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Aog Jobs in Washington (NOW HIRING)

Ag

Customer Resolution Specialist

Herndon, VA · On-site

The AOG CRS will be required to exercise critical judgment and utilize problem solving skills in order to evaluate the criticality and urgency of requests and formulate the appropriate action ...

Airbus

Customer Resolution Specialist

Herndon, VA · On-site

The AOG CRS will be required to exercise critical judgment and utilize problem solving skills in order to evaluate the criticality and urgency of requests and formulate the appropriate action ...

Sparks Group

Customer Service Representative-AOG

Herndon, VA · On-site

$16.50 - $22.25/hr

Job Summary/Company: A preferred Sparks Group partner in Ashburn is seeking a dedicated Customer Resolution Specialist for a contract to hire opportunity. This client is the leader in the aerospace ...

Airbus

Field Service Representative

Herndon, VA · On-site

Transparencia en el Pago No Discriminacion (Spanish) In the world of aviation, "AOG" isn't just an acronym-it's a high-pressure challenge that requires technical mastery and calm diplomacy. Airbus is ...

Ag

Field Service Representative

Herndon, VA · On-site

Transparencia en el Pago No Discriminacion(Spanish) In the world of aviation, "AOG" isn't just an acronym-it's a high-pressure challenge that requires technical mastery and calm diplomacy. Airbus is ...

Ag

Heavy Maintenance Operations Leader

Herndon, VA · On-site

The Heavy Maintenance operations manager will report operationally to the regional Heavy Maintenance Program Manager and functionally to the Head Of Structure Repair Excellence (AOG and heavy ...

Defense Technology Equipment Inc.

Be Seen First

DATA ENTRY ASSOCIATE - ADMINISTRATIVE ASSISTANT

Sterling, VA · On-site

$16 - $18/hr

... AOG) needs in a short period of time. And our proximity to the airports, U.S. Government agencies, the U.S. Department of Defense, and worldwide Embassies Military Attaches' Procurement Offices ...

Ag

Transportation Manager

Dulles, VA

You serve as the regional Subject Matter Expert (SME) for complex flows, including AOG (Aircraft on Ground) and project cargo, ensuring local operational hurdles are overcome swiftly. Project ...

Airbus

Structure Repair Support Engineer

Herndon, VA · On-site

Collaborate with Airbus Technical AOG Center (AIRTAC) or Major Incident Repairs team if repairs escalate to this level of complexity, ensuring a smooth transition. * Collaborate across cultures ...

Airbus

Transportation Manager

Dulles, VA · On-site

You serve as the regional Subject Matter Expert (SME) for complex flows, including AOG (Aircraft on Ground) and project cargo, ensuring local operational hurdles are overcome swiftly. Project ...

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How much do aog jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for aog in Washington is $43.92, according to ZipRecruiter salary data. Most workers in this role earn between $30.24 and $55.53 per hour, depending on experience, location, and employer.

What is an AOG?

An AOG (Aircraft on Ground) job involves responding to urgent aircraft maintenance and repair needs to minimize downtime. AOG specialists work in aviation maintenance, troubleshooting, and fixing critical issues that prevent an aircraft from flying. They often work under tight deadlines, coordinating with suppliers, engineers, and logistics teams to expedite parts and repairs. This role requires strong technical expertise and problem-solving skills to ensure aircraft are quickly returned to service safely and efficiently.

What are the primary responsibilities of an AOG coordinator during an aircraft-on-ground situation?

During an aircraft-on-ground (AOG) event, an AOG Coordinator is responsible for quickly assessing the situation, initiating immediate corrective actions, and coordinating with maintenance teams, parts suppliers, and logistics providers to resolve the issue as fast as possible. The role involves constant communication with flight operations, engineering teams, and sometimes regulatory authorities to expedite the return of the aircraft to service. AOG Coordinators often work under significant time pressure and must document each action taken to ensure regulatory compliance and future traceability. This position typically requires flexible hours, as situations can arise at any time, making adaptability and responsiveness critical for success.

What are the key skills and qualifications needed to thrive in the AOG position, and why are they important?

