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Application Support Engineer L3 Jobs in Michigan

Kiongroup

Technical Support Engineer

Grand Rapids, MI · On-site

This role is focused on software technical support, helping customers resolve application and ... Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic ...

Kiongroup

Technical Support Engineer

Grand Rapids, MI · On-site

This role is focused on software technical support, helping customers resolve application and ... Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic ...

KEYENCE

Field Application Engineer '27

Grand Rapids, MI · On-site +1

$53K - $80K/yr

The title for this role may be called Application Engineer, Vision Consulting Engineer, or Integration Support Engineer depending on the product line you may be hired for. * Solve complex customer ...

KEYENCE

Field Application Engineer '27

Novi, MI · On-site +1

$53K - $80K/yr

The title for this role may be called Application Engineer, Vision Consulting Engineer, or Integration Support Engineer depending on the product line you may be hired for. * Solve complex customer ...

Amazon

Support Engineer IV - AMZ9802461

Detroit, MI · On-site

$90K - $158K/yr

Support Engineer IV Job Location: Detroit, Michigan Job Number: AMZ9802461 Position ... If you have a disability and need a workplace accommodation or adjustment during the application ...

AVL DiTEST

Simulation Support Engineer II

Plymouth, MI · On-site

AVL Mobility Technologies Inc offers a job in the United States (US) as Simulation Support Engineer ... We look forward to receiving your details; please use our online application form or send your ...

Trumpf

Application Engineering Intern/Co-op

Plymouth, MI

$14.25 - $18.25/hr

The intern will support one or more experienced engineers in assignments, shadow operations, and ... Take part in Laser Application Center meetings * Maintain Laser Application Center equipment and ...

TRUMPF Group

Application Engineering Intern/Co-op

Plymouth, MI · On-site

$14.25 - $18.25/hr

The intern will support one or more experienced engineers in assignments, shadow operations, and ... Take part in Laser Application Center meetings * Maintain Laser Application Center equipment and ...

Esteco SpA

Application Engineer

Novi, MI · On-site

Deliver expert application support for ESTECO's core software platforms (modeFRONTIER, nDAI and VOLTA) to enterprise customers across dynamic industries, including Automotive, Aerospace, Hi-Tech, and ...

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All JobsApplication Support Engineer L3 JobsApplication Support Engineer L3 Jobs in Michigan

Application Support Engineer L3 information

What is an application support engineer L3?

An Application Support Engineer L3 (Level 3) is a senior technical professional responsible for resolving complex issues in software applications that cannot be addressed by lower-level support teams. They troubleshoot, diagnose, and fix advanced application problems, often working closely with development teams to identify bugs or implement fixes. L3 engineers also contribute to improving application performance, security, and stability. Their role typically involves deep technical expertise, scripting, and sometimes code-level analysis to ensure business-critical applications run smoothly.

What are the key skills and qualifications needed to thrive as an application support engineer L3?

To thrive as an Application Support Engineer L3, you need deep knowledge of application troubleshooting, scripting, incident management, and typically a degree in computer science or a related field. Expertise with monitoring tools, SQL databases, ITSM systems (like ServiceNow), and relevant certifications (such as ITIL) is often required. Strong analytical thinking, effective communication, and the ability to remain calm under pressure are crucial soft skills. These capabilities ensure rapid resolution of complex technical issues, minimize downtime, and support seamless business operations.

What are some common challenges faced by application support engineer L3s, and how can they be effectively managed?

Application Support Engineer L3s often encounter complex issues that require deep technical troubleshooting and collaboration across multiple teams. A common challenge is quickly diagnosing and resolving critical incidents under pressure, which may involve analyzing logs, debugging code, and coordinating with development, QA, and infrastructure teams. Staying current with evolving application architectures and technologies is also essential. Effective management of these challenges involves strong communication skills, proactive learning, and adopting structured incident management processes.

What cities in Michigan are hiring for Application Support Engineer L3 jobs?

Cities in Michigan with the most Application Support Engineer L3 job openings:

Infographic showing various Application Support Engineer L3 job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Technical Support Engineer

Grand Rapids, MI

Kiongroup
See more jobs at Kiongroupexternal

Full-time

Posted 11 days ago

Job description

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction.
This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities to work with AI technologies and industrial automation systems.We offer:
  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be$X-Y at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Logistics and Supply Chain Careers at Dematic | Dematic

Chart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you.

Tasks and Qualifications:

This is What you Will Do in This Role:

  • Provide technical support to customers via phone, email, and chat.
  • Diagnose and troubleshoot software issues
  • Collaborate with the development team to resolve complex issues
  • Document and track customer issues and problems.
  • Assist in the creation of support documentation and knowledge base articles.
  • Conduct training sessions for customers on software usage.
  • Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
  • Participate in an on-call rotation during non-business hours

What We Are Looking For:

  • Bachelor's Degree (Computer Science, Software Engineering, or related field)
  • Proven experience in software support or a similar role
  • Strong problem solving skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Experience with Oracle / MS SQL databases
  • Experience with Windows operatingsystems
  • Open to working with AI, preferably hands on experience.

Preferred Skills:

  • Material handling experience
  • Experience with Java, Golang, or Python
  • Customer Service experience

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