The Workforce Management and Reporting (WFM) Analyst will be responsible for analyzing and reporting on contact volumes and handle times for a multi-skilled contact center and creating schedules that ...
The Workforce Management and Reporting (WFM) Analyst will be responsible for analyzing and reporting on contact volumes and handle times for a multi-skilled contact center and creating schedules that ...
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We're looking for a Manager, Strategic Finance & Corporate FP&A who will build the models on the commercial and corporate side of that equation: what we charge, what it returns, what the business ...
New
We're looking for a Manager, Strategic Finance & Corporate FP&A who will build the models on the commercial and corporate side of that equation: what we charge, what it returns, what the business ...
New
Quick apply
We're looking for a Manager, Strategic Finance & Corporate FP&A who will build the models on the commercial and corporate side of that equation: what we charge, what it returns, what the business ...
New
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Manager, Customer Intelligence & Analytics
$80K - $100K/yr
Summary The Manager of Customer Intelligence & Experience is the primary advocate and champion of ... Strong background in data analysis, particularly with customer and behavioral data. * Experience in ...
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Quick apply
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Analysis Manager information
See Nevada salary details
$24.9K - $33.4K
9% of jobs
$33.4K - $41.9K
15% of jobs
$42.6K is the 25th percentile. Wages below this are outliers.
$41.9K - $50.4K
17% of jobs
The median wage is $53.2K / yr.
$50.4K - $58.8K
27% of jobs
$64K is the 75th percentile. Wages above this are outliers.
$58.8K - $67.3K
12% of jobs
$67.3K - $75.8K
8% of jobs
$75.8K - $84.2K
4% of jobs
$84.2K - $92.7K
3% of jobs
$92.7K - $101.2K
2% of jobs
$101.2K - $109.7K
2% of jobs
$109.7K - $118.1K
1% of jobs
$24.9K
$60.6K
$118.1K
How much do analysis manager jobs pay per year?
What does an analysis manager do?
What are the key skills and qualifications needed to thrive as an analysis manager?
What are some typical challenges an analysis manager might face when leading a team of analysts?
What is the difference between Analysis Manager vs Data Analyst?
| Aspect | Analysis Manager | Data Analyst |
|---|---|---|
| Required Credentials | Bachelor's or master's in business, finance, or related fields; often some management experience | Bachelor's degree in statistics, mathematics, or related fields; certifications like CAP or Microsoft BI are common |
| Work Environment | Leads teams, manages projects, and collaborates with senior management | Analyzes data, creates reports, and supports decision-making at operational levels |
| Employer & Industry Usage | Used across finance, consulting, and corporate sectors for overseeing analysis teams | Common in marketing, finance, healthcare, and tech industries for data-driven insights |
The Analysis Manager typically oversees analysis teams, manages projects, and requires leadership skills, while Data Analysts focus on data collection, analysis, and reporting. Both roles require strong analytical skills, but the Analysis Manager has additional managerial responsibilities.
What are the most commonly searched types of Analysis jobs in Nevada?
The most popular types of Analysis jobs in Nevada are:
What cities in Nevada are hiring for Analysis Manager jobs?
Cities in Nevada with the most Analysis Manager job openings:

Full-time
Re-posted 29 days ago
Caesars Entertainment rating
6.4
Based on 254 frontline employees who took The Breakroom Quiz
108th of 163 rated casinos
Job description
The Workforce Management and Reporting (WFM) Analyst will be responsible for analyzing and reporting on contact volumes and handle times for a multi-skilled contact center and creating schedules that will allow the center to meet its service level, sales, abandonment, training, and budgetary goals. The WFM Analyst must be proactive, hardworking, and able to meet deadlines within a fast-paced and dynamic environment.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
Education:
- High school graduate or equivalent required
Experience:
- 1-3 years of contact center experience including 1-year customer service-oriented job experience. Familiarity with reporting and WFM software.
Abilities:
- Must be able to type.
- Must have a thorough knowledge of the WFM processes including scheduling and daily management.
- Excellent leadership, organizational, listening, interpersonal, analytical, written, and verbal communication skills required. Excellent, developmental and motivational skills are required.
- Must have good mathematical skills and a basic understanding of contact center and workforce management terminology and contact center productivity metrics.
- Able to work independently as well as with a team and take initiative, with minimal supervision.
- Must demonstrate an upbeat and positive disposition.
- Must be a highly motivated, proactive individual and independent thinker.
- Must be able to handle multiple tasks in a high volume, fast paced environment.
- Knowledge of computer, telecommunications functions and systems, customer service and telemarketing.
Desired Skills:
- Some knowledge of IEX or other scheduling software preferred
- Intermediate level of Microsoft Office programs (Excel, PowerPoint, and Word).
- Some experience with forecasting for a small to large contact center.
- Adjusts weekly schedules based upon forecasted contact volume and handle times. Approves and schedules time off and overtime based upon the active forecast and intraday. Assists with maintaining annual vacation schedules based upon forecasts and training needs.
- Assists with gathering and analyzing data of the shift/holiday bids. Also assists with the production and distribution of the shift/holiday bids.
- Ensures that service level, abandonment, occupancy, and cost per minute goals are met by monitoring and making adjustments to schedules based upon the active forecast and intraday statistics.
- Monitors activities and assure that agents are adhering to their posted schedules
- Schedules training, buzz sessions, briefings, team meetings, and all other off phone activities based upon the active forecast and intraday statistics.
- Responds to all requests from management and supervisors professionally and promptly.
- Shifts contact volume based upon intraday between different workgroups and contact centers.
- Assists with the creation of custom reports for management based upon their requests and department needs. Tracks statistics for all department pilots and projects.
- Maintains and distributes all departmental productivity reports based on data by agent, team, and/or department.
- Maintains agent information within all departmental databases.
- Processes attendance, FMLA/LOA tracking and payroll to ensure timeliness and accuracy is at the highest standard
- Create and distribute the WFM Daily Productivity report
- Participate in WFM daily buzz sessions
- Assist in maintaining data records
- Monitor, create and distribute Agent Adherence report
- Shadow with WFM Analyst II
- Distribute Hourly Productivity Updates
- Assist with moving call volume between all call centers
What Caesars Entertainment employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Caesars Entertainment
Sourced by ZipRecruiter
Industry
Hospitality services
Company size
10,000+ Employees
Headquarters location
Las Vegas, NV, US
Year founded
1937