Brookfield, WI · On-site
$14.75 - $19.75/hr
The CX Agent 2 role builds upon the foundational CX Agent 1 position andis responsible forindependently managing more complex customer interactions, applying sound judgment, and driving effective ...
Brookfield, WI · On-site
$14.75 - $19.75/hr
The CX Agent 2 role builds upon the foundational CX Agent 1 position andis responsible forindependently managing more complex customer interactions, applying sound judgment, and driving effective ...
$110K - $120K/yr
The Central Plant Manager oversees multiple campus utility plants andis responsible forboth strategic and daily operations. Reporting to the Associate Director of Facility Services, this position ...
$110K - $120K/yr
The Central Plant Manager oversees multiple campus utility plants andis responsible forboth strategic and daily operations. Reporting to the Associate Director of Facility Services, this position ...
Menomonee Falls, WI · On-site
$21.72 - $27.72/hr
This role is based at Kohl's Headquarters andis not accessible by public transportation. Reliable personal transportation is required. Job Responsibilities General Maintenance & Troubleshooting
Menomonee Falls, WI · On-site
$21.72 - $27.72/hr
This role is based at Kohl's Headquarters andis not accessible by public transportation. Reliable personal transportation is required. Job Responsibilities General Maintenance & Troubleshooting
Accountable to place an order with customer service for pending purchase orders and product replacement andis responsible forworking with materials management to collect POs for cases covered within ...
Accountable to place an order with customer service for pending purchase orders and product replacement andis responsible forworking with materials management to collect POs for cases covered within ...
Accountable to place an order with customer service for pending purchase orders and product replacement andis responsible forworking with materials management to collect POs for cases covered within ...
Accountable to place an order with customer service for pending purchase orders and product replacement andis responsible forworking with materials management to collect POs for cases covered within ...
The North American subsidiary, B&R Industrial Automation Corp., was founded in 1987 in Roswell, GA, andis responsible forall North American sales activities, as well as supporting our customers with ...
The North American subsidiary, B&R Industrial Automation Corp., was founded in 1987 in Roswell, GA, andis responsible forall North American sales activities, as well as supporting our customers with ...
$8.40 - $12.95
16% of jobs
$14.33 is the 25th percentile. Wages below this are outliers.
$12.95 - $17.49
29% of jobs
The median wage is $18.62 / hr.
$17.49 - $22.03
19% of jobs
$26.06 is the 75th percentile. Wages above this are outliers.
$22.03 - $26.57
12% of jobs
$26.57 - $31.11
8% of jobs
$31.11 - $35.66
5% of jobs
$35.66 - $40.20
4% of jobs
$40.20 - $44.74
2% of jobs
$44.74 - $49.28
2% of jobs
$49.28 - $53.83
1% of jobs
$53.83 - $58.37
1% of jobs
$8
$24
$58
| Aspect | Andis | Barber |
|---|---|---|
| Required Credentials | Barber license, cosmetology or barbering certification | Barber license, cosmetology or barbering certification |
| Work Environment | Barber shops, salons, grooming salons | Barber shops, salons, grooming salons |
| Industry Usage | Manufacturing grooming tools, professional grooming | Providing haircuts, shaves, grooming services |
Both Andis and Barbers typically require similar credentials and work in comparable environments. While Andis is a brand known for manufacturing grooming tools used by barbers, the term 'Barber' refers to the professional providing grooming services. Understanding this distinction helps clarify their roles within the grooming industry.
Job Description:
Customer success is critical to the longterm success of our organization. The CX Agent 2 role builds upon the foundational CX Agent 1 position andis responsible forindependently managing more complex customer interactions, applying sound judgment, and driving effective resolution. CX Agent 2s deliver consistently highquality service experiences while serving as a trusted resource for peers and crossfunctional partners.
Roles/Responsibilities
Professionally handlemoderate to complexcustomer inquiries via phone and emailwith minimal guidance.
Consistently meet or exceed daily productivity and quality targets whilemaintaininga strong customer focus
Demonstratestrong working knowledgeof core customer service processes.
Use advanced listening and probing skills toidentifyroot cause anddetermineresolutionpaths andsetappropriate customerexpectations.
Independentlymanage customer service activities, includingaccuratedocumentation, followthrough, and resolution ownership
Driveonecall orexpeditedresolutionthrough effective crossfunctional collaboration.
Applydeescalation techniquesto resolve elevated customer concerns.
Exercise judgment toidentify, document, and escalatehighrisk, controversial, or nonstandard issues to leadershipin accordance withguidelines.
Partner effectively across Service teams to ensuretimelyandaccurateresolution.
Act as aknowledge resource and informal mentorto CX Agent 1 peers by sharing best practices and providing guidance.
Demonstrateaccountability, professionalism, and ownershipof outcomes.
Education and Experience Requirements
Educationequivalenttofour years of high school.
1-2 years of customer servicewithdemonstratedability to manage increasingly complex interactions.
Solid understanding of service operations and workflows.
Strong analytical, interpersonal, organizational, and time management skills.
Demonstratedeffective communication, active listening, and problemsolving abilities.
Excellent written and verbal communication skills.
Proficiencyin Microsoft Office products, including Word, Excel, and PowerPoint
Milwaukee Tool is an equal opportunity employer.
