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Amazon Jobs in Marshall, MN (NOW HIRING)

Purple Drive

Amazon Connect Production Engineer

Minneota, MN · On-site

$44 - $57.50/hr

This role requires deep hands-on experience supporting Amazon Connect production platforms, SIP telephony services, voice routing, and integrated solutions such as Pindrop Voice Authentication/Fraud ...

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See Marshall, MN salary details

$22.8K

$76.4K

$120.9K

How much do amazon jobs pay per year?

As of Sep 3, 2026, the average yearly pay for amazon in Marshall, MN is $76,420.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $95,100.00 per year, depending on experience, location, and employer.

What are Amazon jobs?

Amazon jobs refer to the wide range of employment opportunities available at Amazon, one of the world’s largest e-commerce and technology companies. Roles include positions in fulfillment centers, corporate offices, technology and software development, customer service, logistics, and more. Amazon offers both full-time and part-time jobs with various benefits, depending on location and role. The company is known for its fast-paced work environment and commitment to innovation. Job seekers can find opportunities suitable for many skill levels and backgrounds.

What are some common challenges faced by employees working in Amazon's fulfillment centers?

Employees in Amazon's fulfillment centers often encounter challenges such as adapting to a fast-paced environment, meeting high productivity goals, and working long shifts that may require standing or walking for extended periods. The role typically involves repetitive tasks and requires attention to detail to ensure orders are processed accurately and efficiently. Teamwork is essential, as employees regularly coordinate with colleagues and supervisors to meet daily shipping targets and maintain safety standards.

What are the key skills and qualifications needed to thrive as an Amazon Warehouse Associate, and why are they important?

To thrive as an Amazon Warehouse Associate, you need physical stamina, attention to detail, and a high school diploma or equivalent. Familiarity with inventory management systems, handheld scanners, and warehouse automation tools is typically required. Strong teamwork, time management, and problem-solving skills help individuals stand out in this fast-paced role. These abilities are essential for maintaining efficient operations, meeting productivity targets, and ensuring a safe workplace.

What is the difference between Amazon vs Amazon Web Services (AWS) Developer?

AspectAmazonAmazon Web Services (AWS) Developer
Primary RoleRetail and e-commerce platform managementCloud application development and deployment on AWS
Required SkillsCustomer service, logistics, retail operationsProgramming, cloud architecture, AWS services
Work EnvironmentWarehouses, retail stores, corporate officesCloud environments, remote or office-based
CertificationsNone specific, retail certifications helpfulAWS certifications (e.g., AWS Certified Developer)

Amazon primarily focuses on retail and logistics operations, while an AWS Developer specializes in building and maintaining cloud applications using AWS services. Both roles require technical skills, but AWS Developers need specific cloud certifications and programming expertise, whereas Amazon roles focus more on customer service and supply chain management.

What are the most commonly searched types of Amazon jobs in Marshall, MN?

The most popular types of Amazon jobs in Marshall, MN are:

What job categories do people searching Amazon jobs in Marshall, MN look for?

The top searched job categories for Amazon jobs in Marshall, MN are:

What cities near Marshall, MN are hiring for Amazon jobs?

Cities near Marshall, MN with the most Amazon job openings:

Amazon jobs near you
Infographic showing various Amazon job openings in Marshall, MN as of August 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution, with an average salary of $76,420 per year, or $36.7 per hour.

Amazon Connect Production Engineer

Purple Drive

Minneota, MN • On-site

$44 - $57.50/hr

Contractor

Posted 7 days ago

Job description

The Senior CCaaS Production Support Engineer is responsible for ensuring the stability, availability, and operational health of Amazon Connect-based enterprise contact center environments and associated integrations. This role requires deep hands-on experience supporting Amazon Connect production platforms, SIP telephony services, voice routing, and integrated solutions such as Pindrop Voice Authentication/Fraud Detection. The engineer will serve as a critical escalation point for production incidents, troubleshooting, vendor engagement, and operational support activities to maintain highly reliable customer and agent experiences across the contact center ecosystem. Experience with Genesys Cloud, NICE CXOne, and other CCaaS platforms is preferred; however, strong Amazon Connect production support experience is required

Platform Operations:

· Serve as the primary production support engineer for Amazon Connect services, including contact flows, routing profiles, queues, agent workspaces, and omnichannel customer interactions.

· Troubleshoot issues involving Amazon Connect, Contact Lens, Amazon Lex, Lambda integrations, APIs, and AWS services supporting customer engagement.

· Monitor and analyze Contact Trace Records (CTRs), CloudWatch logs, call recordings, telephony events, and routing behavior to identify and resolve production issues.

· Support SIP trunk integrations, call routing, carrier connectivity, DID provisioning, failover mechanisms, and telephony troubleshooting activities.

· Validate production deployments, configuration changes, and release implementations within Amazon Connect and associated AWS services.

· Monitor platform performance using CloudWatch, Splunk, Dynatrace, Datadog, Grafana, and similar observability platforms.

Vendor & Integration Support

· Act as the primary operational liaison for AWS Support, Amazon Connect Support, telecom carriers, Pindrop Support, and third-party CCaaS vendors.

· Troubleshoot integrations involving Amazon Connect, SIP providers, voice gateways, session border controllers (SBCs), CRM platforms, authentication services, APIs, and external business applications.

· Support and troubleshoot Pindrop Voice Authentication and Fraud Detection integrations, including call authentication workflows, voice-print validation issues, customer enrollment challenges, and production incidents impacting authentication services.

· Coordinate escalations with AWS, telecom carriers, and Pindrop vendors to drive timely restoration of services.

· Ensure vendor issues are tracked, documented, and resolved within established SLAs.

Mandatory Skills

· 4+ years of hands-on Amazon Connect production support experience in enterprise contact center environments.

· Strong experience supporting Amazon Connect contact flows, routing profiles, queues, agent workspaces, and production operations.

· 3+ years of experience supporting SIP telephony environments, SIP trunking, voice routing, carrier integrations, and contact center telephony services.

· Hands-on experience supporting Pindrop Voice Authentication, Voice Security, Fraud Detection, or similar voice biometric solutions in production environments.

· Strong experience troubleshooting production incidents involving:

o Amazon Connect

o AWS Lambda

o CloudWatch

o Contact Lens

o Amazon Lex

o SIP Trunks

o Telephony Routing

o Pindrop Integrations

· Experience working with monitoring tools such as Splunk, CloudWatch, Dynatrace, Datadog, Grafana, or equivalent.

· Experience supporting 24x7 production environments with on-call responsibilities.

· Strong incident management, stakeholder communication, and root cause analysis skills.