Application Analyst Two Jobs in Redding, CA (NOW HIRING)

THE CURRENT VACANCY IS IN THE SHASTA COUNTY DEPARTMENT OF CHILD SUPPORT SERVICES ORAL EXAM IS TENTATIVELY SCHEDULED FOR SEPTEMBER 2026 SEE SPECIAL REQUIREMENTS SECTION REGARDING POSSESSION OF A VALID DRIVER'S LICENSE RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED FINAL FILING DATE: SEPTEMBER 14, 2026, AT 5:00 PM SALARY INFORMATION Staff Services Analyst I: $4,501 - $5,745 APPROXIMATE MONTHLY* / $25.97 - $33.15 APPROXIMATE HOURLY* Staff Services Analyst II: $4,963 - $6,335 APPROXIMATE MONTHLY* / $28.63 - $36.55 APPROXIMATE HOURLY* This position is in the United Public Employees of California - General Bargaining Unit. Please refer to the applicable bargaining unit labor agreement (Memorandum of Understanding) for potential future salary increases: Shasta County Labor Agreements The salary range consists of six (6) salary steps, with approximately 5% between each step. Newly hired employees are appointed at Step A of the assigned salary range

Employees are eligible for a merit-based salary increase from Step A to Step B after six months of satisfactory service. Thereafter, employees may be eligible for annual merit-based step increases, beginning one year from the Step B effective date, until they reach the top step of the salary range. ABOUT SHASTA COUNTY Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere.

With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family. ABOUT THE DEPARTMENT Child Support Services The Department of Child Support Services is responsible for collecting and disbursing child support payments, locating parents, establishing parentage, and establishing and enforcing child and medical support orders. ABOUT THE POSITION The Staff Services Analyst I/II classes are responsible for performing professional level analytical duties involving general administrative, staff development, fiscal, and/or program analytical work.

Incumbents gather, tabulate, analyze, and chart data; interview and consult with departmental officials, employees, and clients to give and receive information; prepare reports and make recommendations on procedures, policies, and program/functional issues and alternatives; review proposed legislation and regulations and analyze the potential impact; make decisions in administrative systems of average to difficult complexity; prepare correspondence; and perform other related duties as assigned. Incumbents do not supervise other professional staff but may assist with training new staff and supervise clerical and/or technical employees as an ancillary duty (not as the preponderant responsibility of the position). DISTINGUISHING CHARACTERISTICS The Staff Services Analyst I is the entry level into the professional Staff Services series.

Incumbents work under close supervision. Assignments are generally limited in scope and under the direction of a higher-level employee. As experience is gained, the incumbent is granted more independence from supervision.

Most incumbents are expected to promote to the II level after one (1) year of satisfactory performance; however, positions limited to analytical duties of a more routine, repetitive nature will be permanently allocated to the Staff Services Analyst I level. The Staff Services Analyst II is the journey level in the series. Incumbents work under direction and are responsible for performing the full range of duties at the journey level and working independently.

At the Staff Services Analyst II level, assignment can be in any one the following options: staff development, fiscal, or program analysis; or incumbents may be assigned to perform general duties that encompass a broad scope of administrative analytical functions and areas of responsibility. For positions specifically assigned to a specialized option, specific minimum qualifications and recruitments are permitted. IDEAL CANDIDATE The Ideal Candidate will have knowledge and understanding of County and department fiscal procedures, including being knowledgeable in the Finance Enterprise system or another similar County Financial System.

The candidate will have experience processing all varieties of invoices and CAL Card reconciliations, including the ability to independently analyze the accuracy and validity of charges and to work with internal and external entities to rectify issues. The Ideal Candidate will have experience creating purchase orders, researching, and purchasing products, and reconciling costs with approved contracts. The Ideal Candidate will have experience in balancing salary and benefits for the monthly Budget and Expenditure Application (BECA) or other County claiming system.

Further, the Ideal Candidate will have an understanding of the state and federal legislation/regulations impacting local performance. The Ideal Candidate will have the capability to analyze cost effectiveness and the knowledge to report those findings. The Ideal Candidate will monitor progress towards statewide goals which impact federal performance and program funding.

