Application Services Manager Jobs in Indiana (NOW HIRING)

Job Summary:
Allied Solutions LLC is seeking a Manager of Application Services who will lead the product operations team. This role focuses on establishing standards and goals for application management, while ensuring effective team performance and customer satisfaction through continuous improvement initiatives.
Responsibilities:
• Using industry methodologies such as ITSM, Product Management, Customer Success and Agile: establish the standards, goals and reporting required to provide oversight for day-to-day, release, tech support, and launch activities.
• Ensure all tasks are performed effectively, on time, and to expected standards.
• Develop proficiency and understanding around applications to evaluate complex issues and provide recommendations for solutions along with a solid plan to execute.
• The AM Manager ensures the team provides best in class customer service resulting in internal and external client satisfaction, optimal system use and function, and to position Application Management and the management team as trusted advisors for technology projects.
• Responsible for all management activities such as coaching and training, resolving personnel issues within the scope of authority in adherence with company policy, as well as setting and managing to performance goals.
• Resulting in a team that can perform their duties effectively, in a positive environment and are provided opportunities for growth to maintain employee satisfaction.
• Work with the Application Management Director or independently to manage all aspects of projects relating to any step in the application life cycle.
• Provide direction to project/ product team (including internal, partners and vendor teams).
• Provide consultation as needed to internal business areas.
• Manage releases, outages, enhancements, and launches that progress effectively with minimal user interruption and to the satisfaction of users.
• Create and utilize data analytics to understand and improve system support and optimize usage and adoption.
• Create and execute continuous improvement initiatives that address technical debt, systm issues, and lessens support costs.
• Work with Marketing, Sales Development and Application Management team to create a comprehensive marketing and communication plans that provide for regular reviews of collateral and training programs, as well as a detailed understanding of user’s needs.
• Resulting in polished, on target, and timely communication and marketing collateral that are responsive to user’s needs and are available for all supported applications.
• Manage partnerships with integration partners during projects and on-going throughout the integration life cycle including the resolution of issues.
• Partner with Enterprise Technology Integration division to ensure business relationships with vendors and partners that create advantageous working partnerships and provide Allied clients with meaningful partnerships that create user adoption and customer satisfaction for both Allied and our partners.
• Other Duties as Assigned.
Qualifications:
Required:
• Bachelor’s degree
• 5+ years of experience managing people
• 5+ years in technical operations roles
• Proven experience and understanding of SDLC, ITSM, and Product Management
• Critical thinking skills to generate recommendations for improvements
• Create and execute launch, adoption, and product success plans
• Ability to manage system iterations during the planning, building, and execution phases.
• Strong organizational skills to prioritize and coordinate multiple system iterations.
• Excellent written, oral, interpersonal, and listening skills are essential.
• Strong documentation skills.
• Ability to troubleshoot problems and/or issues; Strong ability to deal with problems involving several variables in non-standardized situations.
• Ability to effectively and professionally present information and ideas in user-friendly, non-technical language in one-on-one and small group
• Data analytics skills and ability to derive action steps from data
• Strong understanding of the organization’s goals and objectives
Preferred:
• Proven personnel management experience preferred
• Knowledge of financial services products and services, a plus.
Company:
Allied Solutions uses technology based products and services to meet the insurance, lending and marketing needs of more than 6,000 financial institutions in North America. Founded in 2000, the company is headquartered in Carmel, USA, with a team of 1001-5000 employees. The company is currently Late Stage.