This posting will be open until August 6, 2026. Applications received after this date may not be considered.
As a Servicer Review Analyst, you'll play a crucial role in ensuring our servicing operations meet the highest standards. You'll manage site visitations, conduct desk reviews, and report findings to improve servicing practices. Your expertise in loan servicing, especially in areas of default, financial analysis, and contract requirements will be vital in negotiating with servicers and maintaining compliance with trust agreements.
Hybrid Role - Must live within a commutable distance to the Highlands Ranch, CO office for in-office responsibilities, 2-3 days a month.
About the Role
Travel to Primary Servicer sites for evaluations
Manage project timelines, including preparing and mailing engagement packages
Conduct extensive customer-facing interviews with senior officers
Demonstrate extensive knowledge of governing trust agreements
Write and publish site reports of audit findings within required timeframes
Author internal operational reports on servicing operations
Lead conference calls with key management to discuss issues and findings
Conduct Primary Servicer Desk Reviews by analyzing Annual Servicer Questionnaires
Perform risk/best practice analysis of servicing functions
Respond to complex loan-level requests from Primary Servicers
Approve or deny loan-level requests within servicing agreement parameters
About You
Minimum Qualifications
3 years experience in default mortgage loan servicing
Familiarity with reading and interpreting service level agreements
Strong analytical, organizational, and project management skills
Advanced written and verbal communication skills. Ability to lead discussions with key stakeholders and senior officers
Results-driven leadership to build customer relationships
Strong decision-making capability
Ability to work independently
Detail-oriented
Problem-solving focus
Preferred Qualifications
Our team members fuel our strategy,innovationand growth, so we ensure the health and well-being of not just you, but your family, too! We goabove and beyondto give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put:We'vegot your back. Check out our full list ofBenefits and Perks.
Aboutus
Rocket Mortgagewas founded in 1985. Today,we'rea Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams.We'reknown as experts in the mortgage industry, butwe'realso innovators - we strive to create the best experiences for our clients from beginning to end. Andwe'renot your typical employer.We'reinsistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.Apply today to join a team that offers career growth, amazingbenefitsand the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may bemodifiedat the discretion of thecompany at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. Thecompany provides reasonableaccommodationsto qualified individuals with disabilitiesin accordance withapplicable state and federal laws. Applicantsrequiringreasonable accommodations in completing the application and/orparticipatingin the application process should contact a member of the Human Resources team, atCareers@Rocket.com.
The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is$47,000.00-$86,000.00.The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More informationregardingthese benefits and others can be foundhere. The informationregardingcompensation and other benefits included in this paragraph is the company's current, good faithestimateat the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion,deemsappropriate.] The Company maydetermineduring its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for suchpositionshould be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.