Job Summary:
Trail Drive Management Corp (TDMC) is a not-for-profit organization that manages Dickies Arena in Fort Worth, Texas. They are seeking a full-time IT Systems and Project Manager to serve as the operational anchor for the technology department, bridging high-level venue strategy with technical teams and ensuring smooth event-day deployments.
Responsibilities:
โข Act as the primary point of contact for all outside IT consultants, Managed Service Providers (MSPs), and hardware vendors.
โข Generate Purchase Orders (POs) for departmental hardware, software licenses, and event-specific technical rentals.
โข Review and code all incoming technology invoices, verifying that MSP billing, consultant hours, and equipment purchases align with active contracts and Service Level Agreements (SLAs).
โข Track departmental spending against the annual IT budgets, ensuring project costs are properly allocated to specific events or capital expenditure accounts.
โข Log, track, and escalate high-level technical help requests with vendors, following through to complete resolution.
โข Serve as the primary technical liaison for Arena Event Managers. Review tour riders, participate in production calls, and translate incoming show requirements into actionable technical plans.
โข Lead technical walkthroughs with show promoters, broadcast partners, and internal staff. Take meticulous notes, identify potential infrastructure bottlenecks, and generate the final "Event Tech Deployment Guide."
โข Manage the request, provisioning, and scheduling of event-specific IT needs, including coordinating the deployment of custom SSIDs, VLANs, hardlines, and splash pages with the MSP.
โข As needed, work with the AV team to maintain the master schedule for event-day production staffing, ensuring adequate coverage across video, lighting, and audio for concerts, sports, and the Fort Worth Stock Show & Rodeo.
โข Create and implement daily and weekly work plans that support business and operational needs across the IT, Broadcast, and Audio/Lighting divisions based on advancing notes.
โข Standardize and maintain department Standard Operating Procedures (SOPs), including infrastructure health logs, maintenance records, and proof-of-performance reporting for corporate sponsors.
โข Manage the "ticket queue" and task delegation for internal staff (Helpdesk Tech, Systems Engineer, Low Voltage Tech), ensuring team members have clear, approved punch lists rather than fielding direct, ad-hoc requests.
โข Serve as the central communication hub, translating complex technical capabilities into clear offerings for stakeholders, management, and incoming tours.
โข Performs other duties as assigned.
Qualifications:
Required:
โข Solid understanding of enterprise IT environments, including Cisco networking, Microsoft Office 365, and Active Directory.
โข Proven experience in live events, sports presentation, or arena operations.
โข Strong organizational skills with experience tracking budgets, coding invoices, and managing vendor contracts.
โข Exceptional written and oral communication skills.
โข Possess an outgoing personality suited to providing exceptional customer service, solving problems, and working well under high-pressure, live-event situations.
โข Ability to work a flexible schedule including โ nights, weekends, and holidays.
โข Able to communicate effectively with management, guests, and team members.
โข Ability to handle multiple tasks in a fast-paced, high-energy environment.
Preferred:
โข PMP, ITIL, or similar certifications are a strong plus.
Company:
Trail Drive Management Corp (TDMC) is the not-for-profit operating entity established to oversee the management and operations of Dickies Arena, a state-of-the-art facility located on the Will Rogers Memorial Center campus. Founded in 2019, the company is headquartered in Fort Worth, USA, with a team of 51-200 employees. The company is currently Growth Stage.