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Asd Jobs in Washington (NOW HIRING)

Aretec Inc

ACE ASD Shift Supervisor

Ashburn, VA · On-site

$15.25 - $19.50/hr

ACE ASD Shift SupervisorCBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type:

Aretec Inc

ACE ASD Shift Supervisor

Ashburn, VA · On-site

ACE ASD Shift Supervisor CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment Type: Full-time ...

Home - ARETEC

ACE ASD Shift Supervisor

Ashburn, VA · On-site

ACE ASD Shift Supervisor CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment Type: Fulltime ...

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How much do asd jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for asd in Washington is $30.13, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $33.51 per hour, depending on experience, location, and employer.

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What is the difference between Asd vs Data Analyst?

AspectAsdData Analyst
Required CredentialsTypically requires a degree in computer science, engineering, or related fieldsUsually requires a degree in statistics, mathematics, or related fields
Work EnvironmentOften works in technical teams, software development, or engineering settingsWorks in business, finance, or marketing departments analyzing data
Industry UsageCommon in tech, manufacturing, and engineering industriesPrevalent in finance, marketing, healthcare, and consulting
Common Search/ComparisonAsd vs Data Analyst

While both roles involve technical skills, Asd typically focuses on engineering or technical development, whereas Data Analysts concentrate on interpreting data to inform business decisions. Understanding these differences helps in choosing the right career path or job search focus.

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Asd jobs near you
Infographic showing various Asd job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 21% Part Time, 2% Temporary, and 8% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $62,676 per year, or $30.1 per hour.

ACE ASD Shift Supervisor

Aretec Inc

Ashburn, VA • On-site

$15.25 - $19.50/hr

Full-time

Re-posted 5 days ago

Job description

ACE ASD Shift SupervisorCBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) About AretecAt Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that support mission success. Position SummaryAretec is seeking an ACE ASD Shift Supervisor to provide real‑time supervisory oversight for the ACE Account Service Desk (ASD) under the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role ensures ASD service levels, quality standards, and resolution targets are met while coordinating bilingual coverage and serving as a key liaison between ASD agents, Tier 1 operations, and ACE stakeholders. The ideal candidate brings strong supervisory experience, customer service leadership, and familiarity with ACE or trade‑focused support environments. What You'll DoProvide real‑time supervisory oversight of ACE ASD agents during assigned shifts.Monitor ASD ticket processing to ensure ≥90% of tickets are resolved or escalated within 4 hours.Ensure ≥90% ASD resolution rate and ≥90% quality scores on reviewed interactions.Coordinate with Tier 1 Shift Supervisors on ACE‑related escalation flow and warm‑transfer procedures.Manage and ensure adequate bilingual (English/Spanish) coverage for the Trade user community.Track, analyze, and report ASD performance metrics for operational and monthly reporting.Support preparation and delivery of the Monthly ASD Report.Provide coaching, mentoring, and guidance to ASD agents to improve performance and customer experience.Coordinate with ACE stakeholders regarding system changes, maintenance windows, and training activities. Required QualificationsMinimum 2 years of experience in IT help desk or customer support environments.Minimum 1 year of supervisory or team lead experience.Strong communication, leadership, and interpersonal skills.Ability to work rotating shifts, including nights, weekends, and holidays.Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI). Preferred QualificationsBilingual (English/Spanish) proficiency.Experience supporting the ACE system and trade‑related business processes.HDI Support Center Team Lead certification.Prior CBP or DHS supervisory experience.Experience using ServiceNow for ticket and performance management. Equal Opportunity EmployerAretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

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