To thrive as an AOG (Aircraft on Ground) Coordinator, strong aviation operations knowledge, quick decision-making ability, and attention to detail are essential, typically supported by experience in aircraft maintenance or logistics and relevant certifications. Familiarity with maintenance tracking systems, aircraft technical documentation, and airline operations platforms is often required. Exceptional communication, coordination, and problem-solving skills are vital for efficiently liaising between technical teams, vendors, and airline management. These competencies enable fast turnaround for grounded aircraft, minimizing operational downtime and ensuring safety and schedule reliability.

What are the most commonly searched types of Aog jobs in Washington?

The most popular types of Aog jobs in Washington are:

What are popular job titles related to Aog jobs in Washington?

For Aog jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Aog jobs in Washington look for?

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What cities in Washington are hiring for Aog jobs?

Cities in Washington with the most Aog job openings:

Aog jobs near you
Infographic showing various Aog job openings in Washington as of August 2026, with employment types broken down into 87% Full Time, 6% Part Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $91,349 per year, or $43.9 per hour.

AOG Customer Resolution Specialist- Herndon, VA

PDS Defense

Herndon, VA • On-site

Other

Medical, Retirement

Re-posted 11 days ago

Job description

Call Center/Customer Service

AOG Customer Resolution Specialist- Herndon, VA henrdon, VA Posted: 6/26/2026

Job Description

Job ID#:

218736

Job Category:

Call Center/Customer Service

Position Type:

Associate - W2

Shift:

1

?? AOG Customer Resolution Specialist

Location: Herndon, VA

Company: PDS Defense, Inc.

?? Role Overview

The Aircraft on Ground (AOG) Customer Resolution Specialist is a high-urgency, operations-focused role responsible for managing and expediting critical aircraft parts orders. This role ensures rapid resolution of AOG situations by coordinating across engineering, supply chain, and suppliers while maintaining constant communication with customers.

This is a 24/7 operations role requiring rotating shifts.

? Schedule

  • 5 days/week with rotating shifts (every 4-8 weeks)

  • Shifts:

  • 1st: 6:00 AM - 2:30 PM

  • 2nd: 2:00 PM - 10:30 PM

  • 3rd: 8:30 PM - 7:00 AM

  • Includes nights, weekends, and holidays

?? Key Responsibilities

?? Order Processing & Customer Support (50%)

  • Manage AOG orders in CRM and ERP systems

  • Process quotes and validate urgency of orders

  • Handle credit authorization and release holds for urgent situations

  • Escalate critical issues and coordinate with engineering teams

  • Manage drop shipments and supplier coordination

  • Resolve pricing and part discrepancies

?? Customer Communication (20%)

  • Provide real-time updates via phone and CRM (Freshdesk)

  • Offer alternative solutions to meet urgent needs

  • Coordinate freight/logistics for on-time delivery

  • Investigate and resolve customer complaints

  • Lead internal coordination for AOG cases

?? Reporting & Technical Coordination (20%)

  • Lead shift handoffs and daily AOG status meetings

  • Partner with Engineering, Quality, and Supply Chain teams

  • Use technical tools (e.g., 220 World) to find solutions

  • Provide updates in operations calls

?? Other (10%)

  • Additional duties as needed

? Basic Qualifications

  • Bachelor's degree OR equivalent experience

  • 3+ years in customer service in fast-paced environments

  • Availability for rotating shifts (required)

? Preferred Background

  • Aviation, aerospace, or military environment

  • Experience in:

  • Supply chain / logistics

  • Airline operations or maintenance

  • Material management

  • Familiarity with ERP/CRM systems

  • Strong problem-solving and decision-making ability

?? Key Traits for Success

  • Thrives under pressure and urgency

  • Strong communication across multiple stakeholders

  • Quick decision-maker with sound judgment

  • Customer-first mindset (critical KPI: speed + resolution quality)

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements

Minimum Security Clearance:

No Clearance

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act

  • Los Angeles City Fair Chance Ordinance

  • Los Angeles County Fair Chance Ordinance for Employers

  • San Francisco Fair Chance Ordinance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

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