Maintain a balance between company policy and customer needs through problem-solving and creative thinking.
  • Participate in team meetings, contribute to ongoing process improvements, and support new initiative
WORKPLACE ENVIRONMENT
Schedule:
  • Full-time
Work Setup:
  • Remote position following onsite training, with occasional onsite team meetings. Employees must arrange a distraction-free workspace for virtual meetings and calls.
Physical Requirements:
  • Extended periods of sitting, standing, and moving may be required
PERKS AND BENEFITS
  • Competitive salary (based on experience).
  • Monthly bonus opportunities.
  • Medical, dental, vision, and life insurance.
  • Paid time off, 401(k) with company match, and paid holidays.
  • 40% employee discount at Ashley HomeStore.
  • Opportunities for career growth and advancement.
  • Fun team-building events, social gatherings, book clubs, and competitions with great prizes!
  • Scholarship fund, paid time off for volunteering and voting, and purpose-driven events with inspiring speakers.
OUR CULTURE AND COMMITMENT
At Broad River Retail, we believe in "Furnishing Life's Best Memories." Our Memory Makers foster meaningful connections, not only with our guests but also within their families, communities, and teams. We take pride in creating a diverse, inclusive, and growth-oriented workplace where everyone feels valued and respected. As the largest Ashley Furniture HomeStore licensee in the Carolinas and Georgia, Broad River Retail is committed to excellence, innovation, and delivering a premier customer experience. Join our journey and be part of a team that's transforming the industry while building a vibrant and supportive workplace.
QUALIFICATIONS
Experience:
  • 3+ years in a high-volume customer service or call center role, with a proven ability to manage escalated situations.
Skills:
  • Strong decision-making and problem-solving abilities.
  • Exceptional communication skills (verbal and written).
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with ERP/order management systems preferred.
  • Ability to maintain composure and professionalism in fast-paced, stressful situations.
  • Strong organizational skills and a keen attention to detail. o Emotional intelligence and conflict resolution capabilities.
  • Mindset: A positive, "can-do" attitude with a sense of urgency and passion for helping others.

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