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Arbella Insurance information

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$31K

$58.2K

$86.5K

How much do arbella insurance jobs pay per year?

As of Jun 16, 2026, the average yearly pay for arbella insurance in the United States is $58,198.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $66,500.00 per year, depending on experience, location, and employer.

What is the difference between Arbella Insurance vs Claims Adjuster?

AspectArbella InsuranceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; licensing may be requiredHigh school diploma; licensing often required; relevant certifications beneficial
Work EnvironmentOffice setting, customer service interactions, fieldwork possibleOffice-based, fieldwork for inspecting damages, customer interactions
Industry UsageInsurance provider, claims processingInsurance industry, claims handling

Both roles involve working within the insurance industry, with similar credential requirements and work environments. Claims Adjusters focus on investigating and settling claims, often requiring fieldwork, while Arbella Insurance is a provider that employs Claims Adjusters to handle claims processing. Understanding these differences helps clarify career paths and job expectations within the insurance sector.

What are common challenges faced by insurance professionals at Arbella Insurance, and how can they be addressed?

Insurance professionals at Arbella Insurance often encounter challenges such as keeping up with changing regulations, managing a high volume of client inquiries, and ensuring accurate policy processing. To address these, Arbella provides comprehensive training, utilizes advanced technology platforms to streamline workflows, and fosters a collaborative team environment where colleagues regularly share best practices. Proactive communication, continuous learning, and leveraging available support resources can help team members navigate these challenges effectively.

What is Arbella Insurance and what services do they provide?

Arbella Insurance is a regional property and casualty insurance company based in Quincy, Massachusetts. They offer a range of insurance products, including auto, home, and business insurance, primarily serving customers in Massachusetts and New England. Arbella is known for its local expertise, personalized service, and commitment to the communities it serves. The company works with a network of independent agents to help customers find insurance solutions tailored to their needs.

What are the key skills and qualifications needed to thrive as an Insurance Agent at Arbella Insurance, and why are they important?

To thrive as an Insurance Agent at Arbella Insurance, you need in-depth knowledge of insurance products, strong sales acumen, and typically a state insurance license. Familiarity with customer relationship management (CRM) software and quoting/binding systems is often required. Outstanding interpersonal skills, active listening, and problem-solving abilities help agents build trust and retain clients. These competencies are crucial for effectively meeting clients' needs, achieving sales targets, and maintaining compliance in the insurance industry.
What cities are hiring for Arbella Insurance jobs? Cities with the most Arbella Insurance job openings:
What states have the most Arbella Insurance jobs? States with the most job openings for Arbella Insurance jobs include:
Arbella Insurance jobs near you
Infographic showing various Arbella Insurance job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $58,198 per year, or $28 per hour.
Customer Account Professional - Hybrid

Customer Account Professional - Hybrid

Arbella Insurance Group

Quincy, MA • On-site

$29.18/hr

Full-time

Posted 17 days ago

Arbella Insurance rating

9.0

Company rating: 9.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

35th of 261 rated insurance

Job description

At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, competitive salaries and exceptional benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and
more
• A company committed to community: volunteer opportunities, employee-led community efforts,
and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other
Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009!
The Customer Account Professional is an individual who understands and supports our commitment to exceptional service consistent with Arbella's brand. They are the" Voice of Arbella", building relationships, making connections, and providing superior customer service experiences.
Key Responsibilities
  • Sensitive to the needs of our agents and customers, acts in a consultative manner to address the needs of all policy matters, while delivering paramount customer service.
  • Manages customer interactions across multiple communication channels in an effort to assist insureds with underwriting of their policies, answer and process billing inquiries and make policy changes as needed.
  • Educate and advise insured including, but not limited to: identifying risk exposures, explaining coverages and types of policies, suggesting specific coverage enhancements, confirming recommendations in writing when appropriate and resolving general customer inquiries.
  • Identifies and recommends beneficial coverage enhancements, and works within appropriate underwriting authority and agency preference.
  • Manages agent interactions across multiple communication channels and collaborates with agents and management to understand business objectives and includes these objectives to deliver outstanding customer service.
  • Responds to agent preferences in all aspects of underwriting campaigns and maintains high level of service with each interaction.
  • Maintenance of client files and/or automated account records in an accurate and orderly fashion within acceptable standards set by agency management. This includes supporting the processing of new business, rewrites, conversion business, endorsements, cancellations and renewals. Performs a variety of policy maintenance activities to support the customer relationship.
  • Respond to existing clients to identify both new and/or additional insurance needs, recommend coverages, calculate and quote premium rates for recommended protection, explain policy features & benefits, present options and upgrades and provide an overall analysis of protecting the individual property & casualty exposures.
  • Skillful in client relationship management and able to effectively harbor these relationships to meet or exceed productivity and quality targets.
  • Review all applications, renewal requests and endorsement compliance with underwriting authority and guidelines.
  • Completes outbound calls to obtain necessary information for policy transactions, renewal opportunities and coverage counseling.
  • Collaborates with other stakeholders to understand trends, compliance and other requirements

Requirements
  • Maintains Property & Casualty licensing requirements for all states in Arbella's footprint. Training and company sponsored agent licensing is provided.
  • Excellent customer service, communication and collaboration skills.
  • Sound customer service work experience
  • Strong time management skills with attention to detail

We value work-life balance, so our work schedule is 36.25 hours per week. All Arbella employees are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Check out some of the amazing benefits and programs we offer to all employees.
Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $52,780 ($28.00 an hour) - $55,000 ($29.18 an hour) based on a variety of factors including, but not limited to, relevant skills and experience,.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.

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