Job Summary:
Deland, Gibson Insurance Associates is seeking a dual-threat ServiceNow Architect to lead the technical design and execution of enterprise-wide solutions for a high-profile public sector client. The role requires defining platform standards and governance while developing, configuring, and troubleshooting complex workflows to ensure scalability, security, and compliance.
Responsibilities:
โข Architectural Strategy: Define the technical architecture for the ServiceNow platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.
โข Hands-on Development: Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs.
โข FedRAMP Compliance: Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.
โข Integrations & Automation: Lead the design and implementation of integrations with third-party systems using IntegrationHub, Flow Designer, MID Servers, and REST/SOAP APIs.
โข Platform Governance: Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.
โข Collaboration: Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical specifications.
Qualifications:
Required:
โข 8+ years of experience in IT, with at least 5 years of deep technical experience in ServiceNow development and architecture.
โข Expert-level proficiency in JavaScript, HTML/CSS, and ServiceNow-specific development tools (Studio, UI Builder, Service Portal).
โข Proven track record of working within FedRAMP or similarly regulated government cloud environments.
โข Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context.
โข Ability to work onsite in Columbus, OH, and lead technical work sessions with diverse stakeholder groups.
โข ServiceNow Certified System Administrator (CSA)
โข ServiceNow Certified Application Developer (CAD)
โข ServiceNow Certified Implementation Specialist (CIS) โ ITSM or ITOM preferred
โข ITIL v4 Foundations
Preferred:
โข ServiceNow Certified Technical Architect (CTA) or Master Architect (CMA)
โข Security+ or similar cybersecurity certification
Company:
Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Founded in 1990, the company is headquartered in Wellesley Hills, USA, with a team of 51-200 employees. The company is currently Growth Stage.