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Apprentice Computer Support Specialist Jobs in Romeoville, IL

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist will serve as the in-house IT assistan ... Preferred Qualifications: - Bachelor's degree in computer science or IT related field is a plus ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist supports and manages, in coordination ... computer that handles the cost uploads. - Provide and coordinate all firm-wide voice and data ...

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All JobsApprentice Computer Support Specialist JobsApprentice Computer Support Specialist Jobs in Romeoville, IL

Apprentice Computer Support Specialist information

See Romeoville, IL salary details

$16

$27

$42

How much do apprentice computer support specialist jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for apprentice computer support specialist in Romeoville, IL is $27.17, according to ZipRecruiter salary data. Most workers in this role earn between $21.83 and $30.38 per hour, depending on experience, location, and employer.

What is the difference between Apprentice Computer Support Specialist vs Computer Support Specialist?

AspectApprentice Computer Support SpecialistComputer Support Specialist
CertificationsEntry-level certifications or on-the-job trainingCompTIA A+, Microsoft Certified, or similar
Work EnvironmentTraining environment, supervised tasksFull support roles, independent troubleshooting
Experience LevelBeginner, learning phaseIntermediate, some experience required
Job ResponsibilitiesAssisting with basic support, learning proceduresDiagnosing issues, resolving user problems

The Apprentice Computer Support Specialist is an entry-level role focused on training and gaining skills, often working under supervision. In contrast, a Computer Support Specialist handles more complex issues independently, requiring prior experience and certifications. The apprenticeship prepares individuals for full support roles by providing hands-on learning, while the specialist role involves direct customer support and troubleshooting.

What are the most commonly searched types of Computer Support Specialist jobs in Romeoville, IL? The most popular types of Computer Support Specialist jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Apprentice Computer Support Specialist jobs? Cities near Romeoville, IL with the most Apprentice Computer Support Specialist job openings:
Apprentice Computer Support Specialist jobs near you

Computer Systems Support Specialist

Aqueity

Downers Grove, IL • On-site

Full-time

Medical, Dental, Vision

Re-posted 9 days ago

Job description

Computer Systems Support Specialist - On-site
Aqueity is looking for a skilled Computer Systems Support Specialist who is responsible for providing technical support and troubleshooting services to our clients. The Computer Systems Support Specialist supports and resolves issues related to workstations, printers, servers, networks, Microsoft 365, and vendor-specific hardware and software. This role requires strong technical aptitude, excellent customer service skills, and the ability to diagnose and resolve a wide variety of IT issues in a fast-paced Managed Services environment.

Responsibilities

Technical Support & Troubleshooting
  • Provide IT support for Microsoft core business applications, operating systems, and cloud services
  • Provide technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Provide basic remote access solution implementation and support: VPN, remote services, and Citrix
  • Support disaster recovery solutions
  • Resolve service requests during the first phone call if possible, and escalate when needed
  • Quickly and correctly identify the user's issue and recommend the most efficient solution
  • Handle difficult situations calmly and with confidence
Service Desk Operations
  • Monitor remote monitoring and management system alerts and respond via service tickets
  • Triage and classify incoming service requests by gathering information
  • Document and track all required information to support accurate ticket reporting
  • Answer all web-based inquiries and phone calls within the Service Desk’s response time goals
  • Communicate with customers about incident progress, upcoming changes, or outages
  • Maintain good organization and follow each user issue through to completion
Customer Service & Communication
  • Display empathy for technology users and their challenges
  • Patiently walk users through troubleshooting steps
  • Maintain a positive and friendly attitude toward all team members and users
  • Improve customer service, perception, and satisfaction
Documentation & Knowledge Management
  • Document basic support processes and recurring issues
  • Escalate recurring issues to next-level support engineers as needed
Proactive & Continuous Improvement
  • Productively fill down-time to improve technology infrastructure and processes
  • Proactively suggest solutions to recurring user or technical issues
  • Contribute ideas to enhance service quality and efficiency
Teamwork & Collaboration
  • Work collaboratively within a team environment
  • Communicate effectively with peers and escalate when appropriate

Education & Experience

  • Minimum high school diploma required
  • 2+ years of experience in an end-user technical support role or equivalent combination of education and experience
  • Experience working with an IT managed services provider or IT consulting firm strongly preferred
Required:
  • Advanced understanding of operating systems, business applications, printing systems, and network systems
  • Strong problem-solving and diagnostic skills with the ability to think outside the box
  • Understanding of various support tools, troubleshooting techniques, and how technology is used to provide IT services
  • Technical awareness to match the right resources to technical issues
  • Typing proficiency to ensure quick and accurate service request entry
  • Able to multi-task, adapt to change quickly, and manage competing priorities
  • Strong verbal and written communication skills
  • Ability to translate technical language into user-friendly explanations and action items
  • Self-motivated and able to thrive in a fast-paced environment
  • Detail-oriented documentation skills
  • Able to lift 40 lbs. of computer equipment
Preferred:
  • Experience with ConnectWise and/or Kaseya
  • CompTIA A+
  • Microsoft MTA/MCSA
  • Other relevant IT certifications
What We Offer
  • Competitive salary based on experience
  • Health, dental, and vision insurance
  • Performance-based bonuses and incentives
  • Supportive and collaborative work culture
  • Professional growth and advancement opportunities
  • On-the-job training and mentorship

Pay: $45-60k per year

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