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Amazon Virtual Assistant Jobs in Toronto, ON (NOW HIRING)

Source Code

RQ11252 - Sr. AI Engineer

Toronto, ON

CA$90.18 - CA$108.22/hr

Experience integrating Amazon Bedrock services with Amazon Connect solutions. * Experience designing, developing and optimizing prompts for conversational AI, virtual assistants and AI agents.

Knix

Assistant Merchant (12-month contract)

Toronto, ON · On-site

CA$55K/yr

... Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience ... You'll also gain access to Dialogue , an app for virtual coaching, therapy, and legal counseling.

Vidsy

Motion Graphics Designer

Toronto, ON · Hybrid

CA$50K - CA$80K/yr

... Oreal, Amazon and PepsiCo enabling them to produce creator and AI powered video advertising at ... Work your way with our virtual-first hybrid approach. Generous Time Off: 25 days vacation (+ Public ...

Vidsy

Social Creative

Toronto, ON · Hybrid

CA$55K - CA$75K/yr

... Oreal, Amazon and PepsiCo enabling them to produce creator and AI powered video advertising at ... Work your way with our virtual-first hybrid approach. Generous Time Off: 25 days vacation (+ Public ...

Knix

Digital Marketing Specialist

Toronto, ON · On-site

CA$75K - CA$95K/yr

... Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience ... You'll also gain access to Dialogue , an app for virtual coaching, therapy, and legal counseling.

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Amazon Virtual Assistant information

What is an Amazon Virtual Assistant?

An Amazon Virtual Assistant is a remote professional who provides support to Amazon sellers by handling a variety of tasks such as product research, listing optimization, customer service, order management, and inventory tracking. Their goal is to help Amazon business owners save time and increase efficiency so they can focus on growing their business. Amazon VAs are skilled in using Amazon Seller Central and often possess knowledge of e-commerce trends, marketing, and data analysis. They can work part-time or full-time depending on the needs of the seller.

What are the key skills and qualifications needed to thrive as an Amazon Virtual Assistant, and why are they important?

To thrive as an Amazon Virtual Assistant, you need a strong understanding of Amazon seller platforms, product listing optimization, and e-commerce best practices, often supported by relevant coursework or experience in online retail. Familiarity with tools like Amazon Seller Central, Helium 10, and inventory management systems is typically required. Excellent communication, attention to detail, and time management are crucial soft skills for handling diverse tasks and client interactions remotely. These skills and qualities ensure efficient store operations, improved sales performance, and client satisfaction in a competitive online marketplace.

What are some common challenges faced by Amazon Virtual Assistants, and how can they be managed effectively?

Amazon Virtual Assistants often juggle multiple tasks such as product listing, inventory management, customer service, and order processing, which can be challenging to prioritize. Time management and clear communication with clients are essential for staying organized and meeting deadlines. Utilizing productivity tools and maintaining up-to-date knowledge of Amazon’s platform policies can help overcome these challenges. Regular check-ins with your client or team also ensure alignment on goals and expectations, enabling smoother collaboration.

What is the difference between Amazon Virtual Assistant vs eCommerce Virtual Assistant?

AspectAmazon Virtual AssistanteCommerce Virtual Assistant
CredentialsBasic computer skills, familiarity with Amazon Seller CentralSimilar credentials, often including knowledge of multiple eCommerce platforms
Work EnvironmentRemote, focused on Amazon marketplace tasksRemote, supporting various online stores and platforms
Employer & IndustryAmazon sellers, online retailVarious online retail businesses, marketplaces
Search & Comparison IntentAmazon-specific tasks, Amazon marketplace supportBroader eCommerce support across platforms

Amazon Virtual Assistants specialize in managing Amazon seller accounts, product listings, and Amazon-specific tasks. eCommerce Virtual Assistants support multiple online marketplaces and platforms, offering broader eCommerce management. While both roles require similar skills, Amazon Virtual Assistants focus solely on Amazon, making them ideal for sellers on that platform.

How do I become an Amazon virtual assistant?

To become an Amazon virtual assistant, you should develop skills in product research, listing optimization, customer service, and familiarity with Amazon Seller Central. Gaining experience through online courses or freelance work can help, and strong communication and organizational skills are essential for managing multiple client accounts remotely.

Is Amazon Virtual Assistant still in demand?

