Job Summary:
The U.S. District Court, District of Arizona is seeking an IT Support Technician I position, located in the Phoenix Office. This role provides end-user support, technical assistance, and routine systems maintenance for court unit staff, including troubleshooting hardware and software issues.
Responsibilities:
• Provide information, assistance, and customer support to court staff via the IT helpdesk.
• Troubleshoot routine to moderately complex hardware, software, and application issues, including those resolved over the phone or requiring in-person support.
• Assist users with access issues, including web-based applications, word processing, data entry systems, and other court-supported software.
• Distribute, install, and configure new hardware such as PCs, laptops, printers, mobile devices, and related peripherals.
• Install, configure, and test new software applications.
• Perform routine troubleshooting, repair, and configuration of hardware and software.
• Prepare and maintain documentation for local programs, including user guides, cheat sheets, and forms. Provide end-user training as needed.
• Maintain an up-to-date inventory of computer equipment in accordance with policies and regulations.
• Provide input and recommendations regarding IT-related projects and improvements.
• Assist with office and chambers moves including disconnecting, transporting, and reconnecting equipment.
• Travel to divisional offices and other locations as required to provide technical support.
• Perform other automation-related duties as assigned.
Qualifications:
Required:
• One year of specialized experience.
• Specialized experience is defined as progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry or report generation.
Preferred:
• Strong experience delivering high quality end user and automation support to a large user population in a fast paced, technically diverse environment.
• Solid working knowledge of PC hardware, software, and Windows desktop operating systems in a networked Microsoft Active Directory environment.
• Experience configuring, installing, and supporting desktop, laptop, and tablet computers, as well as related peripheral devices and mobile computing devices (particularly Apple iOS devices).
• Experience providing end user support for Microsoft Office enterprise products—including Outlook/Exchange email, Office Professional, Microsoft Teams, and Office 365 applications such as OneDrive and OneNote.
• Experience supporting voice and video telecommunications technologies, such as VoIP systems and IP connected video teleconferencing hardware.
• Experience supporting audio/visual technologies.
• Strong customer service and interpersonal communication skills.
• Ability to work cooperatively with clients, team members, and managers.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to see assigned projects through to completion.
• Experience in a federal court environment and/or experience with specialized applications used by the federal courts.
• A bachelor’s degree.
Company:
The N.C. Founded in 1877, the company is headquartered in Raleigh, USA, with a team of 1001-5000 employees. The company is currently Late Stage.