Asd Answering Service Jobs (NOW HIRING)

Hourly Range: 

$23.84 per hour

About SMU:

SMU's more than 12,000 diverse, high-achieving students come from all 50 states and 90 countries to take advantage of the University's small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools.

Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities - from teaching, learning and research to creativity, performance and athletic endeavor.

About the Position:

Managing administrative needs for staff of 18 in the University Advising Center, including front desk duties, budget, maintenance, running queries, scanning records into Imaging, and answering questions from incoming and current students and parents.  Front line communication with students, parents, staff, and colleagues both in-person and via phone/ email. Coordinates emergency response protocol for office.

Essential Functions:

• Resolve administrative questions, concerns, and inquiries via email, phone, and walk-ins for students, parents, staff, and other SMU Departments and offices. Assist students with enrollment questions, schedule appointments, and organize meetings. Support the advisors as needed during busy enrollment periods.

• Run, sort, distribute, and analyze query reports in my.SMU and myHilltop. Coordinate communications in myHilltop. Support the ALEC and ASD with data management and communications, as needed.

• Responsibilities during Summer and January Mustang Start-Up (Orientation) include making advisor assignments, adding students to the Pre-Advising Canvas Course (PACC), monitoring student progress through the PACC, and serving as the final step in matriculation process for incoming students.

• Support the Director of the UAC with specific tasks as assigned (graphic design, social media, etc.).

• Collaborate with UAC director to manage departmental budget, order supplies, submit facility requests, organize meetings, and oversee smooth overall operation of the UAC and its 18 staff members.

Education and Experience:

Associate's degree is required. Bachelor's is preferred.

A minimum of 2 years of experience in administrative or clerical support is required.

Preferred experience includes: purchasing, project management, social media management, and digital record maintenance. 

Knowledge, Skills and Abilities:

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills.  

Candidate must be proficient in Microsoft Office (Word, Excel). Proficiency in PeopleSoft, queries, and web design is preferred.

Candidate must be available for evening and weekend work from June-August.

Physical and Environmental Demands:

• Sit for long periods of time
• Bend, stand, reach above shoulders
• Carry 25 lbs

Deadline to Apply:

Priority consideration will be given to applications received by July 13, 2026.

Deadline to apply is August 3, 2026.

Cover letter is required for consideration.

EEO Statement:

SMU is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression.

Benefits:

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.