Role Title: Fractional Technical Account Manager / Technical PM
Location: Remote (US-Based)
Pay Range: $65 - $95 / hour (Fractional / Contract)
Expected Commitment: Part-Time / Flexible (10–20 hours/week)
About the Role
Digital Acoustics is seeking a Fractional Technical Account Manager / Technical Product Manager to lead enterprise account delivery and product alignment for qBridge—our enterprise platform connecting modern conversational software with physical Quick Service Restaurant (QSR) drive-thru hardware.
This role balances Enterprise Customer Success (50%) and Technical Product Management (50%). You will serve as the core liaison between national enterprise clients, technology partners, and our internal engineering team.
Why Join Us?
• High-Impact Technology: Lead rollouts at the intersection of voice technology, cloud device management, and enterprise hardware.
• 100% Remote & Flexible: Designed specifically for senior fractional operators managing a portfolio of work.
• High Autonomy: Work directly with executive leadership and enterprise account decision-makers.
Key Responsibilities
• Enterprise Account Delivery: Partner with enterprise clients to manage onboarding, technical integrations, and national drive-thru rollouts.
• Technical Translation: Gather client requirements and translate customer feedback into actionable engineering specifications and product roadmaps.
• Engineering Alignment: Lead technical discussions with engineers surrounding embedded Linux hardware, firmware lifecycles, and real-time communication protocols (SIP, WebSocket).
• Deployment Oversight: Guide clients seamlessly from initial pilot testing to full enterprise-scale rollouts.
What We’re Looking For
• Engineering Background: Prior experience as a Software Engineer, Hardware Engineer, Systems Engineer, or Applications Engineer.
• Technical Leadership: Proven background in a customer-facing technical leadership role (Technical PM, TPM, Technical Account Manager, or Solutions Engineer).
• Systems & Protocol Literacy: Comfort discussing hardware/firmware integration, Linux systems, and real-time audio/data protocols (SIP, WebSocket).
• Enterprise Communication: Outstanding ability to present technical architecture to enterprise leaders while translating business priorities back to technical teams.
Position Requirements
• Must be authorized to work in the United States.
• 100% Remote location.
Company Description
About Digital Acoustics & qBridge
Digital Acoustics is a communications technology company with decades of experience delivering mission-critical voice and IP communications solutions. We are now entering our next stage of high-impact growth with qBridge—an enterprise communications platform that enables conversational AI companies to integrate seamlessly with existing Quick Service Restaurant (QSR) drive-thru systems without replacing installed hardware.
Our customers include leading AI providers deploying solutions for national restaurant brands. As our deployments move from pilot programs to large-scale enterprise rollouts, we are looking for an experienced technical product leader to help guide that growth.
About the Platform
qBridge is a comprehensive enterprise hardware and software platform combining:
● Embedded Linux hardware & enterprise firmware lifecycle management
● Cloud-connected device management & fleet management
● Audio processing, SIP, and WebSocket communications
● Remote diagnostics & manufacturing coordination