Amazon Virtual Assistant roles remain in demand as many sellers and businesses seek support with product listings, customer service, and order management on the platform. Skills in tools like Seller Central and good communication are valuable for these positions, which often offer flexible schedules. The demand is driven by the continued growth of e-commerce and Amazon's marketplace expansion.
Infographic showing various Amazon Virtual Assistant job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 4% Hybrid, and 2% Remote job distribution.

RQ11252 - Sr. AI Engineer

Source Code

Toronto, ON

CA$90.18 - CA$108.22/hr

Contractor

Re-posted 20 days ago

Job description

RQ11252 - Sr. AI Engineer

11-month contract (226 business days) - possible extension

ONSITE 5 days - 222 Jarvis St

Must Have:

  • 5+ years of experience developing Artificial Intelligence and Machine Learning solutions.
  • Hands-on experience implementing Generative AI and Large Language Model (LLM) solutions in enterprise environments.
  • 5+ years of experience implementing contact centre solutions utilizing Amazon Connect.
  • Experience configuring and developing Amazon Connect Customer AI Agents.
  • Extensive experience designing, developing and implementing Amazon Connect cloud-based contact centre solutions.
  • Experience integrating Amazon Bedrock services with Amazon Connect solutions.
  • Experience designing, developing and optimizing prompts for conversational AI, virtual assistants and AI agents.
  • Experience with AWS services including Amazon Connect, Amazon Bedrock, Amazon Lex, AWS Lambda, API Gateway, Amazon DynamoDB, Amazon S3, CloudWatch, EventBridge and IAM.
  • Knowledge of Azure OpenAI, Azure AI Services, Azure AI Foundry, Google Vertex AI, Gemini and equivalent AI platforms.
  • Strong experience with Python development.
  • Experience with JavaScript, Node.js and related technologies.
  • 5+ years of experience implementing conversational AI, IVR or contact centre solutions.

Nice to have:

  • Prior OPS or Public sector exp.


Responsibilities:

  • Undertakes the development, configuration, implementation and support of Artificial Intelligence (AI), Generative AI and Conversational AI solutions based on business requirements, architecture standards, security policies, best practices and project deliverables.
  • Designs, develops and supports AI-powered conversational IVR solutions, virtual assistants, voicebots, AI agents and self-service capabilities utilizing Amazon Connect Customer AI Agents, Amazon Bedrock, Amazon Lex and related technologies.
  • Develops and maintains integrations between AI solutions, contact centre platforms, enterprise applications, knowledge repositories, APIs, workflow systems and cloud services.
  • Designs, develops and optimizes prompts, prompt templates, orchestration logic, retrieval mechanisms and AI guardrails to ensure secure, accurate and effective AI interactions.
  • Develops and supports AI Agents leveraging Large Language Models (LLMs), Retrieval Augmented Generation (RAG), Model Context Protocol (MCP) servers, tool-calling frameworks and enterprise knowledge repositories.
  • Configures and develops Amazon Lex bots including intents, slots, utterances, fulfillment logic, conversational flows and escalation mechanisms.
  • Works closely with architects, business analysts, contact centre teams and stakeholders to implement scalable, secure and reliable AI solutions.
  • Develops technical specifications, implementation documentation, deployment procedures and operational support materials.
  • Participates in testing, troubleshooting, deployment and ongoing optimization of AI-powered contact centre solutions.
  • Ensures solutions comply with organizational standards for security, privacy, accessibility and Responsible AI.

General Skills:

  • Knowledge of Artificial Intelligence (AI), Generative AI, Machine Learning (ML), Large Language Models (LLMs), Agentic AI and Conversational AI technologies.
  • Knowledge of Retrieval Augmented Generation (RAG), prompt engineering, vector databases and semantic search technologies.
  • Knowledge of Amazon Connect, Amazon Bedrock, Amazon Lex and AWS cloud services.
  • Knowledge of MCP (Model Context Protocol) concepts, tool integration patterns and AI agent orchestration.
  • Knowledge of cloud computing technologies, APIs, microservices and event-driven architectures.
  • Ability to gather technical requirements and translate them into scalable AI solutions.
  • Ability to develop technical designs, implementation specifications and support documentation.
  • Knowledge of technology trends, emerging AI capabilities and industry best practices.
  • Excellent analytical, problem-solving and troubleshooting skills.
  • Excellent verbal and written communication skills, interpersonal skills and teamwork skills.
  • A team player with a track record for meeting deadlines.

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

INCORPORATED RATE RANGE (7.25 billable hours per day)

  • $90.18/hr - $108.22/hr Inc.

T4 RATE RANGE (7.25 billable hours per day)

  • $72.14/hr - $86.58/hr T4