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Application Customer Service Representative Jobs in Calgary, AB

The RPM Groups

Be Seen First

Customer Relations Representative

Calgary, AB · On-site

CA$1.2K/wk

The Entry Level CSR Rep should enjoy interaction with the consumers, communicating products and services. What do we offer? * Weekly paid commissions avgb$1200/week This is a COMMISSION ONLY position

Money Mart

Financial Service Representative

Calgary, AB · On-site

In this role, Team Members interview customers for personal lending products, review application ... Representative or similar role. * One or more years of experience in customer service and cash ...

Gehc

Field Service Representative

Calgary, AB · Remote

The FSR acts as the primary GEHC Services representative to the customer, resolving advanced service repair needs of designated equipment and enhancing customer satisfaction through Service ...

EnerSys

Field Service Representative

AB · On-site

CA$85K - CA$128K/yr

This role supports customer demonstrations, training, product integration, troubleshooting, and ... application materials.

Gehc

Field Service Representative

Calgary, AB · On-site

The FSR acts as the primary GEHC Services representative to the customer, resolving advanced service repair needs of designated equipment and enhancing customer satisfaction through Service ...

ATCO

Employee Services Representative

Calgary, AB · On-site

... customer service oriented Basic knowledge of legislation such as Human Rights, the Workers ... for their application; however, only those being considered for an interview will be contacted.

New

Reliable Parts

Counter Sales Representative

Calgary, AB · On-site

Reliable Parts is looking to hire afull-time Customer Service Representative. Are you friendly, personable, and able to get along well with others? Do you want an opportunity toadvance your careerin ...

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All JobsApplication Customer Service Representative JobsApplication Customer Service Representative Jobs in Calgary, AB

Application Customer Service Representative information

How to get hired as an application customer service representative?

To get hired as an application customer service representative, candidates should have strong communication skills, experience with customer support tools, and a good understanding of the company's products or services. A high school diploma or equivalent is typically required, and some employers prefer prior experience in customer service roles. Preparing a tailored resume and demonstrating problem-solving abilities during interviews can improve chances of hiring.

How to write an application for an application customer service representative job?

To apply for an application customer service representative position, prepare a professional resume highlighting relevant communication, problem-solving skills, and experience with customer support tools. Write a clear cover letter expressing your interest, relevant skills, and availability, and submit both through the employer's application portal or email as specified. Ensure your application demonstrates your ability to handle customer inquiries effectively and your familiarity with customer service standards.

What are popular job titles related to Application Customer Service Representative jobs in Calgary, AB?

For Application Customer Service Representative jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Application Customer Service Representative jobs in Calgary, AB look for?

The top searched job categories for Application Customer Service Representative jobs in Calgary, AB are:

Application Customer Service Representative jobs near you
Infographic showing various Application Customer Service Representative job openings in Calgary, AB as of June 2026, with employment types broken down into 65% Full Time, 31% Part Time, and 4% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution.

Customer Care Representative

Lineage Logistics

Calgary, AB

Full-time

Medical, Dental, Life, PTO

Re-posted 14 days ago

Job description

The Customer Service Representative (CSR) is the frontline contact for customers, responsible for accurate order entry, proactive communication, and issue resolution. This role ensures a positive customer experience through timely and professional service, while supporting outreach activities for small and medium enterprise (SME) customers as directed by leadership. CSRs are expected to maintain KPI awareness and contribute to team goals.KEY DUTIES AND RESPONSIBILITIES

Customer Interaction & Order Management

  • Enter orders accurately into the TMS system.
  • Communicate ETAs, shipment status, and resolve customer inquiries promptly.
  • Monitor reports and update TMS, customer portals, and EDI systems for accuracy.
  • Provide the highest level of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience
  • Collaborate effectively with team members and internal teams to achieve objectives

Issue Resolution & Escalation

  • Resolve customer concerns and issues and provide customer feedback to leadership.
  • Maintain professionalism and empathy in all customer interactions.

Outreach Support

  • Assist in outreach activities for SME customers as directed by Team Lead or Senior Team Lead.
  • Capture and document lead generation details accurately.

Operational Compliance

  • Follow SOPs and service-level agreements to ensure consistency.
  • Ensure customer specific processes are followed for any exceptions or customer portal requirements
  • Ensure proper use of technology tools (TMS, EDI) for data integrity.

KPI Awareness & Reporting

  • Maintain awareness of KPIs such as response time, order accuracy, and CSAT scores.
  • Provide input on performance metrics during team huddles.
MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)
  • 2+ years of experience in customer service (transportation or logistics preferred).
  • Strong attention to detail and problem-solving skills.
  • Excellent phone and email etiquette.
  • Ability to multitask and prioritize and adapt workflow to ensure deadlines are met in a fast-paced environment.
  • Proficiency in Microsoft Office; experience with TMS systems an asset.

Success Profile

  • Customer Advocate: Delivers exceptional service and builds positive relationships.
  • Detail-Oriented Executor: Ensures accuracy in order entry and documentation.
  • KPI Contributor: Supports achievement of team performance metrics.
  • Growth Supporter: Assists in outreach initiatives for SME customers.
  • Team Player: Collaborates effectively with peers and leadership.

Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.
Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.

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Lineage Logistics logo

About Lineage Logistics

Sourced by ZipRecruiter

At Lineage, we have a shared purpose: We are transforming the food supply chain to eliminate waste and help feed the world. Lineage Logistics is the industry's leading innovator in temperature-controlled supply chain and logistics. Lineage's expertise in end-to-end logistical solutions, its unrivaled real estate network, and its use of technology combine to promote food safety, increase distribution efficiency, advance sustainability, lessen environmental impact, and minimize supply chain waste. As a result, Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In pursuit of this shared purpose, we are working to build a world class Solutions Design team.

Industry

Trucking

Company size

10,000+ Employees

Headquarters location

Novi, MI, US

Year founded

2012

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