Job Summary:
Trail Drive Management Corp (TDMC) is a not-for-profit organization that manages Dickies Arena in Fort Worth, Texas. They are seeking a full-time IT Systems and Project Manager to serve as the operational anchor for the technology department, bridging high-level venue strategy with technical teams and ensuring smooth event-day deployments.
Responsibilities:
• Act as the primary point of contact for all outside IT consultants, Managed Service Providers (MSPs), and hardware vendors.
• Generate Purchase Orders (POs) for departmental hardware, software licenses, and event-specific technical rentals.
• Review and code all incoming technology invoices, verifying that MSP billing, consultant hours, and equipment purchases align with active contracts and Service Level Agreements (SLAs).
• Track departmental spending against the annual IT budgets, ensuring project costs are properly allocated to specific events or capital expenditure accounts.
• Log, track, and escalate high-level technical help requests with vendors, following through to complete resolution.
• Serve as the primary technical liaison for Arena Event Managers. Review tour riders, participate in production calls, and translate incoming show requirements into actionable technical plans.
• Lead technical walkthroughs with show promoters, broadcast partners, and internal staff. Take meticulous notes, identify potential infrastructure bottlenecks, and generate the final "Event Tech Deployment Guide."
• Manage the request, provisioning, and scheduling of event-specific IT needs, including coordinating the deployment of custom SSIDs, VLANs, hardlines, and splash pages with the MSP.
• As needed, work with the AV team to maintain the master schedule for event-day production staffing, ensuring adequate coverage across video, lighting, and audio for concerts, sports, and the Fort Worth Stock Show & Rodeo.
• Create and implement daily and weekly work plans that support business and operational needs across the IT, Broadcast, and Audio/Lighting divisions based on advancing notes.
• Standardize and maintain department Standard Operating Procedures (SOPs), including infrastructure health logs, maintenance records, and proof-of-performance reporting for corporate sponsors.
• Manage the "ticket queue" and task delegation for internal staff (Helpdesk Tech, Systems Engineer, Low Voltage Tech), ensuring team members have clear, approved punch lists rather than fielding direct, ad-hoc requests.
• Serve as the central communication hub, translating complex technical capabilities into clear offerings for stakeholders, management, and incoming tours.
• Performs other duties as assigned.
Qualifications:
Required:
• Solid understanding of enterprise IT environments, including Cisco networking, Microsoft Office 365, and Active Directory.
• Proven experience in live events, sports presentation, or arena operations.
• Strong organizational skills with experience tracking budgets, coding invoices, and managing vendor contracts.
• Exceptional written and oral communication skills.
• Possess an outgoing personality suited to providing exceptional customer service, solving problems, and working well under high-pressure, live-event situations.
• Ability to work a flexible schedule including – nights, weekends, and holidays.
• Able to communicate effectively with management, guests, and team members.
• Ability to handle multiple tasks in a fast-paced, high-energy environment.
Preferred:
• PMP, ITIL, or similar certifications are a strong plus.
Company:
Trail Drive Management Corp (TDMC) is the not-for-profit operating entity established to oversee the management and operations of Dickies Arena, a state-of-the-art facility located on the Will Rogers Memorial Center campus. Founded in 2019, the company is headquartered in Fort Worth, USA, with a team of 51-200 employees. The company is currently Growth Stage.