Arena Operations Jobs in Florida (NOW HIRING)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Under the supervision of the Senior Event Manager, the Event Coordinator will support the planning and execution of assigned events at Addition Financial Arena and the venue. This position serves an integral role in the day-to-day operation of the events team. In conjunction with the Events team, the Event Coordinator will work to collect and distribute event information to internal and external entities, helping with developing the staffing plans and event-related documents and providing support to the guest services staff.

This role will pay an hourly rate of $18.00 - $21.00. 

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until December 4, 2026.

Addition Financial Arena is a multi-purpose entertainment arena located on the University of Central Florida campus. The arena features up to 10,000 seats and hosts a wide variety of events ranging from nationally renowned artists, family shows, college and professional sporting events, trade shows, and conventions. The Arena is home to the University of Central Florida Knights Men's and Women's Basketball, Women's Volleyball, and Major League Volleyball's Orlando Valkyries.

• Participate and perform duties towards planning and execution of events in support of the Event Management Team 
• Assistance with day-of event operations: setup of staff check-in areas, distribution of paperwork, building walk-throughs, and event-day problem-solving
• Coordinate and complete all pre-planning steps and day-of responsibilities for assigned events, including communication with internal staff and external vendors and creation/editing of event-related paperwork, such as info sheets, staff posting sheets, and data sheets
• Build and maintain positive working relationships with clients, promoters, tenants, and event partners by providing responsive, professional, and solution-oriented customer service
• Communicate in a timely manner with each department regarding specific needs and information for each event
• Assist with the scheduling of part-time employees, utilizing our staffing software to create shifts and confirm working staff
• Support continuous improvement initiatives by identifying opportunities to improve event planning processes, client services, and guest experience initiatives.
• Collaborate in the development and implementation of department-wide training programs
• Prepare and assist with the completion of pre-show event financial estimates and post-event settlements.
• Participate in weekly scheduled meetings with the events department, as well as interdepartmental and external stakeholder meetings
• Assist the Event Managers with the processing of the biweekly Events Department payroll to HR
• Conducts monthly evaluations of all incident reports to be presented for operational evaluation
• Perform other operational duties as assigned

Required Qualifications:

• High school diploma or GED required
• 1-2 years of experience in a hospitality, sports, or entertainment-related field
• Must be able to work a flexible work schedule, including nights, weekends, and holidays
• Strong customer service orientation with the ability to build positive relationships with clients and internal stakeholders
• Demonstrated experience coordinating multiple projects and managing competing priorities in a fast-paced environment
• Excellent collaboration, communication, interpersonal, organizational, and problem-solving skills required
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and other business software
• Strong attention to detail

Preferred Qualifications:

• Bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or a related field is preferred
• Basic knowledge of event-related software, including AutoCAD and VenuePro
• Strong organizational, planning, and time management skills with exceptional attention to detail

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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