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Application Support Supervisor Jobs in Utah (NOW HIRING)

Perform other related duties as assigned to support Revenue Cycle and organizational goals ... Expert knowledge of medical billing workflows, including ICD-10, CPT, HCPCS, modifier application ...

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Application Support Supervisor information

What cities in Utah are hiring for Application Support Supervisor jobs?

Cities in Utah with the most Application Support Supervisor job openings:

Loan Application Support Supervisor (Hybrid)

South Jordan, UT • Hybrid

Enova International
Finance and Insurance • 501 - 1,000 employees

$51K - $57K/yr

Full-time

Posted 8 days ago


Enova International rating

6.8

Company rating: 6.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz


Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid    #LI-Hybrid

About the role:

As a Loan Application Support Supervisor, your primary responsibility is to oversee the day to day functions of a team of representatives. You will teach, train, and mentor representatives in a fast-paced environment to ensure success and a quality customer experience. You will also ensure the team is aiming for maximum efficiency and overall effectiveness. This role will report to the Department Manager.

Responsibilities:

  • Manage metrics, performance criteria, policies and procedures to continuously improve representative's productivity
  • Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience
  • Conduct one-on-one meetings, weekly meetings, coaching sessions, and performance reviews in a timely manner
  • Identify trends and recommend appropriate solutions to improve performance and drive engagement
  • Assist with new hire interviews, hiring decisions and manage the onboarding process for all new hires within your function

Requirements:

  • 3 years of leadership experience in related capacity
  • Experience within the financial industry and/or loan operations
  • Excellent written and verbal communication skills
  • Ability to coach, train, and motivate employees and evaluate their performance
  • Capable of remaining calm under pressure and navigating tense situations, especially during busy hours

Compensation:

The budgeted annual salary range for this position is $51,000 to $57,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.


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