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Field Service Management Solution Architect

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Company: Celerity
Job Title: Solution Architect (Field Service Management)
Salary: $160 - $180K annually
Location: Remote (work‐from‐home eligible); travel may be required

Company Overview: Celerity is a consulting firm specializing in system integration solutions for the utilities and energy sectors. We empower organizations by converting complex data into actionable intelligence to mitigate risk, optimize assets, and maximize project outcomes. Our background and expertise allow us to deliver Field Service Management (FSM) solutions, driving digital transformation and operational excellence for our clients.

Position Overview: We are seeking an experienced Solution Architect with over 10 years of expertise in Field Service Management tools and a strong background in the utilities and energy industries. The successful candidate will lead the design and implementation of the FSM solution, ensuring they meet client requirements and industry best practices. This role will also be responsible for building and mentoring a high‐performing team to deliver exceptional service to our clients.

Key Responsibilities

Solution Design and Architecture

• Lead the design of comprehensive FSM solutions tailored to the specific needs of clients in the utilities and energy sectors.
• Develop detailed architectural blueprints that outline system integrations, data flows, and technical specifications.
• Ensure solutions are scalable, secure, and aligned with industry standards and best practices.

Technical Leadership

• Provide technical guidance and oversight during the implementation of FSM solutions, ensuring adherence to architectural designs and project timelines.
• Collaborate with cross‐functional teams, including developers, project managers, and business analysts, to ensure cohesive and efficient project delivery.
• Stay abreast of emerging technologies and industry trends to inform solution design and implementation strategies.

Client Engagement

• Engage with clients to understand their business processes, requirements, and challenges.
• Translate client needs into functional and technical requirements, ensuring clear communication and alignment throughout the project lifecycle.
• Present architectural solutions and design decisions to clients, articulating the benefits and rationale behind chosen approaches.

Team Building and Mentorship

• Recruit, mentor, and develop a team of technical professionals, fostering a culture of continuous learning and excellence.
• Define team roles, responsibilities, and performance expectations to ensure clarity and accountability.
• Provide ongoing training and development opportunities to enhance team capabilities and knowledge of FSM solutions.

Quality Assurance and Continuous Improvement

• Establish and enforce best practices for solution design, coding standards, and system integrations.
• Conduct regular code and design reviews to ensure quality and adherence to architectural standards.
• Identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness in solution delivery.

Educational Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Advanced degree (MBA or Master's) is preferred.

Required Skills and Experience

• Minimum of 10 years of experience implementing Field Service Management solutions, with a significant focus on the utilities and energy industries.
• Proven track record of leading complex FSM implementations and integrating with existing technology stacks (ERP, CRM, CIS, BI, data warehouse, etc.).
• Experience with development of web‐based business applications, using XML, JSON, HTML 5, Angular JS, etc.
• Experience with planning, designing, and developing integration solutions to interface with enterprise systems using SOAP & REST web services.
• Strong understanding of utility operations, asset management, and regulatory compliance.
• Demonstrated experience in team building and leadership, with the ability to inspire and develop talent.
• Excellent project management skills, including proficiency in project planning, execution, and risk management.
• Exceptional communication and interpersonal skills, with the ability to effectively engage clients and stakeholders at all levels.
• Technical proficiency in FSM software platforms, system integration, and data analytics.
• Ability to travel to client sites (domestic and/or international) as required.

Preferred Skills

• Experience with Click or similar FSM platforms and their applications in the utilities sector.
• Consulting background with experience in client‐facing roles delivering high‐impact programs.
• Familiarity with GIS integration and mobile workforce management solutions.
• Knowledge of emerging technologies such as IoT, AI, and machine learning as they apply to Field Service Management.
• Professional certifications in solution architecture or relevant technical areas.

Benefits

Health & Well‐Being

• Medical Insurance
• Dental Insurance
• Vision Insurance

Peace of Mind

• Disability Insurance (STD/LTD)
• Flexible Spending Account
• Health Savings Account
• Basic Life/AD&D
• 401(k) plan

Work/Life Balance

• Paid Time Off
• Company Holidays
• Leave of Absence
• Flexible Work Schedules

Additional Perks

• Employee Referral Program
• Professional Development
• Charitable Contribution Match

Celerity is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans status or other status protected by applicable law. Pursuant to the Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is open to individuals who are currently authorized to work in the United States on a full‐time basis. Unfortunately, we are unable to sponsor or assume sponsorship of employment visas at this time.

For more information and to meet our leadership team, visit https://www.consultcelerity.com/