The candidate will have experience utilizing Tableau dashboards to extract and analyze data to provide suggestions for department activities to reach goals. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: For Staff Services Analyst I, duties are performed at the entry level: Performs, coordinates, monitors, and participates in various administrative analytical functions, typically within a departmental program or administrative section; reviews program updates, letters, and notices for potential impact on various programs and activities; recommends and prepares policy and procedure changes to ensure compliance; compiles, maintains, and analyzes data; identifies trends, and makes recommendations involving the formulation of policy and procedures, as well as staffing and organizational changes; serves as a resource and provides advice and information to supervisors, managers, and other internal staff, the public, and other agencies in area(s) of assignment including the interpretation and explanation of a variety of programs, policies, rules, regulations, labor contracts, and Memoranda of Understanding; conducts surveys and performs research and statistical analyses on administrative, fiscal, personnel, staff development, and/or programmatic problems; makes presentations before committees, boards, commissions, departmental staff, advisory groups, or community groups to provide information and recommendations, advocate a position, encourage participation, and/or respond to questions; analyzes business process requirements and coordinates with information technology staff and/or consultants to develop automated solutions; may plan and coordinate the design and implementation of new and revised programs, systems, procedures, methods of operation, and forms; compiles materials; prepares analytical reports, manuals, and publications; prepares public relations materials (e.g., brochures, informational materials, customer satisfaction surveys); provides consultation and recommends solutions regarding research findings, organizational improvement initiatives and related issues concerning departmental effectiveness and goal attainment; evaluates effectiveness through performance measure development and monitoring activities, and recommends modifications; collaborates with County departments and agencies on cross-functional projects; coordinates assigned activities with other departments, divisions, units, and with outside agencies; represents the division or department in committee meetings; responds to complaints and requests for information; establishes and maintains positive working relationships with co-workers, representatives of community organizations, state/local agencies and associations, internal management and staff, and the public by utilizing principles of effective customer service; reviews, evaluates, and recommends actions on appeals for administrative hearings; makes presentations to the Administrative Law Judge on behalf of the assigned department; investigates client complaints; maintains complaint-related documentation; plans, designs, performs, and documents quality assurance activities pertaining to staff qualifications, case activities, financial, and/or other assigned functions; may supervise clerical and/or technical employees by assigning, monitoring, reviewing, and evaluating their work; may provide training to less experienced staff; performs related duties as assigned. In addition to general duties: For Fiscal Option: Performs fiscal/program analyses and prepares recommendations relating to the status of various billing files and preparing invoices, fiscal transactions related to billing claim files, and related financial activities; analyzes findings and prepares claim file data, reviews claim data on an on-going basis to ensure conformance with established guidelines; recommends and establishes general fiscal claiming procedures to improve department operations based on coding compliance; completes the monthly compiled mental health billing claim files to the State of California for payment

For Staff Services Analyst II, above duties are performed at the journey level. QUALIFICATIONS Note: The level and scope of the knowledge and abilities listed below are related to job duties as distinguished between the two levels in the Definition section. Any combination of education and experience sufficient to directly demonstrate possession and application of the following: Staff Services Analyst I: Knowledge of: Public and business administration principles and practices; methods and techniques involved in conducting analytical studies of administrative and management practices, methods, and procedures; general research practices, techniques, and terminology to conduct research for a department; a variety of computer software applications, including database, graphics/presentation, word processing and spreadsheet software; methods and techniques of report preparation; English language (i.e., composition, spelling, grammar, and sentence structure); project management principles to ensure project activities are conducted in a fiscally responsible and timely manner; principles and practices of effective customer service; community needs and resources; principles of teamwork and teambuilding in order to work effectively as a member of a team and facilitate effective teamwork; principles and practices of the functional areas applicable to the assigned options; principles and practices of leadership and supervision

Ability to: Analyze a situation or problem accurately and objectively, including in stressful situations, to identify alternative solutions and determine an effective course of action; collect and analyze data and information in order to derive logical conclusions; formulate options and make recommendations based on data and information collected; analyze policies, procedures, and programs and make effective recommendations; make sound decisions and independent judgments within established guidelines; read, interpret, and apply a variety of information (e.g., laws, policies, procedures, court cases, memoranda of understanding, ordinances, contract provisions, legislations, directives) in order to provide information and ensure compliance; analyze and interpret basic statistics; perform arithmetic calculations, including ratios and percentages; operate a computer to prepare results of analyses (i.e., reports, tables, charts, and graphs) and perform operations (i.e., conduct research on the internet; collect, input, and retrieve data and information); express information and ideas orally in a clear, concise, organized manner by using proper diction, grammar, and volume so that others will understand; make effective presentations and respond to questions from various groups, including boards, committees, and the public; compose business communications (e.g., letters, memos, notices) and reports, policies, and procedures, in a clear, concise, organized, and accurate manner; identify problems and central issues; reason logically and critically; perform, analyze, and document research; research legislative issues and read and understand legislation; recommend and implement changes/improvements; develop and maintain cooperative, effective working relationships with co-workers, representatives of community organizations, state/local agencies and associations, supervisors, internal management staff, employee representatives and the public; effectively mediate and resolve conflicts between/with individuals; influence and persuade others to accept a particular viewpoint or to follow a particular course of action; work and interact with a variety of individuals from various socioeconomic, ethnic, and cultural groups in person and by telephone, including situations where relations may be strained or confrontational; work independently and accept increasing responsibility; prioritize, plan, coordinate, and organize simultaneous work assignments and projects to meet critical and competing deadlines; manage projects by developing project budgets and timelines to ensure projects meet time and budget guidelines; work as a team member by keeping communication open, offering support, sharing knowledge, and contributing to and/or leading team efforts; supervise clerical and/or technical employees, if required by the position; monitor, plan, direct, assign, and review the work of clerical and/or technical employees, if required by the position. Staff Services Analyst II: Knowledge of: Public and business administration principles and practices; methods and techniques involved in conducting analytical studies of administrative and management practices, methods, and procedures; general research practices, techniques, and terminology to conduct research for a department; a variety of computer software applications, including database, graphics/presentation, word processing and spreadsheet software; methods and techniques of report preparation; English language (i.e., composition, spelling, grammar, and sentence structure); project management principles to ensure project activities are conducted in a fiscally responsible and timely manner; principles and practices of effective customer service; community needs and resources; principles of teamwork and teambuilding in order to work effectively as a member of a team and facilitate effective teamwork; principles and practices of the functional areas applicable to the assigned options; principles and practices of leadership and supervision. Ability to: Analyze a situation or problem accurately and objectively, including in stressful situations, to identify alternati...