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Artifact Uprising

Customer Experience Coordinator

Denver, CO

$42K - $44K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Experience Coordinator at Artifact Uprising, you'll be the voice of our brand-building relationships, solving problems, and guiding our customers through their creative journeys. You'll ...

Artifact Uprising

Customer Experience Coordinator

Denver, CO · On-site

$42K - $44K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Experience Coordinator As a Customer Experience Coordinator at Artifact Uprising, you'll be the voice of our brand--building relationships, solving problems, and guiding our customers ...

Artifact Uprising

Customer Experience Coordinator

Denver, CO · On-site

$42K - $44K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Experience Coordinator at Artifact Uprising, you'll be the voice of our brand-building relationships, solving problems, and guiding our customers through their creative journeys. You'll ...

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Artifact Uprising information

See salary details

$11K

$138.5K

How much do artifact uprising jobs pay per year?

As of Aug 16, 2026, the average yearly pay for artifact uprising in the United States is $133,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,000.00 and $137,500.00 per year, depending on experience, location, and employer.

What is Artifact Uprising?

Artifact Uprising is a company that specializes in creating high-quality photo books, prints, and other personalized photo gifts. They use premium materials and offer a variety of customizable options, making it easy for customers to preserve their memories in beautiful, tangible formats. The company is known for its modern designs, sustainable products, and intuitive online platform, making it a popular choice for those looking to create custom photo keepsakes.

What are the key skills and qualifications needed to thrive as an Artifact Uprising employee?

To thrive at Artifact Uprising, you generally need a background in photography, design, or e-commerce along with relevant experience in creative content production or customer service. Familiarity with Adobe Creative Suite, content management systems, and photo editing tools is often important. Strong communication, attention to detail, and a passion for storytelling help individuals stand out in this creative environment. These skills ensure the delivery of high-quality, meaningful photo products and exceptional customer experiences that define the brand.

What is the difference between Artifact Uprising vs Photography Editor?

AspectArtifact UprisingPhotography Editor
CredentialsTypically requires photography, design, or marketing experienceRequires photography, editing, and visual storytelling skills
Work EnvironmentCreative studio, e-commerce, or retail settingsMedia companies, magazines, or online platforms
Industry UsageUsed in personalized print products and retailUsed in publishing, advertising, and digital media
Search/Comparison IntentCommonly compared for creative roles in print and retailCompared for editorial and visual content roles

Artifact Uprising focuses on personalized print products and retail, requiring skills in photography and design. Photography Editors work in media and publishing, emphasizing visual storytelling and editing. While both roles involve visual content, Artifact Uprising centers on product creation, whereas Photography Editors focus on content curation and editing for media outlets.

What are the common responsibilities of an Artifact Uprising employee, and how do team members collaborate on projects?

At Artifact Uprising, employees often work collaboratively across departments such as design, customer service, production, and marketing to create high-quality photo products. Day-to-day tasks may include managing customer orders, coordinating with printing partners, and ensuring product quality. Team members frequently participate in cross-functional meetings and brainstorming sessions to enhance product offerings and improve customer experience. Open communication and a shared commitment to creativity are central to the company's work culture, making collaboration an integral part of most projects.
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Artifact Uprising jobs near you
Infographic showing various Artifact Uprising job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $133,271 per year, or $64.1 per hour.

Customer Experience Coordinator

Artifact Uprising

Denver, CO

$42K - $44K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

As a Customer Experience Coordinator at Artifact Uprising, you'll be the voice of our brand-building relationships, solving problems, and guiding our customers through their creative journeys. You'll engage with our community via email and live chat to support product creation, answer service-related questions, and ensure swift and thoughtful resolution to any issues.

This role blends customer support, sales enablement, and technical troubleshooting. You'll play a key part in attracting, retaining, and delighting our customers-helping turn every interaction into a meaningful moment. We're a team that collaborates closely, celebrates wins, and genuinely enjoys what we do.

Job Responsibilities
  • Deliver timely, accurate, and empathetic responses to customer inquiries via email and live chat
  • Support customers with product questions, order issues, payments, and website navigation
  • Proactively upsell and convert interest into purchases with thoughtful, needs-based guidance
  • Retain customers through exceptional service and relationship-building
  • Identify and surface patterns in customer feedback to inform internal improvements (including creating reports and analysis to share with the larger team)
  • Collaborate on cross-functional projects and assist with ad hoc tasks to support overall CX performance
  • Occasionally work evenings or weekends based on team needs and seasonal demand
  • Monitor and ensure customer orders successfully progress through fulfillment
  • Partner with production teams to identify and resolve order-related issues, coordinating customer communication when action is needed to prevent delays
  • Support continuous improvement initiatives by identifying opportunities to streamline and automate CX processes and workflows
  • Manage customer-facing promotional and credit code programs, including setup, troubleshooting, and ongoing maintenance (promo/credit code creation, deletion, etc)
  • Process specialized customer account requests, including tax-exempt account management and account deletion requests
  • Assist in monitoring and escalating potentially fraudulent activity to protect customers and the business
  • Provide technical support expertise to the CX team, assisting with complex troubleshooting and platform-related customer issues
  • Support CX reporting and analytics efforts by gathering, analyzing, and sharing customer insights to inform business decisions
Qualifications
  • Bachelor's degree or equivalent relevant experience
  • 1-3 years in a customer support or client-facing role; eCommerce experience preferred
  • Sales-minded with an ability to identify opportunities and drive conversion
  • Comfortable with multiple technical platforms (e.g., Zendesk, Google Suite, Looker)
  • Able to prioritize and troubleshoot effectively in a fast-paced, high-volume environment
  • Strong written and verbal communication skills with a warm, professional tone
  • Team player with excellent attention to detail and follow-through
  • Calm under pressure and always customer-first in your approach
  • Teachable and excited to grow
$42,000 - $44,000 a year
The final salary is commensurate with experience, skills, and organizational equity considerations.
Artifact Uprising is a Colorado-based company that creates premium quality, customizable photo goods for your digital photos. Driven by the mission to empower people to tell their stories effortlessly, beautifully and often, the company is known for elevated design and thoughtfully sourced materials. Signature products include the Layflat Album touting ultra-thick pages and foil-stamped covers, textured matte Everyday Prints, and a line of customizable frames.  
 
Artifact Uprising was recently named on the Built In Colorado's 2025 Best Places to Work list. We are a tight-knit team who works with some of the latest technology to delight and inspire our customers.  
 
Job Perks
Industry leading health, vision and dental insurance for families (Plans cover 100% for employees and up to 95% for dependents), flexible vacation policy, Gym partnership with ClassPass, 401(k) matching plan, Year-End Company Bonus Plan.
 
Why Artifact Uprising?
Creative Freedom We value the creative process and look to our employees to speak into Artifact Uprising products, identity and approach - regardless of position or title. We look for driven people who demonstrate initiative to take the company to the next level.  
 
The Working Life
We strive to create a workplace where everyone works hard but also has the flexibility and balance to enjoy life outside of the office.  
 
It Won't Be Boring
We are a small company with big ideas - and we recognize it will take every last one of us to reinvent the way brands approach business. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently.  
 
Interested in this position?
Tell us why you want to work at Artifact Uprising and what we should know about you. 
 
Artifact Uprising is an Equal Employment Opportunity (EEO) employer. We do not discriminate based upon race, color, sexual orientation, gender identity, religion, national origin, age, disability, or veteran status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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