Amazon Technical Support Jobs in Chicago, IL (NOW HIRING)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
AWS Data Center Operations is seeking an innovative, customer-obsessed Technical Training Manager to own the development and implementation of a new Full-Time Training Team (FTT) for Data Center Operations. As the Technical Training Manager, you will be responsible for leading a team of technical trainers to implement Data Center Operations initial training, maintain lab equipment, and ensure continuous improvement to the Data Center Operations training programs.
Key job responsibilities
- Lead a team of technical trainers
- Manage the training programs for Data Center Engineering Operations (DCEO), Data Center Operations (DCO), Infrastructure Delivery (ID), Decommissioning, and Logistics
- Implement standardized training processes that adapt to audience needs
- Create and track performance metrics for training effectiveness
- Establish communication channels between Full Time Training Team (FTT) and stakeholders
- Drive innovation through AI technology and agile methodologies
- Support the design comprehensive learning materials including exercises, tutorials, and assessments
- Measure and report training program impact
- This job will be expected to travel approximately 25% of the time
A day in the life
Sitting within AWS Data Center Operations, the Full-Time Training Team is responsible for implementing world-class training programs for the various Data Center Operations teams, to include DCEO, DCO, ID, Decom, and Logistics.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. You'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 1+ years of Microsoft Office products and applications experience
- 2+ years of direct people management, including managing managers or senior individual contributors experience
- Bachelor's degree or equivalent
- Experience in project, program or product management with focus on technical education programs
- Experience in operations management
- 4+ years of leading training, technical instruction, or maintenance operations programs at a regional or multi-site level experience
- 4+ years of demonstrating safety standards experience
- Experience in curriculum development for international technical support organizations
PREFERRED QUALIFICATIONS
- Master's degree in Engineering, Education, Organizational Development, or a related field
- Experience leading training organizations or programs at a national or network scale
- Experience with Learning Management Systems (LMS) strategy, governance, and reporting
- Experience using data and metrics to influence senior leadership and drive organizational change
- Project Management Professional (PMP) certification, or experience in project management
- Experience with instructional design, curriculum architecture, or training program development
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, IN, NEW CARLISLE - 130,000.00 - 175,900.00 USD annually
USA, IN, Portage - 130,000.00 - 175,900.00 USD annually
USA, MS, Canton - 117,000.00 - 160,000.00 USD annually